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Home » Podcast » Outsourcing Summit Session #1: Outsourcing Industry Experts

Outsourcing Summit Session #1: Outsourcing Industry Experts

Watch the Outsourcing Summit 2020 video replay:


About the Outsourcing Summit 2020 – Session 1

This episode features the first of six sessions from the Outsourcing Summit 2020, held on the 8th of October.

In this portion entitled “Outsourcing: a high tech industry poised for global prominence”, Derek Gallimore interviews three industry experts: Jeff Williams, Board of Trustee of HIMAP and co-founder of Genfinity; Alvin Juban, President of the Game Developers Association of the Philippines (GDAP); and Kieran Martin, a founding partner at Index Asia.

Derek, Jeff, Alvin, and Kieran explore the rising demand for remote work and outsourcing across the globe and how the Philippines stays on top of the game. They will also share insights on the provision of sophisticated professional service solutions and the increasing focus on skilled professions and advanced infrastructure.


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Why outsource?

Outsourcing, according to Derek, is “incredibly sophisticated and developed.” While many people mistake the sector to be just for big-scale enterprises, that is far from the truth. Yes, the sector started with big companies but today, offshore staffing is just as applicable to the solopreneurs and to the small and medium-sized businesses (SMBs) out there.

Here are some compelling reasons why companies should outsource in the Philippines:

  • Talent. If you look at a big city like New York City, there’s eight million people there and there’s 4% unemployment usually, which is so tiny compared to the global supply of employment. As we move more towards a globalized society, there is an incredible opportunity to tap into the globalized workforce instead of just being limited to your own locale. 
  • Cost. One of the main reasons why businesses look into outsourcing is the cost. Did you know that labor costs take 70% of a product or service? With offshore staffing, there’s a potential to save 70% of your staff costs, saving 70% of 70% of your employment costs, if that makes sense.

Outsourcing in the Philippines

The first part of the Outsourcing Summit 2020 had Derek discussing the outsourcing industry and its rise to prominence with industry experts: Healthcare Information Management Association of the Philippines (HIMAP) Board of Trustee Jeff Williams; Game Developers Association of the Philippines (GDAP) President Alvin Juban; and Index Asia Partner Kieran Martin.

Jeff said that when he first came here in the country in 2003, he had to build everything from the ground up – from negotiating his own lease contracts, working with the telcos, and making relations. HIMAP started a model where they hired nurses for contact centers, until they found out that nurses and talents in the Philippines are more than just performing booking appointments and phone calls.

The HIMAP official said that they had a “pretty meteoric rise,” thanks to the “good, solid talent” that the country has. With the world-famous Filipino resiliency, government support, and continuously improving infrastructure combined, Jeff said that the Philippine outsourcing industry is “getting a lot of support and has still a lot of growth to go.”

Outsourcing in the Philippines
Outsourcing in the Philippines

For Alvin, the Filipinos’ strong familiarity with the American culture is what’s luring in the Western audience.  The game developing sector’s revenue grew during the pandemic, and he added that clients can expect the highest level of services and creativity that you may need, which can range from the most complex to the most basic tasks.

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Alvin is proud of the strength of the Philippines in digital art, which can be applied to games, marketing, e-commerce, and other areas. Since everyone’s pushed online, people have been flocking to game developers and digital artists to improve their online brand and marketing.

Kieran has a bird’s eye view in terms of the SME market in terms of pitch competitions. According to him, there are some connections between the Silicon Valley and the Philippines, and he emphasized that Filipinos’ fluency in the English language is a huge advantage.

The productivity of the work-from-home (WFH) setup in the country also made businesses think that it “is more than possible,” and it’s “actually driving companies towards efficiency.” Kieran noted that the use of technology is changing the way the world communicates, and it’s “making outsourcing way easier.”

For those who’d like to watch a limited replay of the Outsourcing Summit 2020, click here.




Index Asia

The Outsourcing Summit 2020

Watch the OS2020 Replay here

Outsource Accelerator

Listen to more podcast episodes here:

  1. PH outsourcing’s leading role in the $150bn gaming industry with Alvin Juban
  2. Philip Lew – How I started outsourcing in the Philippines
  3. Philip Lew – Outsourcing white collar work

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

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