The healthcare industry sprawls across various practices. From medical transcription to billing service and insurance claims, it’s not a surprise that the sector calls for professionals.
Medical service providers, like inbound and outbound contact centers, align themselves with the values of those who are in the medical field. No matter what the nature of their work is, it all boils down to prioritizing treatment and care for the people.
That being said, entities and medical institutions have to look for medical transcription companies that are aligned with their mission, vision, and values.
For starters, here are the top medical transcription companies to check out this 2023.
A brief recap of medical transcription services
Medical transcription is transcribing audio files from medical practitioners. Surgeons, physicians, and attending nurses have medical transcription devices on them to easily dictate a process or a medical procedure.
Then, if they so choose, they can transcribe the audio files by themselves or outsource them to medical transcriptionists.
Medical transcriptionists are the ones who transcribe all the patient’s medical history, laboratory results, prescribed medicine, and more.
They usually have experience in the medical field and have university-level degrees. Having these makes their work easier since they’re already familiar with the processes and the medical jargon.
Why medical transcription is important
Medical transcription is just as important as the doctors and nurses that treat and care for their patients. Without medical transcription, the amount of miscommunication and malpractice that medical practitioners have to wade through will be immeasurable.
Most often than not, patients are seen by different doctors—these records have to be error-free and easily accessible by other medical practitioners.
Medical transcription makes it easier for practitioners to maintain their records of past and current patients, including their health status and suggested cure. This also expands their effectiveness in their profession.
AI versus humans: The future of medical transcription
There’s no doubt that technology has come a long way. We now have AI assistants and programs that can transcribe audio for everyone—not just medical practitioners.
What’s stopping them from taking over the medical transcription field?
However, keep in mind that these softwares and programs aren’t perfect. Errors and mistakes are inevitable, especially if the AI hasn’t been properly ‘trained’ yet.
Humans can produce high quality and error-free outputs. Sure, it will take time and effort, but consider those as investments rather than expenditures.
Remember, medical transcriptionists handle sensitive information that will affect a patient’s treatment.
What to look for in medical transcription companies
Choosing a medical transcription company can be difficult, especially when you don’t know where to start.
Medical transcription requires accuracy and precision to ensure the information transcribed is at par with the audio file. At the same time, medical transcription companies must at least comply with HIPAA and other regulations to protect patient data.
Here are the following characteristics to look for in medical transcription companies.
Choosing to work with a startup medical transcription company is not wrong. However, there will always be risks to asses and rewards to reap when partnering with up-and-coming businesses.
Some business leaders and decision-makers may choose to work with tried-and-tested institutions, and that’s okay too.
It all points to whether the company’s expertise and promises will shine through despite the age of the organization.
Certifications and qualifications
Medical transcription services may come from an outsourcing company. That being said, clients will always look for proper certification and qualifications.
There are colleges and universities that offer degrees and courses similar to medical transcription. Some may opt for certification from an accredited institution, as they usually offer a shorter, more dense curriculum.
Certifications and qualifications are more on the employee rather than the employer themselves. Keep in mind that medical institutions must ensure the quality of the work they will be getting.
The legality of the medical transcription company
It shouldn’t come as a surprise that medical—or any entities—should only work with legal and fully documented service providers.
Hypothetically, if a hospital unwittingly works with an illegal third-party service provider, there will be pressing legal issues for both of the parties involved.
Quality and efficiency
As always, the quality of the outputs should meet the client’s expectations. Hospitals and other medical institutions often have a rigid quality check to ensure they’re getting the quality they’re paying for.
Medical transcriptionists should be highly productive and efficient when handling files, all the while maintaining the quality of their service. Quality should always surpass quantity.
In most cases, audio files from hospitals, clinics, and other institutions are dropped off by batches and transcriptionists work on them before the deadline approaches.
Working on these files may include raw transcribing, proofreading, and reformatting. The actual turnaround time may vary per audio as the length is something that even the clients can’t control.
After-sales customer service
Most people wouldn’t conduct business with a company that has little to no after-sales customer service. The same goes for partnering up with medical transcription companies.
After-sales customer service is important regardless of whether the product or service is virtually flawless. People still need a working number or an email to reach out to if they have further questions about the goods they received.
The top medical transcription companies in 2023
Check out the top medical transcription companies to help you with your operations in 2023.
GoTranscript is one of the leading online transcription services worldwide. Aside from audio transcription, they also provide captioning for video files and translation between English and other foreign languages.
AQuity Solutions is a premier medical documentation and management provider. They employ clinical documentation specialists in several countries to best support medical firms doing provider documentation solutions, revenue cycle management, and additional services.
Since 2002, InSync Healthcare Solutions has been a reliable medical software and services provider offering all-around medical management services to healthcare firms.
Aside from medical transcription, their systems are fully integrated with practice management, revenue cycle management, and medical billing.
World Wide Dictation is an established full-service transcription business with over 45 years of experience in the field.
World Wide Dictation supports transcription in several formats, whether through phone, tape, or handheld devices. Since 1964, they have been trusted by legal and medical firms for transcription services with the utmost quality and security.
EHR Transcriptions provides user-friendly medical transcription services for professionals and medical firms worldwide. They support transcriptions from all specialties, including surgery centers, though their services work best with long narrative reports.
Improving patient experience through medical transcription companies
Delegating medical transcription to specialized companies is the best way to ensure its quality and improve the patient experience further. With the process taken out of their hands, medical professionals can better focus on taking care of their patients.
At the same time, this also prevents errors in billing their patients with the wrong procedure. The better experience their patients get, the more they can improve their credibility and practice at hand.
Choosing a medical transcription company should be carefully planned by firms and institutions. It is best to consider the ones that can take care of their data to reflect their level of care for their patients better.