SixEleven BPO: Your trusted back office staff provider

What are back office staff and why outsource them to SixEleven BPO?

Back office staff handle the non-client-facing administrative work that keeps a business running, and outsourcing these roles to a BPO like SixEleven BPO can cut labor costs by up to 70% while giving you access to skilled, dedicated professionals.

• Back office functions include data entry, technical support, bookkeeping and payroll, recruiting, telemarketing, and virtual assistant services.
• Outsourcing back office work can save up to 70% on labor costs and frees your core team to focus on its core operations.
• SixEleven BPO is a Davao-based contact center with around 15 years of experience and customizable, scalable solutions.

Back office staff

The back office is part of a business function that isn’t client-facing, as opposed to “front office” roles. Your back office staff performs administrative tasks and other roles that don’t necessarily directly generate profit for the company but roles that are crucial in providing efficient support to the company’s front office as well as its customers.
Your back office staff is responsible for ensuring that business functions run smoothly and efficiently. Some back office functions include:

• Technical support services
• Email and chat support
• Lead generation
• Customer support services
• Data entry
• Helpdesk services
• Telemarketing
• Recruiting
• Bookkeeping and payroll
• Research
• Virtual assistant services

Importance of back office staff and operations

Back office workers are the unsung heroes and backbones of the company. Aside from making sure that operations run smoothly, they also ensure that the company’s front office staff is focused on their core responsibilities – which directly contributes to the business’ growth and development.
Further, back office support staff is responsible for keeping the company’s confidential data and information secure and properly maintained. Recruitment is also part of a company’s back office, and it’s responsible for hiring top-notch and competent employees to work for the company.
Moreover, your back office staff sets the company up for success. Hiring inefficient and inexperienced back office staff can ruin the company’s balance and day-to-day operations.

Outsourcing your back office functions

People underestimate back-office support services just because they’re not client-facing. However, what people don’t know is that the back office plays a very significant role in making sure that the operations are running smoothly while customers’ needs are catered to. In addition, they also help in improving customer retention, raise brand awareness, and bettering the customer experience.
These tasks can seem A LOT, and it can be pretty overwhelming, especially for small to medium-sized enterprises. One strategy that businesses have proven effective over the years is outsourcing their back office staff. 
Businesses of all sizes have learned to seek the services of trusted offshore Business Process Outsourcing (BPO) companies to help hire competent and dedicated back-office support staff. This way, they do not need to worry about recruiting and supervising back office staff’s day-to-day operations.
In addition, companies outsource their back office operations for the following reasons:

• Offshore outsourcing helps them save up to 70% on labor costs;
• Companies get access to world-class back-office employees;
• Core teams can focus on their core operations;
• BPO companies guarantee proficiency and access to a wide pool of dedicated talent.

Why choose SixEleven BPO

SixEleven BPO is the first Davao-Based solution-oriented contact center. Operating for around 15 years now, the company specializes in providing high-quality back-office services, including customer and technical support, data entry, chat support, telemarketing, and more.
As a reliable and trusted service provider, SixEleven promises increased productivity and efficiency for your staff, which will result in greatly enhanced performance for your organization. The firm also offers flexibility in management and staffing – meaning they can customize solutions depending on your business needs.
With SixEleven, a wide pool of diverse, educated, and proficient professionals are waiting for you, ready to work for your company. In terms of pricing packages, the firm offers customizable and scalable solutions. In fact, you can get a free quote when you visit their website!
Further, you may also visit SixEleven BPO’s website for more information regarding their services and other offerings. Remember that your choice of outsourcing provider can dictate your offshoring experience. Choose a trusted BPO company like SixEleven.

Frequently asked questions about back office staff

What do back office staff do?

Back office staff perform administrative tasks and support roles that are not client-facing. They ensure business functions run smoothly and efficiently, keep confidential data secure, and support the front office and customers.

Which back office functions can be outsourced?

Common outsourced back office functions include technical support, email and chat support, lead generation, customer support, data entry, helpdesk services, telemarketing, recruiting, bookkeeping and payroll, research, and virtual assistant services.

How much can outsourcing back office functions save?

Offshore outsourcing of back office functions can help companies save up to 70% on labor costs while giving them access to world-class, dedicated back office talent.

Why choose SixEleven BPO as a back office provider?

SixEleven BPO is the first Davao-based solution-oriented contact center, operating for around 15 years. It specializes in high-quality back office services and offers customizable, scalable solutions and a free quote.

Why are back office staff important?

Back office workers keep operations running smoothly, let front office staff focus on core responsibilities, keep company data secure, and help hire competent employees, setting the company up for success.