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Andrew Mault – Enterprise Outsourcing Service for the SME Market

Ep 174 Andrew Mault

Our host Derek Gallimore delve into the future and potential of outsourcing with third-time guest, Andrew Mault, country manager of Hammerjack, an outsource service solutions and technology company.

Andrew has been working in operational management for the last 20 years, and in outsourcing for around 12 years.  He shared his insights and his challenging 12-years journey in the outsourcing industry in Episodes 165 and 167.

 

Summary

  • Andrew believes that automation will not shutdown outsourcing but will impact large outsource service providers and they will have to make the biggest changes. Hammerjack is embracing technology and is building their business around those technologies to deliver greater value to customers specially to the SME market.
  • Cost saving is generally the quick wins that companies gain in outsourcing ad-hoc and time-consuming tasks, and the simplest staff.
  • Outsourcing benefits SMEs as it opens the opportunity for these small companies to operate offshore at a relatively lower cost and risk. They can take advantage of new leads coming from live chats or foresee growth in improving technology and operational platform through outsource resources.
  • Outsourcing is not the answer to everything, but it offers a lot more options for SMEs. It’s simply a case of deciding on what the business want to do, what the business really need, and then finding out and engaging the service model that’s unique to the business.

 

Key Points

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  • There is a great growth in the SME market for outsourcing service providers.
  • For the small business, there can be a custom-designed service model or platform that’s unique to the business.
  • SMEs can expand their operations and market by tapping options and opportunities offered by outsourcing service providers.

 

Resources:

https://www.outsourceaccelerator.com/podcast/episode174/

https://www.hammerjack.com.au/

 

Expand transcript

 

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.