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Michelle Fiegehen – Yempo Solutions’ Outsourcing Journey

Ep 093 - Michelle Fiegehen

In this podcast, Derek is joined once again by Michelle Fiegehen. An Australian who chose to stay in the Philippines and create her own business.  In this discussion, Derek will dive deep into Yempo Solutions, Michelle’s outsourcing BPO company.

Summary

  • Yempo has been an interesting journey following Michelle’s Macquarie experience.
  • She has a business partner who is based in Sydney – a former Macquarie colleague and together, they decided to form Yempo Solutions.
  • They relocated to Cebu to start the business. Some clients needed very highly skilled people solutions architects. She knew they couldn’t find people with that expertise in Cebu. So, shortly after, they opened another office in Makati to source the type of talent that they couldn’t find in Cebu.
  • Michelle shares that they specialize in IT and financed type resources.
  • She mentioned that their billing model is all-inclusive, they don’t charge extra for recruitment. They also don’t charge extra for social and welfare activities or for Christmas parties or anything. Everything is included in the price that they pass on to their clients.
  • Michelle also shares that they have a fantastic team of recruiters that are extremely talented in finding technical skills.
  • She shares that they also have a lot of experience on how to seamlessly use great technology in an offshore location.

Key Points

  • When the company is still young, it would be difficult to turn down almost any opportunity.
  • There are a couple of words that Michelle don’t like using for her business although they are quite standard in the industry.
  • According to Michelle, they have gone out of their way to create an environment that is exceptional for their staff so that they can attract and retain the best staff that they can find.
  • The salary component in Australia doesn’t include the desk, real estate, internet and all of the overhead costs,  whereas our numbers include absolutely everything.
  • A guided tour or a consulting arrangement is a better way to go because it’s difficult to identify which service providers are a good fit for you. Also, you can waste a lot of time visiting lower end

Resources

  • outsourceaccelerator.com/93
  • http://www.yempo-solutions.com/

Transcript

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Listen to more podcast episodes here:

  1. Vince Filamor – Journey and Career as a Project Manager
  2. Mike O’Hagan – Into the World of Outsourcing
  3. Jamie McBrien – Vast Outsourcing Experience in the Philippines

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.