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Activation Consultation 4.0 – Managing a Filipino Workforce

Ep64 - Derek Gallimore

In this podcast, Derek discusses module 4 of the Outsource Activation Consultation Program, which is about managing your Filipino workforce and getting the best out them.

Summary:

  • Derek talks about some key cultural differences of working with a Filipino team. This is to help anyone who plans to outsource in the Philippines be successful.
  • Rewards and recognition are briefly discussed, touching on the best way to incentivize Filipino employees to perform their objectives.
  • Incentivization through gamification was also discussed and if people are incentivized through gamification, it enhances the engagement received through the rewards programs.
  • Becoming a great client is also discussed in this module for the activation consultation program.

Key Points:

  • To get the best results, you’ve got to treat people in the best way possible
  • Sometimes, the best reward for some people is social recognition for what they have done.
  • The rewards of spending time upfront by taking the activation consultation program can be multiplied many, many times.
  • It is important to recognize cultural differences in the workplace.

Resources:

Transcript

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.