Outsourcing directory

LevelUp was founded in 2017 and, after building a solid track record in Wordpress tech support, broadened into offshore hiring across marketing, technical, and back-office roles. We support businesses to build high quality integrated offshore teams, backed by a recruitment process built on intentional sourcing and structured onboarding. Every account runs on transparent pricing, with no upfront fees or lock-in contracts. Our 87% staff retention rate (measured across three years) reflects hiring, onboarding, and HR support practices built for long-term fit. We work with companies across the US, Canada, Australia, New Zealand, and the UK, from first-time offshore hirers who want a guided, low-risk way in, to experienced scale-ups who want transparent processes.

World Connection is a U.S.-owned, founder-operated nearshore customer experience and business process outsourcing company headquartered in Boise, Idaho, with major delivery operations in Guatemala City. We are built for companies that have outgrown traditional staffing solutions but do not want to become another account inside a massive global BPO. World Connection combines high-performance human teams, practical AI, vertical operating expertise, and direct executive accountability to produce measurable business outcomes across customer experience, revenue generation, technical support, scheduling, retention, and back-office operations. Our focus is not simply answering more contacts. It is improving the economics behind those interactions. Across client programs, World Connection has helped generate more than $30 million in annual hospitality revenue, support $11 million+ in booked home-services jobs, reduce banking call abandonment by more than 90%, and deliver 95% CSAT across more than 1.4 million annual wireless customer interactions. With U.S. and nearshore delivery, bilingual English/Spanish capabilities, and scalable in-office teams, World Connection gives growing and mid-market organizations the operating discipline of an enterprise BPO with the speed, accessibility, and accountability of an owner-led company.

HOPLA Online is an outsourcing and remote staffing company providing global offshore team solutions for startups and high-growth businesses. With delivery operations across Asia Pacific, Europe, and the Americas, and with 80% of our talent based in the Philippines, HOPLA enables companies to build cost-efficient, globally distributed teams backed by structured systems and full operational support. We combine remote staffing, offshore team management, and BPO services into a scalable, end-to-end solution designed for modern, distributed businesses.

Sterling provide flexible, high quality outsourced Credit control, Finance back office, Data Annotation, Fractional CFO and debt recovery services to clients in the UK and US. Our customers range in size from SME’s with £1m turnover up to $800m turnover multi-nationals. We cover all business to business sectors and are particularly strong in the recruitment and accountancy sectors. Some clients use us to collect problem debts as and when required on a no-win, no-fee basis. For others we effectively become our client’s credit control of finance back office function, working entirely under the client brand so that the outsource is invisible to their customers. Our finance back office covers accounts payable, expenses, bank reconciliation, bookkeeping, and management accounts. We work as an extension to our client’s business, tailoring our service to dovetail into their business processes and infrastructure. Our experienced collection staff work closely with your customers to get your invoices paid quickly whilst protecting and improving your customer relations. Whilst our clients put differing emphasis on objectives when outsourcing to us the majority wish to improve cash flow. Sterling have reduced debtor days by a minimum of 20% for all of our clients, with the average improvement being 30%, and some clients seeing a 65% improvement.

Instinctools is a leading AI and digital product engineering company with 25+ years of experience. Their services include AI and Machine Learning development, custom software development, BI and Big Data, IoT, etc. Specializing in end-to-end AI integration, they help businesses harness analytics and automation to drive innovation and efficiency.

WiserBrand is an AI adoption partner for companies that need AI to pay for itself, not just look good in a board deck. We’ve spent 11 years in digital across North America and Europe, and the last four building with AI. We work with companies with 10 to 200 employees in professional services, construction, multi-location retail, and manufacturing. Most are under pressure to do something with AI and don’t have an in-house tech team to hand it to. It starts with a free intro call. From there, we put a fractional CTO, a business analyst, and a product owner on your team, working in your time zone. They identify where hours go and where mistakes cost money, from certified payroll to month-end close. Every fix gets a number before we build anything. Then the same team rolls it out in the systems you already use, one department at a time. A person still signs off on anything sensitive. We also build custom software and websites. Once your data is in order, we use it to run PPC and SEO, measured in revenue.

