Top call centers in Canada in 2025
List of top call centers in Canada
- 24-7 Intouch
- Concentrix
- Teleperformance Canada
- TTEC
- Millenium1 Solutions
- SureCall
- Martal Group
- Purple Sales
- DMT Business Development
- Prime CS
- 3C Contact Services
- Premier BPO
- Fusion CX
- CommAlert
- Lunas Consulting
- VOXDATA Solutions
- CCI Resources
- SE Telecommunications
- AnswerPlus
- Nordia
Overview of the Canadian call center industry
Canada has a thriving call center industry projected to generate revenue upwards of US$ 1,962.6 million by 2030.
Grand View Research, an India and US-based research and consulting company, ranked Canada’s contact center industry as the fastest-growing regional market in North America.
Despite experiencing a 0.7% compound annual growth rate decline between 2019 and 2024, Canada’s call center industry is still expected to grow in the coming years.
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Explore our outsourcing directory now. You may also check out our top call center lists per country here:
- Top 40 call centers in the Philippines
- Top 20 call centers in South Africa
- Top 50 call centers in India
- Top 40 outsourcing call centers in the UK
- Top 30 largest call centers in the world
20 Top call centers in Canada in 2025
1. 24-7 Intouch
Location: Winnipeg, MB
24-7 Intouch is a global service provider with an established presence across six locations, including North America.
The company provides an omnichannel customer care service that includes:
- Chat
- Voice
- Social
- Mobile/SMS
- Back office
24-7 Intouch leverages cutting-edge industry solutions, such as IVR (interactive voice response) technology, call queuing, and automatic call distribution and routing.
With its use of artificial intelligence (AI) and automation technologies, clients can expect to receive bespoke solutions for their business’s unique problems.
2. Concentrix
Location: Belleville, ON; Cape Breton, NS; Chatham, ON; Chilliwack, BC; Halifax, NS; Hamilton, ON; Mississauga, ON; Moncton, NB; Montreal, QC; Niagara Falls, ON; Oshawa, ON
Concentrix is a household name in the outsourcing industry and among the leading providers of outsourced services globally.
As one of the largest BPO companies worldwide, Concentrix easily caters its solutions to different sectors, including:
- Automotive
- Banking, financial services, and insurance
- Energy and utilities
- Government and public sector
- Healthcare
- Media and communications
- Retail and e-commerce
- Technology and consumer electronics
- Travel, transportation, and tourism
Today, Concentrix serves over 2,000 clients across 70 countries.
3. Teleperformance Canada
Location: Calgary, AB; Halifax, NS; Toronto, ON
Teleperformance is another outsourcing company with a presence in multiple countries worldwide.
The company offers various call center services, such as:
- Collection services
- Recruitment process outsourcing (RPO)
- Claims management
- Healthcare support
Teleperformance takes pride in retaining the human touch in an industry otherwise dominated by AI. By integrating AI and human agents, the company promises enhanced efficiency and productivity for its clients.
4. TTEC
Location: Montreal, QC; Quebec
TTEC combines human and automated solutions to help businesses manage their front- and back-office systems.
The company’s contact center operations include:
- Customer care outsourcing
- Back-office support
- Proactive outreach
- Technology support
Whether their clients are outsourcing sales or customer support, TTEC promises to deliver and stand by their creed, “Customer First, Human Always.”
5. Millenium1 Solutions
Location: Ottawa, ON
Millenium1 Solutions has over four decades of experience delivering high-quality customer experience results for its clients.
The company offers multilingual support, including English, French, Spanish, Cantonese, and Mandarin.
In addition, Millenium1 Solutions offer its services to businesses in four verticals:
- Financial services
- Government services
- Telecommunications
- Retail/e-commerce
6. SureCall
Location: Calgary, AB
SureCall Contact Center is one of the leading contact center service providers in Canada.
The company offers personalized customer support that’s tailored to any business department of its clients.
SureCall also boasts omnichannel capabilities to ensure no calls, emails, or other inbound communication for customers would be missed.
SureCall’s services include:
- Inbound call center services
- Customer care solutions
- Rebate processing
- Other BPO services
7. Martal Group
Location: Oakville, ON
Martal Group positions itself as among the premier lead generation agencies and sales enablement partners in Canada.
With 15 years of industry experience under its belt, Martial Group has successfully generated thousands of qualified leads for its B2B clients, some of which are Fortune 500 companies.
The company combines human intelligence, AI, and reliable business data to gain a deeper understanding of the nuances of different industries. This gives Martal Group’s sales executives the needed edge and expertise to craft the best strategies for their clients, no matter the target market.
8. Purple Sales
Location: Toronto, ON
Purple Sales Solutions helps B2B tech and services companies grow their revenues and pipeline value through out-of-the-box thinking.
This contact center company caters to businesses in the tech and SaaS, finance, and manufacturing industries. However, they also provide their services in the following sectors:
- Marketing
- Renewable energy
- Real estate
- Retail
- Consumer goods
- Pharmaceuticals and more
Leveraging what it calls the “Purple Ocean Strategy,” Purple Sales enables its clients to enter markets previously untouched.
