Home » Podcast » Michelle Fiegehan – The Competitive Edge of the Philippines as an Offshore Destination

Michelle Fiegehan – The Competitive Edge of the Philippines as an Offshore Destination

Ep 103 - Michelle Fiegehen

Once again in this podcast episode, we are joined by Michelle Fiegehan, an Australian who is based in Cebu.  Michelle owns and founded Yempo Solutions, a BPO service provider that has 5 sites in the Philippines. Join Derek as he talks more broadly with Michelle about outsourcing to the Philippines and the Business applications.

Summary

  • Michelle is an Australian and during her former corporate life, she was an IT Engineering Manager for Macquarie Bank.
  • She shares that when she moved to the Philippines she always wanted to live and work offshore, and the Philippines was her first offshore location.
  • She wrote some articles on Linkedin about the concept of community and how different the concept of community is to her, from her Australian life versus what she experienced in the Philippines.
  • Michelle personally thinks that there is a big difference between Indian workers and Filipino workers, particularly for smaller companies who might be outsourcing for the first time. The reason that they prefer the Philippines over other countries is that the English language capability is very good culturally.
  • There’s still a lot to be learned with a call center of any nationality and Michelle thinks that it’s all about the lack of training and lack of empowerment of the worker to use their common sense when it comes to how to respond to someone on the other end of the line.
  • Michelle shares that there are massive opportunities for very small businesses to leverage outsourcing for their own business success such as the companies that have high streaks locations.
  • Michelle thinks that the number 1 reason companies don’t outsource is that they just don’t realize how easy it is

Key Points

  • The Philippines has a rich social network in the expat community
  • Filipinos have their own very strong culture. They have become very adaptable, they’ve had Spanish, American, Japanese influence. Filipinos are also very adaptable and a very good fit for Western business etiquette.
  • The Philippines has a high-growth sector, it takes about 10% GDP

Resources

Transcript

Expand transcript

 

Start your
journey today

  • Independent
  • Free
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.