At CDM Direct, we are dedicated to providing exceptional customer experiences through seamless journeys across multiple channels. Our solutions integrate various platforms, enabling customers to navigate effortlessly without any disruptions. With a focus on enhancing customer experience supported by our parent organisation, TKW Research, who are experts in real-time Voice of the Customer tracking. We transform valuable real time transaction based feedback into tangible actions, ensuring your business stays ahead in meeting customer needs. Simplifying purchase channels is another area of expertise at CDM Direct. Whether you require support for your online store, eCommerce offerings, or a combination of digital platforms and outbound calling, our team has the necessary skills to make your business the top choice for your customers. In the digital landscape, we understand the importance of maintaining a human touch. Our comprehensive live chat solutions capture valuable customer data, empowering our expert team to engage with the right contacts effectively. By prioritizing personalized interactions, we ensure that your customers feel valued and heard. Partner with CDM Direct to unlock the full potential of connected customer journeys, enhanced experiences, streamlined purchase channels, and the human touch in the digital age. Elevate your business and surpass customer expectations with our exceptional services.

Xceed is a global provider of quality, multi-lingual Business Process outsourcing (BPO) services that is engaged in managing extensive outsourcing and leasing agreements with commercial and Key Government Accounts. Xceed is fully owned by Telecom Egypt In 2001 and was founded to serve as the IT arm of Telecom Egypt and started its First call center operations in 2003 by supporting a wide array of “Contact Center services” (Voice & Non-Voice transactions), and “Infrastructure Outsourcing” Services. Driven by great passion towards growth, Xceed adopts the latest technologies, accentuates an immaculate customer experience and promotes sustainable development in order to provide comprehensive and optimized onshore/offshore customer management solutions, additionally extending our Portfolio of services to include “Payroll Management Outsourcing”, “Recruitment Outsourcing” and “Finance & Accounting Outsourcing” Services. Xceed Currently has sites in Egypt, Morrocco, Mauritius, Saudi Arabia and UAE with an operating capacity of more than 10,000 web-enabled multi-channel workstations, 25,000 employees and 8000 remote agents delivering high-quality services across numerous industries in ten( 10 ) different languages (Arabic, English, French, German, Spanish, Italian, Turkish, Russia, Greek and Ukrainian). With much pride in what have achieved Xceed commits to investing in our people, business and innovation to create sustainable value to our stake holders , partners and communities.

Remote Employee is a Western owned & operated business with over 50 years of combined business and outsourcing experience. We help businesses of all sizes reduce operating costs and improve productivity just by rethinking the way you find great talent. Our Mission is to give every size business the ability to easily connect to the global workforce. Giving our clients the means to grow and scale faster than traditional methods.

Booth (formerly Booth & Partners) is a Certified B Corporation™ and global outsourcing partner dedicated to helping companies grow without compromising on quality, culture, or ethics. Founded in 2013, Booth empowers leaders to build world-class international teams through a combination of proprietary technology, scalable recruitment, and high-touch support. Headquartered in Vancouver, Canada, with talent hubs in the Philippines and Colombia, Booth enables confident global hiring across 120+ countries.

Outposter is a global staffing company headquartered in Brisbane, Australia, with teams across the Philippines, India, Singapore and Vietnam. We help businesses build skilled, reliable teams without the complexity, risk or uncertainty that can come with outsourcing. Outposter is ISO27001 certified, B Corp Certified and recognised as a Best Place to Work, giving clients confidence that our business is built on security, transparency, culture and long-term impact. Every person we place is carefully recruited, vetted, trained and supported by us, so our clients get more than just extra capacity. They get people who are set up to perform, grow and contribute from day one. Our teams support businesses across customer service, administration, marketing, social media, design, finance, technology and more. From short-term projects to long-term roles, we help companies scale with confidence.

With more than 25 years of proven success in omnichannel customer contact services, NQX is recognized for operational excellence and its strong corporate culture. We are Canada's largest contact center provider and the world’s largest employer of French-speaking Canadian agents. NQX has been honored with the Waterstone Most Admired Corporate Culture Award every year from 2018 to 2023 and has one of the highest employee engagement and lowest attrition rates in the industry!

VAP (VA Platinum) is an Australian-owned offshore staffing and managed services provider based in Cebu City, Philippines. We specialise in delivering co-managed offshore support to Australian businesses, helping them scale efficiently while maintaining high service quality. Our team supports a wide range of industries, with strong expertise in financial services — including financial planning, mortgage broking, accounting, and lending operations — as well as real estate and general business administration. Through structured onboarding, dedicated management, and ongoing training, VAP ensures clients receive reliable, long-term operational support that enhances productivity and client experience. VA Platinum Offices VAP operates from two modern, fully equipped offices located in Cebu and Davao, ensuring secure, professional, and accessible work environments for our offshore staff. Cebu Headquarters — 14th Floor, Filinvest Cyberzone Cebu Tower 1, Lahug, Cebu City Situated within Cebu IT Park, our Cebu office provides a prime business location surrounded by dining options, commercial establishments, and key transport links. The area is known for its safety, accessibility, and thriving business community. Davao Office — Robinsons Cybergate Delta 1, J.P. Laurel Avenue, Bajada, Agdao, Davao City Our Davao site is strategically located along a major commercial avenue, offering convenient access to public transport, nearby retail centres, and essential services. The building provides a professional environment that supports team productivity and client operations. VA Platinum Address Filinvest Cyberzone Cebu Tower 1, 14F, Lahug, Cebu City Robinsons Cybergate Delta 1, J.P. Laurel Avenue, Bajada, Agdao, Davao