9. DMT Business Development
Location: Ottawa, ON
DMT Business Development is a B2B lead generation and appointment-setting agency that has proudly generated more than 2 million leads in its over seven years of operation.
Do you want 5x more lead-to-deal conversions, over 50% email open rate, and more than 4% response rate? DMT Business Development promises these and more.
Some of the agency’s services include:
- Appointment setting
- Data and lead research
- Cold calling
- Hyper personalized outreach
- Multichannel outreach
10. Prime CS
Location: Montreal, QC
PrimeCS is a Montreal-based contact center services provider that helps businesses bridge the gap between them and their customer base.
The company operates on the simple premise of prioritizing building genuine human connections using advanced technologies. Prime CS claims that this approach lets them succeed where other service providers fail.
Prime CS’s services include:
- Inbound and Outbound Call Management
- Back Office Services
- Staff Training
- Customer Care
- Data Reporting
11. 3C Contact Services
Location: Concord, ON
3C Contact Services provides tailored inbound contact center services to its clients and helps them upsell or cross-sell products as needed.
The company focuses on studying customer behavior to identify which practices prevent successful sales. 3C Contact Services uses this understanding of consumer behavior to help its clients create deeper and more meaningful connections with their existing customers.
3C Contact Services helps businesses with:
- Customer Service
- Customer Care
- Custom Political Campaigns
- Financial Publishing Sales & Support
- Health Publishing Sales & Support
- B2B/B2C and more
12. Premier BPO
Location: Saint John, NB
Premier’s mission is to function as an extension of its clients’ business operations.
With a special focus on helping first-time outsourcers, Premier offers:
- Customer support and service operations
- Product recall management
- Sales operations
- Lead generation and campaign support
- Customer support and channel management
By positioning itself as a natural addition to a client’s workforce, Premier is able to look for solutions from an insider perspective while simultaneously bringing fresh ideas.
13. Fusion CX
Location: Montreal, QC
Operating in 15 countries and with over 20 years in the industry, Fusion CX brings brands closer to their customers using innovative technology and human connection.
Fusion CX helps businesses boost their customer engagement through its contact center and other outsourced services.
Some of fusion cx’s contact center services include customer service, inbound and outbound call center, and technical support.
14. CommAlert
Location: Edmonton, AB; Calgary, AB; Saskatoon, SK
CommAlert is a 25-year-old indigenous communication company in Canada that provides services such as:
- Lone worker management
- Emergency alerts
- Crisis communications
- 24-hour emergency call center services
- Business call answering
For over two decades, CommAlert has served businesses from both Canada and the US.
15. Lunas Consulting
Location: Toronto, ON
Lunas Consulting helps its clients achieve sustainable revenue growth through data-driven decisions and a team of seasoned marketers and lead generation strategists.
The company’s services include:
- Outbound lead generation
- Sales consulting
- Digital marketing
- Strategic consulting
Lunas Consulting has been helping businesses scale for over 10 years. During this time, the company has developed a holistic, full-funnel approach to marketing and lead generation.
16. VOXDATA Solutions
Location: Montreal, QB; Mississauga, ON
VOXDATA is another long-time player in the North American contact center industry.
The company has been in the industry for over 25 years and has been providing contact center solutions to businesses regardless of the sector in which they operate.
VOXDATA’s services include:
- Customer support
- Technical support
- Sales support
- Digital transformations
17. CCI Resources
Location: Orangeville, ON
CCI Resources is a unique call center services provider in Canada. The company is a fully-fledged research firm that also functions as an inbound and outbound call center services provider.
Established in 1989, CCI Resources has partnered with over 600 organizations across the country.
Further, CCI Resources offers its contact center services to businesses in the following industries:
- Education
- Automotive
- Healthcare
- Government sector and more
18. SE Telecommunications
Location: Toronto, ON; Montreal, QC; Vancouver, BC; Calgary, AB
SE Telecom started in 2001 with a mission to give businesses a reliable communication infrastructure.
The company offers a wide range of services to businesses in different sectors. Its contact center solutions include:
- Cloud contact center
- Premise contact center
- XIMA call detail reporting
- Hansen call detail reporting
- RSI call accounting and reporting
19. AnswerPlus
Location: Hamilton, ON
AnswerPlus prides itself on being a purpose-driven contact center service provider. The company understands that its role is more than just facilitating calls, but involves having the opportunity to make each customer’s day a little bit better.
AnswerPlus’ 24/7 call center services include:
- Cloud-based call management
- Bilingual virtual receptionists
- Call filtering and forwarding
- Custom call handling and more
Aside from the abovementioned call center services, AnswerPlus also offers answering and urgent call services.
20. Nordia
Location: Laval, QC
Nordia is among the top customer experience providers in Canada. Every year, Nordia handles over 20 million customer interactions across more than 100 different types of calls on behalf of its clients.
Like other leading contact center service providers on this list, Nordia brings the right combination of people and technology to give its clients the best results.
Should you outsource to a Canadian call center?
Canada’s proximity to the US—not to mention the two countries’ shared language—makes it a naturally attractive site to outsource call center services.
Another advantage of outsourcing to Canada is that the country’s official languages are English and French. This gives outsourcers access to a pool of bilingual speakers with a native-level mastery of both languages and Western culture.
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