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Fred Chua – Inception of Magellan Solutions

Ep 149 Fred Chua

In this episode, Derek is joined by Fred Chua. The founder, CEO and Director of Magellan Solutions. Join Derek as he deep dives into Magellan Solutions and explore how full serviced BPOs really priced, structure and work alongside their clients.

Summary:

  • Fred started off as a call center agent back in 2003 and their first ever client was Directory Assistance, a 411 service.
  • According to Fred, as BPO or call center grows they tend to also try to get the bigger accounts.
  • Fred shares that they focused on end to end spectrum of providing quality assurance, continuous improvement and that’s their value proposition.
  • Fred talks about the staff leasing arrangement in his company.
  • Their core competencies is process improvement and streamlining systems and KPI and metrics and they make sure they meet the target according to Fred.

Key Points:

  • Magellan Solutions this is a Filipino owned call center that has been established since 2004.
  • The two of the common models of outsourcing are the seat leasing or staff leasing arrangement and the full-service Business Process Outsourcing.

Resources:

https://www.outsourceaccelerator.com/149

http://www.magellan-solutions.com/

Expand transcript

Listen to more podcast episodes here:

  1. Tiffany Bowtell – Inception of Property Management Virtual Assistant
  2. Brett Russo – Super VAs in the Real Estate Sector
  3. Fred Chua – Customer Centric Outsourcing

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Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.