What is ALES?
The Latin American Association for Services Exporters (ALES) is an organization promoting Latin America as an outsourcing destination. Founded in 2008, the organization has been helping the region improve its position in the international sphere and achieve growth.
ALES recognizes the region’s potential as a global services hub. This is why the organization leads its promotion in the services market by developing tools and campaigns for this purpose.
At the same time, it operates as a platform for collaboration, knowledge exchange, and advocacy for the region. This allows its members to navigate challenges and seize opportunities in the services sector.
The organization has a vast membership of around 35 public and private institutions in 17 Latin American countries.
ALES’s main goals
ALES is committed to providing accurate information about the Latin American sphere as a way to promote it in the international market effectively.
The organization also strives to enhance the country’s collective visibility and leverage, leading to increased market access and competitiveness on the global stage.
ALES invests its effort in its information system, annual conventions, and other activities.
In 2014, the organization launched its Regional Information System and Methodological Harmonization (SRIAM). It is a comprehensive database containing statistics, agreements, and other insights regarding investing in the region.
SRIAM offers valuable data for investors, potential clients, and stakeholders looking to outsource their services in Latin America.
ALES gathers its members, industry experts, and leaders through annual conventions and talks. These events give them the platform to share insights, ideas, and trends impacting the industry today.
First organized in 2011, The ALES Convention tours around member countries in South America to give clients the opportunity to get to know their prospective destinations.
Below is an overview of the members of ALES in terms of countries and sectors.
As a regional association, ALES comprises a growing number of countries in South America committed to promoting service exports.
- National Chamber of Commerce Bolivia
- Colombian Association of Contact Centers and BPO
- Chamber of digital industry and services (ANDI)
- Cuba Chamber of Commerce
- Ministry of Economic Development
- Dominican Republic Coalition of Services Industries (CSRD)
- Chamber of Commerce
- Preselección Empresarial
- Chamber of Commerce, Services, and Tourism
- Uruguay XXI
ALES covers multiple industries and verticals that contribute to the dynamic services sector of the region. However, it focuses on three main sectors, as listed below.
Latin America is a viable nearshoring destination for the US and nearby markets for software development, network administration, and other IT-related services.
ALES provides support and information services for companies looking to delegate their IT functions in the region.
Business process services are some of the most popular functions delegated in the region. Nearshore clients prefer them for bilingual customer support, accounting services, or back-office administration.
The organization helps connect clients with their preferred destinations easier to help them get the best for their needs.
Lastly, more companies look to delegate knowledge and professional services nearshore. KPO providers have knowledge of compliances, regulations, and intellectual property laws in developed countries.
With the help of different institutions, ALES has a comprehensive database. It has insights and statistics about specializations, workforce strength, and the overall capability of a country to provide knowledge services.