Unknown / Non-Applicable
Lyle Durbin, CEO
About ReconMR: Review and comparison
ReconMR operates a total of five call centers in Texas. This company specializes in outbound voice services to collect data for surveys and research.
From market research for businesses to public opinion surveys, this voice service provider offers an extensive range of options for data collection. Unlike other call centers that often focus on customer satisfaction projects, this BPO provider can work on more complex research projects, including surveys for political campaigns and new policies.
The main offices for ReconMR are in San Antonio, TX. This business operates four additional call centers in Bryan/College Station, Houston, Corpus Christi, and San Marcos.
ReconMR’s BPO services and pricings
ReconMR provides an array of call center services. Here are some of the services this vendor offers:
- Data collection via outbound calls for surveys, market research, or in-depth interviews
- Online studies and mail questionnaires
- Safe storage for the data collected
- Panel management service to identify and recruit participants for studies
- Contact tracing for COVID-19
ReconMR doesn’t share any pricing information online. Potential customers should reach out to this vendor to get a personalized quote.
How ReconMR outshines its competition
This company has over 25 years of experience with handling surveys and engaging participants. Operators can conduct interviews in English or Spanish.
The call center operators receive extensive training and usually get practice sessions before working with a new script. These agents are interviewers who can engage participants and use methods to reduce bias in the data they collect.
ReconMR has worked with businesses as well as government entities, media organizations, and think tanks. It’s a vendor that can implement complex research projects.
There are 1,000 to 5,000 employees across the five different locations, although some sources claim there are fewer employees. Having five call centers allows this vendor to work on large projects other BPO providers might not be able to handle due to their scope.
The quality assurance process is another thing that sets this voice service provider apart. Practices like call monitoring guarantee quality, and there are supervisors who verify data points.
And for clients in the healthcare industry, ReconMR can collect and store data while following HIPAA and FISMA compliance rules.
Lyle Durbin (CEO)
Lyle Durbin is the CEO of ReconMR. He is always looking for opportunities to grow his company.
ReconMR reviews and comparisons
Google has a few reviews for this company. The average rating is 3.5. While some users who left reviews report a positive experience, there are a few reviews from employees who mention problems with communication.
The reviews published on Glassdoor and Indeed don’t necessarily reflect the experience clients can expect when working with this vendor. They reflect more on prior employees’ experiences while working at the company.
ReconMR’s contact information
ReconMR’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 1-877-732-6667.