The Outsourcing Week in Review: Wednesday, October 10, 2018

Weekly newsletter
  • Home
  • Articles
  • The Outsourcing Week in Review: Wednesday, October 10, 2018

Welcome to Inside Outsourcing: The Outsourcing Week in Review


With the deadline for choosing the third telecoms provider now set for the end of this year, last week saw two new international players, the UK’s Vodaphone and Bangladesh’s Grameenphone, express strong interest in bidding.  An improved broadband service nationwide is vital to underpin the steady push to shift BPO business beyond the big cities.  The Senate’s approval of a new work-from-home bill cannot work without it.  Neither can the industry’s steady transition to a digitized industry. Transcom, which announced it is accelerating its digitization transformation and shift to non-voice services, is a good example.  As corroboration, the publication of a report that the global healthcare payer market should hit US$32.94 billion by 2025, underlines the opportunities that are anticipated in the higher skilled KPO sector.

Addressing new technology issues is also a major driver of the M&A activity being undertaken by the big beasts of the industry. France’s Teleperformance completed its Intelenet acquisition and SYNNEX closed its Convergys acquisition. Wipro completed the divestment of its data center operations.  Investing in digital infrastructure, however, is insufficient unless there is also a highly trained workforce to take advantage of it.  To this end, IBPAP has understandably welcomed the government’s proposed PHP5 billion training fund for IT-BPO, which will be sorely needed. Infosys has partnered with Cornell University to deliver training in automation and machine learning. Closer to home, the Department of Social Welfare and Development has teamed up with Qualfon to provide ways to expand training and work opportunities for the country’s marginalized communities.

Cebu, the nation’s second largest BPO center, is also pushing hard to maintain its competiveness. Cebu’s city council, with its plans to create a better work education balance for its BPO workers, has announced it is retaining its international BPO consultants.  The city also moved swiftly to address calls from CIB.O and others in the industry to improve safety in the city after the tragic shooting of a BPO worker heading home after a night shift. The city’s mayor has also responded quickly. A bus service for workers is being rapidly mobilized. Workers must not only be safe at work, but also getting to and from it.

Wednesday, October 10, 2018


08 October 2018

  • Transcom ramping up non-voice services – read more…
  • France’s Teleperformance completes Intelenet acquisition –  read more…
  • Global healthcare payer market to hit US$32.94 billion by 2025 – read more…

05 October 2018

  • UK’s Vodafone explores entering the Philippines telco market – read more…
  • SYNNEX closing Convergys acquisition today – read more…
  • CIB.O tells Cebu City government to step up BPO security measures – read more…

04 October 2018

03 October 2018

  • DSWD, Qualfon ink partnership agreement – read more…
  • Wipro completes divestment of data center operations – read more…
  • Infosys partners with Cornell University – read more…

02 October 2018

  • IBPAP welcomes PHP5 billion training fund for IT-BPO – read more…
  • Bangladesh’s Grameenphone eyes entry as third Telco – read more…
  • PAGCOR beefs up crackdown on illegal online gambling – read more…


Read more Inside Outsourcing Newsletters here:

  1. The Outsourcing Week in Review: July 13, 2021
  2. The Outsourcing Week in Review: August 10, 2021

Start your
journey today

  • Independent
  • Secure
  • Transparent

Access fantastic talent at world-leading prices

Scale your business fast while reducing costs —
the average all-in employment costs in the
Philippines are typically 70% less than its
Western counterparts

Philippines United Kingdom Australia United States
Software Developer
HR Manager
Team Leader
Copy Writer
Customer Service
Virtual Assistance
Select a role to view salaries
Philippines $7,221
United Kingdom $39,913
Australia $62,653
United States $81,994

Avoid guesswork. Talk to the experts, free.

Get 3 free quotes

You can save 70% on staff costs, whilst driving quality & growth. Connect with an outsourcing expert to see how outsourcing can transform your business.

Why choose us?
  • Independent and unrivalled expertise
  • We carefully match you from 2,300+ leading suppliers
  • Access to Outsourcing Savings Calculator & Report

Get Started

How many staff to outsource?

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.