AT Management

Founded in 1997, AT Management (Alpha Trust Management) has provided call center operations for the United Kingdom and other countries worldwide. As a business process outsourcing (BPO) company, they have worked alongside clients and businesses to address overflow call issues and customer support solutions.

With a high level of talent in their ever-growing employee base, AT Management has provided quality assistance to customer service and communications issues. As a BPO, those employed integrate into the client’s company as standard staff, but from a remote position.

With 200 current employees, the company has experienced a decrease in staff headcount over the past six months. However, they have enjoyed an increase of 26% over the past two years. Therefore, it is highly likely that the company will continue to grow and onboard new staff in the future.

Customer support is a critical component of any successful company and also the most time-consuming. Partnering with an outsourcing firm to alleviate some of the strain on employee resources can increase productivity and help to propel the company in the right direction for optimal success.

Allowing employees to focus on their unique skills instead of incurring tedious daily requirements can significantly impact the business and its success. Outsourcing the mundane obligations to a BPO such as AT Management can allow a positive change quickly.

The firm focuses on customer service and support. Through the strategies and solutions they provide, some of the most beneficial offerings include:

• Email Operation and Support
• Addressing Customer’s Needs
• Understanding and Resolving Complaints
• Closing Sales
• Call Center Operations
• Customer Follow-Up
• Tech Support
• Help Desk Operations
• Schedule Services
• Back-Office Administration
• Customer Resolution
• Market Research
• Collections Assistance
• Lead Generation

AT Management is continuously evolving its offerings and is constantly adapting to new trends in the market, including information technology innovations and back-office support.

AT Management’s pricing

Due to the custom nature of the support packages offered to clients, the company does not provide generic pricing on its company website. To get a quote specifically tailored to your unique situation, you should reach out to the company and speak to a representative.

With extensive experience in the industry, AT Management has been able to bring forward quality services and solutions that benefit various sectors in the field. Having top talent in customer service support and technical assistance lends itself to the top ratings that the company enjoys.

Ilyah Dedat (Head of Operations)

Ilyah Dedat has been with AT Management since 2020. She has held the position of Head of Operations for the duration of her time with the company. In this role, she oversees critical tasks that take place and monitors their completion status.

Leigh Walsh (Sales Team Manager)

Leigh Walsh has worked at AT Management in the role of Sales Team Manager since June 2020. In this role, he oversees the inquiries sent in by prospective clients and directs staff to the best services and approaches to propose.

With a high employment growth rate over the past two years, AT Management has shown what it takes to last in the industry. Fulfilling customer service and support needs over various sectors gives the company a keen advantage in the field and allows it to remain relevant in its standing as a BPO.

AT Management’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.atmanagement.co.uk

LinkedIn https://www.linkedin.com/company/alpha-thrust-mangement-ltd/

Facebook https://www.facebook.com/ATManagementLeicester/

In addition, you may email them at [email protected] or call 0116 298 3235.

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