About Ansafone Contact Centers: Review and comparison
Ansafone is the leading provider of outsourced contact center solutions to companies in Canada and the US primarily. Its headquarters are in Santa Ana, CA.
Since its inception in 1970, the firm has provided stellar outsourcing solutions across the globe at a reasonable cost.
As contact center experts, Ansafone serves clients from various industries providing award-winning, industry-recognized, and unparalleled customer service for over 50 years.
With over five decades of experience in the BPO industry, Ansafone has been expanding its operations to Canada.
Currently, the company’s workforce ranges between 501 to 1000. Their revenue is unknown, but interested companies can reach out to Ansafone for details.
Ansafone Contact Centers Outsourcing
Ansafone specializes in creating custom programs for companies that require inbound and outbound call platforms.
Additionally, they provide online interactions such as email, Live Chat, support for user-generated marketing programs, and social media response management.
Ansafone prides itself as an award-winning BPO provider with a focus on people, technology, and culture. They employ a web analytics system or integrated CRM to capture and report large volumes of customer interactions.
Ansafone provides answering services for both small or medium-sized companies. They also offer customized contact center solutions for large companies, Fortune 1000, and governments.
Ansafone Contact Centers’s BPO services and pricings
Ansafone’s services cover various industries, including financial services, government, healthcare (HIPAA certified), electronics, food and beverage, consumer packaged goods, software, legal, automotive, retail, and a few more markets.
It delivers several inbound and outbound call center services, including:
- Social media customer support
- Answering services
- Web forms response
- Live chat
- Instant messaging
- BPO services
- Order processing
- Bilingual Spanish/English
- Enhanced reception
- Hospital and dental
- Virtual receptionist
Ansafone doesn’t give specific details regarding their pricing on their website. However, interested clients can reach out to the firm to obtain a quote. Ansafone bases its pricing and custom plans on your specific needs and call volumes.
Ansafone plans run monthly and have no long-term contractual obligations whatsoever.
The pricing includes a set-up fee and a monthly fee based on your call volumes and the level of services you require.
If your business needs a downgrade or upgrade, depending on changes in call volume, Ansafone provides estimates for such plans.
If you need a custom plan, contact Ansafone’s sales representative to get an estimate.
How Ansafone Contact Centers outshines its competition
With their long contact center experience, Ansafone has the knowledge and expertise and cutting-edge technology and tools.
In addition, they have unmatchable customer service that includes:
- Customized solutions that deliver for their clients
- A customer-centric approach that works with all industries
- 24/7 call center services throughout the year
- Technological solutions that help meet your company’s goals, save you money, increase sales, and expand your business.
Moreover, Ansafone is an affiliate of the American Teleservices Association, Direct marketing Association, and ATSI. They’ve also won awards.
Randy Harmat (President and CEO)
Randy Harmat is the president and Chief Executive Officer at Ansafone Contact Center. He succeeded his father in 1999 and has been providing strategic direction to the overall organization. He also engages with the sales team to bring new clients on board.
Jared Mendez (Chief Technology Officer)
Jared Mendez, the Chief Technology Officer at Ansafone, leads a team of technology experts in coming up with customized solutions for their clients. He also maintains a high level of information security for Ansafone’s customers.
Ansafone Contact Centers reviews and comparisons
Ansafone is a modern, cutting-edge, technology-driven omnichannel contact center and BPO solution provider in the US and Canada.
One former employee describes Ansafone as a productive place where they were kept busy with assignments. The person also talked about how Ansafone was strict on HIPAA compliance.
Some of the BPO service providers you can compare with Ansafone in the US include Allzone Management Solutions and Kareo. These are mid-sized companies, just like Ansafone.
Ansafone Contact Centers’s contact information
Ansafone Contact Centers’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 800-510-0514.