Acquire Intelligence is an award-winning, global business outsourcer with 9,500+ staff and 17 years’ experience in delivering deliver intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. They have delivery capability in Melbourne, Manila and Santa Domingo and are the largest Australian owned outsourcer to the Philippines. Their offices in Melbourne, Sydney, Dallas and Manila have onshore Project and Client Relationship Managers that work closely with clients to ensure a successful outsourcing transition.  They collaborate closely with clients to understand their business enough to ensure the ongoing success of the program. Acquire is an entrepreneurial business that is highly experienced in working with their partners to solve real-life problems quickly. A genuine partnership approach is at the heart of what they do. Their  teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business”. They are recognized by clients as being Safe – Flexible – Innovative In addition to their Class A physical delivery locations, a comprehensive Work-from-Home environment operates across various countries. Their capability also includes back office processing automation and AI services. Acquire Intelligence is a consistent leader in IAOP’s Global Outsourcing 100 list, winner for Best People Strategy & Culture at the Contact Centre Week Excellence Awards and Silver Stevie Winner for Company of the Year at the International Business Awards.

Emapta: A New Era of Global Talent Emapta is a leader in global outsourcing, distinguished by its ability to provide dedicated offshore and nearshore teams from the world's most proficient talent hubs. By emphasizing non-traditional approaches that go beyond mere cost reduction, Emapta focuses on creating true value for clients through enhanced operational efficiency and optimized resource management. Serving clients in over 30 countries, Emapta celebrates 14 years of consistent growth and supports over 800 clients with a global workforce of more than 10,000 team members. The company's commitment to employee welfare is central to every decision it makes, resulting in recognition as one of the Best Companies To Work For in Asia and maintaining one of the lowest attrition rates in the industry. Emapta's flexible and innovative staffing solutions are tailored to meet the diverse needs of its clients, ensuring that every partnership is both productive and sustainable. By continuously adapting to the evolving market demands and enhancing its services, Emapta remains at the forefront of the outsourcing industry, ready to meet the challenges of tomorrow.

We are an Australian Family Owned Business with over 6 years of Offshoring. Team Global Talent Hub is here to help you with offshoring an extension of your team. With over 6 years of experience in offshoring, we understand the challenges and uncertainties involved. That's why we established Team Global Talent Hub - to support our extended team and manage extended teams for other businesses. We have extensive knowledge of Australian company requirements and Philippine work culture. We encourage diversity and inclusiveness in the workplace. We employ only candidates with high work ethic and commitment to servicing your business. We provide a seamless extension of your Australian workforce. Our Mission is to fuel business growth with customized offshore talent solutions, providing tailored staffing through our global network and dedicated professionals. Our Vision is to lead in offshore talent solutions, empowering businesses globally to achieve sustainable growth through innovative, tailored staffing that drives long-term success.

StaffWiz is a workforce solutions company helping growing businesses build the capacity they need to generate more revenue, increase productivity, and scale profitably. We help companies identify workforce bottlenecks, determine the roles that can create the greatest impact, and build high-performing remote teams around those needs. Through fully managed remote staffing, Employer of Record (EOR), and direct-hire recruitment solutions, StaffWiz supports the entire workforce journey — from talent sourcing and screening to hiring, onboarding, payroll, HR, and ongoing employee support. With access to skilled professionals in the Philippines, businesses can expand their teams quickly and potentially save up to 70% compared with comparable local hiring costs. Our philosophy is simple: **growth starts with the right team.** StaffWiz helps businesses build that team while giving owners and key employees the capacity to focus on the work that drives the business forward.

Smartsourcing is a Philippines-based BPO founded in 2016, with offices in Cebu, Melbourne, and Bristol, delivering tailor-made outsourcing solutions for scaling businesses across industries. Operating on an outcome-based model, it combines skilled teams with AI-assisted workflows, and has been recognized as a Best Place to Work in Asia multiple years running.

