The Outsourcing Week in Review: Thursday, March 9, 2023

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Welcome to Inside Outsourcing: The Outsourcing Week in Review


Hello there! We’re bringing you plenty of good news and great numbers in this week’s INside Outsourcing. You’re welcome.

The Philippine outsourcing industry generated $32.4 billion in revenues for 2022, a 10.3 per cent increase from the previous year, overshooting expectations.. Adding to the success, the sector also saw an 8.4 per cent growth in employee headcount. Meanwhile, the international outsourcing sector is forecasted to have an “explosion” that would bring 40 million jobs and $600 billion in revenues to the Philippines. Speaking to CNN’s The Final Word, Outsource Accelerator Founder and CEO Derek Gallimore said that the country’s outsourcing future is “bright” due to global companies expanding operations offshore as an effect of cost-cutting efforts and possible recession in the West.

Derek Gallimore speaks to Rico Hizon of CNN Philippines (Screengrab: CNN Philippines)

In the face of strong growth, Cebu Chamber of Commerce and Industry (CCCI) President Charles Kenneth Co is encouraging global Business Process Outsourcing (BPO) firms to consider expanding to the rest of Central Visayas. In the northern region, Santiago City mayor Sheena Tan is eager to lure investors, including BPOs, in a bid to boost the locality’s economy. 

International organizations and the private sector are making moves to future-proof the country. The United States Agency for International Development (USAID) is extending its technical expertise assistance to the Department of Information and Communications Technology (DICT) to help reinforce the country’s cybersecurity effortsMeta Philippines partnered with the National Privacy Commission (NPC) and the Child Rights Network (CRN) to create a webtoon series to educate young Filipinos on protecting their data and privacy online.

DICT is bringing internet connectivity to Antique province through its “Broadband ng Masa,” which aims to set up free Wi-Fi spots on various campuses. Internet service provider Converge ICT also opened a learning center in the province of Oriental Mindoro which will bring free internet access and learning tablets to locals. And in Cebu, the Call Center Academy (CCA) will give out 300 TESDA scholarship slots for Contact Center Services NCII, 25 for Medical Transcription NCII, 100 for Events Management Services NCIII, and 100 for Creative Web Design.

Several local companies are undergoing digital transformation to drive growth, optimize operations, and stay ahead of the competition, said cloud services company Cloud4C. According to the firm, Filipino leaders see the importance of digital transformation to remain relevant in today’s fast-paced and constantly evolving digital landscape. With the vision of creating 1.1 million new jobs by 2028, the IT & Business Process Association of the Philippines (IBPAP) recently introduced the representatives of its new Board of Trustees (BOT). This target job growth is seeing momentum with offshore service provider MicroSourcing, which recently held groundbreaking ceremonies for its two new service delivery centers in Metro Manila. Shared services provider Asticom is also looking to service micro, small, and medium enterprises (MSMEs) here and abroad. With 5,000 employees, Asticom plans to expand its manpower base in the next three to five years.Teleperformance Philippines recently held an awarding ceremony for its Bring-a-Buddy employee referral program. The program is a key contributor to the growth and expansion of Teleperformance across our 23 sites in the country.

DOST and TESDA will open data analysis training centers to address the increasing demand for such professionals, skills mismatch, and unemployment. These training centers will offer free online courses for those who want to work as data analysts. With the shift to hybrid work, the demand for biometric technologies and digital ID has also accelerated. A recent poll revealed that 59% of 2,700 respondents currently use, plan to implement or test biometric technologies in their companies.

Cheers to embracing technology!

Source: Giphy

Thursday, March 9, 2023


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Read more Inside Outsourcing Newsletters here:

  1. The Outsourcing Week in Review: March 7, 2023
  2. The Outsourcing Week in Review: March 14, 2023

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.