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Convergys Philippines Services

About

Convergys is a leading global firm specializing in customer service outsourcing. It combines analytics, operational excellence and innovation to provide a great experience to customers and businesses. It offers it services to a range of different industries including retail, automotive, insurance, healthcare, communications, technology, hospitality and others.

With its customer care services, Convergys helps businesses offer a multi-channel, personalized experience which meets their business and customer care goals while also reducing service cost. The firm combines its extensive experience with advanced analytics, integrated technology and international outsourcing for designing, unifying and optimizing customer care experiences.

Convergys specializes in transforming information into intelligence which can be used for building connections and optimizing results for each interaction. It recognizes customers who have a tendency to falter and targets them with personalized interactions in order to promote retention.

Convergys claims to offer multi-tiered technical assistance that provides excellent personalized service to both new users as well as IT professionals and engineers. Convergys makes use of comprehensive analytics for indentifying inefficient areas and adopts best practices to improve operations and processes. The company also specializes in the deployment of innovative technology for automating simple transactions.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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