• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

Home » Glossary » Business Processes Outsourcing Association of Kenya (BPOAK)

Business Processes Outsourcing Association of Kenya (BPOAK)


What is the Business Processes Outsourcing Association of Kenya?

The Business Processes Outsourcing Association of Kenya (BPOAK) is a BPO association that offers outsourcing solutions to all sectors, while providing sustainable work opportunities to Kenyan professionals. 

The goal of BPOAK is for Kenya to become the top BPO destination in Africa. It seeks to work with pertinent stakeholders to improve the business climate for the industry’s continued development.

The BPO Association of Kenya also wants to increase the sector’s visibility and competitiveness on a national and international level.

BPOAK envisions the industry becoming a sustainable pillar of Kenya’s economy by creating quality jobs for citizens.

The BPO Association of Kenya is also a part of the Kenyan Private Sector Alliance, or KEPSA, 

Kenya Private Sector Alliance (KEPSA)

Kenya Private Sector Alliance (KEPSA) is the voice of Kenya’s private sector. It was established in 2003.

KEPSA brings together business associations, chambers of commerce, professional organizations, multinational corporations, small and medium-sized enterprises (SMEs), and start-ups from all facets of the economy.

Additionally, KEPSA provides business opportunities for training, networking, financial linkages, mentorship, and coaching, as well as access to markets, value chains, and international investment opportunities.

KEPSA unites these companies under one umbrella with its broad membership categories, which represent over a million businesses.

What is the Business Processes Outsourcing Association of Kenya

3 pillars of the BPO Association of Kenya

There are three pillars by which the BPO Association of Kenya lives and concerns itself:

  • Destination Kenya marketing: As established, BPOAK aims to promote the BPO sector’s domestic and international recognition and enhance its presence and competitiveness in new markets and emerging technologies.
  • Enabling sector policy: The BPO Association of Kenya intends to represent the industry before legislative and regulatory bodies to create an environment that will support members of the value chain.
  • Building infrastructure and capacity: BPOAK collaborates with key stakeholders to build infrastructure and capacity for the sector’s sustainable growth.

Kenya: The Silicon Savannah

Why should businesses invest in the BPO Association of Kenya?

The groundwork is in place for Kenya’s BPO services to grow into the largest export industry. These fundamentals include the following:

  • High-quality internet: Kenya offers low-cost, high-speed internet connectivity throughout the East African region via eight submarine fiber optic cables.
  • English-speaking workforce: Kenya is ranked the second-most English-proficient country in Africa, and 20th in the whole world. The country has a large pool of highly qualified English speakers who are suitable for client-facing outsourcing duties.
  • Workers with digital skills: The Ajira Digital Program has trained a growing number of skilled digital freelancers in Kenya. As of 2022, Kenya had 1.9 million digital employees working either as freelancers or in BPOs.
  • Education levels: Among Kenyans, there are well-educated youth. There are at least 100,000 graduates from universities each year. 
  • Cost-effective labor: The labor in Kenya is cheap and can potentially reduce the operational costs of global source market companies.
Kenya The Silicon Savannah

How to contact the BPO Association of Kenya

This section includes the contact details of the BPO Association of Kenya as well as some of its partners:

Business Processes Outsourcing Association of Kenya

Email: [email protected]

Office: The Campus 36, Kabarsiran rd, off James Gichuru Rd, Nairobi, Kenya


Telephone: +254 740 666 026

Email: [email protected]

Office: Next-Gen Mall, 5th floor, Room 9, Nairobi, Kenya, and Wing B, 2nd floor, Block C, Motorways Center, 7 up B/Stop, Alausa, Ikeja, Lagos State, Nigeria

TIFA Research

Email: [email protected]

Office: The Campus, No. 36, Kabarsiran Avenue, off James Gichuru Road, Lavington, Nairobi, Kenya

Mbuli Holdings Limited

Telephone: +254 703 596060

Email: Office: [email protected]

O. Box: 12914 – 00100 , Nairobi Kenya

Office: IPS Building, 7th Floor, Kimathi Street, Nairobi CBD

Adept Technologies

Telephone: +254 111 025 200

Email: [email protected], [email protected]

P.O Box: 24915-00100 Nairobi Kenya

Office: Blue Violets Plaza, Ground Floor, Kamburu Drive, Kenya

Get Inside Outsourcing

An insider's view on why remote and offshore staffing is radically changing the future of work.

Order now

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image