BPOSeats provides seat leasing and serviced offices in the Philippines for companies based overseas. We have over 14,000 seats across our locations, and we have been doing this since 2014. Here is how it works. You bring the team and manage the work. We provide the workstation, computer, dual fiber internet, backup power, air conditioning, IT support, security, and 24/7 access. Your office belongs to your company alone. We do not put you on a shared floor with other businesses. If you do not have a registered company in the Philippines, we can employ your staff for you through our Employer of Record service, so you can hire here without setting up a legal entity. We can also help you recruit, and you make the hiring decisions. We work with businesses in the United States, Australia, the United Kingdom, Canada, and New Zealand. Most need between 10 and 50 seats, though we start at 4 and go up to 200. Our clients typically run customer support, technical support, back office, sales, or admin teams. We are a good fit if you want your own office and your own people in the Philippines, with the building and infrastructure handled for you. We are not a managed BPO, so if you want another company to run the work itself, we are not the right choice.

Clark Outsourcing is an American owned and operated, full-service BPO company located in the heart of the fastest growing business district of the Philippines; Clark Freeport. Clark Outsourcing staff get the great opportunity of working for international companies while furthering their careers and receiving much higher compensation than the average Filipino. In return, shareholders and customers get high-quality talent who are also very committed for much lower costs than in their own country. This mission is truly a win, win, win for all three parties.

Trilogy BPO is an AI-enabled outsourcing company with a focus on creating super-intelligent contact centre teams that are equipped with the best AI and automation tools to maximise their productivity and outcomes. This allows companies to shift their customer support & engagement from VOICE to DIGITAL to AUTOMATION but always with a Human-in-the-Loop. - Outsource your digital chat operations - Improve your AI-enabled automation - Test Drive AI-enabled platforms - Guaranteed cost reduction through voice deflection and improved CSAT - Mitigate innovation risk with offshoring

VA Masters is a global recruitment agency that places rigorously vetted Filipino virtual assistants with businesses worldwide. We are not a staffing pool. We run a custom recruitment process for every single role, built around what a specific business actually needs. Our six-stage process starts with more than 1,000 applications per role and presents only the top two or three candidates. Every role gets a custom skills test built to simulate the actual work, not a generic assessment. Across our full pipeline we have reviewed 166,350 applications and place roughly 1 in 508 applicants. We work across any industry where the work can be done remotely: e-commerce, digital marketing, real estate, financial services, healthcare, technology, professional services and more. Our clients are mostly small and growing businesses. 87% of them employ fewer than 50 people, and 57% have ten or fewer. Clients save up to 80% on operational costs compared with hiring locally, and most tell us the bigger gain is time. The median role is filled in 18 days, and the median client is in their onboarding meeting two days after signing.

Sagan Passport is the Costco of Global Talent recruitment. Sagan sources international talent from LATAM, Asia, Africa, MENA, Eastern Europe, and beyond. Sagan also offers a membership community tailored for top-tier executives, entrepreneurs, and business leaders. The community has weekly webinars, office hours, SOPs, playbooks and an active community. All these resources are designed around levelling up your team at the new art and science of remote talent management. This platform is intricately designed to equip professionals with the tools and expertise necessary to propel their businesses forward in a competitive market landscape.

Welcome to Cebu tele-net, a premier Business Process Outsourcing (BPO) provider dedicated to helping businesses succeed through tailored outsourcing solutions. As part of the tele-net Group, headquartered in Tokyo, Japan, Cebu tele-net combines Japanese omotenashi hospitality with the world-renowned warmth of Filipino customer service, ensuring that every customer interaction is seamless, empathetic, and efficient. We have been in the industry for 30+ years. With four strategic locations in the Philippines and a global workforce of 1,200 FTE, we specialize in delivering high-quality services across a range of industries. Our offerings include: Customer Service: Supporting Fintech, Retail, eCommerce, Transportation, and Travel industries with exceptional customer care. Dispatch Services: Providing efficient logistics solutions for Limousine, Taxi, and Logistics companies. Virtual Assistance: Offering administrative support to streamline operations and drive productivity. What sets us apart is our commitment to quality, innovation, and reliability. From our robust infrastructure to our performance-driven teams, we ensure that your business is supported by a partner you can trust. Whether you’re looking to enhance customer experience, improve operational efficiency, or scale your business, Cebu tele-net is here to help you achieve your goals.

At Smart Outsourcing Solution (SOS), we help companies hire in the Philippines legally and compliantly through our Employer of Record (EOR) services. Instead of setting up your own entity, you can onboard employees within days while we take care of contracts, payroll, benefits, and government compliance.