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What you should look for in medical transcription companies

The healthcare industry sprawls across various practices. From medical transcription to billing service and insurance claims, it’s not a surprise that the sector calls for professionals.

Medical service providers, like inbound and outbound contact centers, align themselves with values of those who are in the medical field. No matter what the nature of their work is, it all boils down to prioritizing treatment and care for the people.

That being said, entities and medical institutions have to look for external medical transcription companies that are aligned with their mission, vision, and values.

A brief recap of medical transcription services

Medical transcription is transcribing audio files from medical practitioners. Surgeons, physicians, and attending nurses have medical transcription devices on them to easily dictate a process or a medical procedure. 

Then, if they so choose, they can transcribe the audio files by themselves or outsource it onto someone else.

Medical transcriptionists usually have experience in the medical field and have university-level degrees. Having these makes their work easier since they’re already familiar with the processes and the medical jargon.

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A brief recap of medical transcription services

Why medical transcriptionists are important

Medical transcriptionists are the ones who transcribe all the patients’ medical history, laboratory results, prescribed medicine, and more. 

Most often that not, patients are seen by different doctors—these records have to be error free and easily accessible by other medical practitioners. 

Medical transcription is just as important as the doctors and nurses that treat and care for their patients. Without medical transcriptionists, the amount of backlog and paperwork that medical practitioners have to wade through will be immeasurable. 

AI versus humans: The future of medical transcription

There’s no doubt that technology has come a long way. We now have AI assistants and programs that can transcribe audio for everyone—not just medical practitioners.

What’s stopping them from taking over the medical transcription field?

However, keep in mind that these softwares and programs aren’t perfect. Errors and mistakes are inevitable, especially if the AI hasn’t been properly ‘trained’ yet. 

Humans can produce high quality and error-free outputs. Sure, it will take time and effort, but consider those as investments rather than expenditures.

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Remember, medical transcriptionists handle sensitive information that will affect a patient’s treatment.

Consider the company’s years of experience

Choosing to work with a startup medical transcription company is not wrong. However, there will always be risks to asses and rewards to reap when partnering with up-and-coming businesses. 

Some business leaders and decision-makers may choose to work with tried-and-tested institutions and that’s okay too. 

It all points to whether the company’s expertise and promises will shine through despite the age of their organization.

Certifications and qualifications

Medical transcription services may come as an outsourcing company. That being said, clients will always look for proper certification and qualifications.

There are colleges and universities that offer degrees and courses similar to medical transcription. Some may opt for a certification from an accredited institution, as they usually offer a shorter, more dense curriculum.

Certifications and qualifications are more on the employee rather than the employer themselves. Keep in mind that medical institutions have to ensure the quality of the work they will be getting.

The legality of the medical transcription company

It shouldn’t come as a surprise that medical—or any entities—should only work with legal and fully documented service providers.

Hypothetically, if a hospital unwittingly works with an illegal third-party service provider, there will be pressing legal issues for both of the parties involved.

The quality and efficiency of the transcription service

As always, the quality of the outputs should meet the client’s expectations. Hospitals and other medical institutions often have a rigid quality check to ensure that they’re getting the quality they’re paying for.

Medical transcriptionists should be highly productive and efficient when handling files, all the while maintaining the quality of their service. Quality should always surpass quantity.

a woman sitting at a table with a laptop
The quality and efficiency of the transcription service

The turnaround time

In most cases, audio files from hospitals, clinics, and other institutions are dropped off by batches and transcriptionists work on them before the deadline approaches.

Working on these files may include raw transcribing, proofreading, and reformatting. The actual turnaround time may vary per audio as the length is something that even the clients can’t control.

After-sales customer service

Most people wouldn’t conduct business with a company that has little to no after-sales customer service. The same goes with partnering up with medical transcription companies.

After-sales customer service is important regardless of whether the product or service is virtually flawless. People still need a working number or an email to reach out to if they have further questions about the good they received.

Aligning your core values with the medical transcription company

This is important if your institution wants to preserve the company’s culture and dynamics.

Aligning your values with that of a third-party service provider will ensure that there will be no significant friction that may affect both parties involved.

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.