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Ansafone Contact Centers

About

Ansafone is the leading outsourced contact center solution provider for companies in the US and Canada and maintains international alliances for global reach. We specialize in campaigns that require Inbound and Outbound Call Platforms – online interactions that include Live Chat, Email, Social Media Response Management and analytics, and support for User Generated Marketing Programs. Using our integrated CRM/Web analytics systems, we are positioned to caputure and report on volumes of customer interactions. Ansafone delivers Answering Services for small to medium sized companies and tailored contact center solution for government, larger companies, and the Fortune 1000.

Headquarters

-

Public or Private

Private

Seats or staff

501-1,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

8,097,544

Domain Authority

21

Site traffic

996

OA ranking

-

Glassdoor rating

2.8

CrunchBase ranking

-

Details

Executive

Randy Harmat, CEO

Year Founded

1970

Countries of Fulfillment

-

Sectors

-

Contact information
Social media

About Ansafone Contact Centers: Review and comparison

Ansafone is the leading provider of outsourced contact center solutions to companies in Canada and the US primarily. Its headquarters are in Santa Ana, CA.

Since its inception in 1970, the firm has provided stellar outsourcing solutions across the globe at a reasonable cost.

As contact center experts, Ansafone serves clients from various industries providing award-winning, industry-recognized, and unparalleled customer service for over 50 years.

With over five decades of experience in the BPO industry, Ansafone has been expanding its operations to Canada.

Currently, the company’s workforce ranges between 501 to 1000. Their revenue is unknown, but interested companies can reach out to Ansafone for details. 

Ansafone Contact Centers Outsourcing

Ansafone specializes in creating custom programs for companies that require inbound and outbound call platforms.

Additionally, they provide online interactions such as email, Live Chat, support for user-generated marketing programs, and social media response management.

Ansafone prides itself as an award-winning BPO provider with a focus on people, technology, and culture. They employ a web analytics system or integrated CRM to capture and report large volumes of customer interactions.

Ansafone provides answering services for both small or medium-sized companies. They also offer customized contact center solutions for large companies, Fortune 1000, and governments. 

Ansafone Contact Centers’s BPO services and pricings

Ansafone’s services cover various industries, including financial services, government, healthcare (HIPAA certified), electronics, food and beverage, consumer packaged goods, software, legal, automotive, retail, and a few more markets.

It delivers several inbound and outbound call center services, including:

  • Social media customer support
  • Answering services
  • Web forms response
  • Live chat
  • Instant messaging
  • BPO services
  • Order processing
  • E-commerce
  • Bilingual Spanish/English
  • Enhanced reception
  • Dispatch
  • Hospital and dental
  • Franchises
  • Virtual receptionist  

Ansafone’s pricing

Ansafone doesn’t give specific details regarding their pricing on their website. However, interested clients can reach out to the firm to obtain a quote. Ansafone bases its pricing and custom plans on your specific needs and call volumes. 

Ansafone plans run monthly and have no long-term contractual obligations whatsoever.

The pricing includes a set-up fee and a monthly fee based on your call volumes and the level of services you require.

If your business needs a downgrade or upgrade, depending on changes in call volume, Ansafone provides estimates for such plans.

If you need a custom plan, contact Ansafone’s sales representative to get an estimate.

How Ansafone Contact Centers outshines its competition

With their long contact center experience, Ansafone has the knowledge and expertise and cutting-edge technology and tools.

In addition, they have unmatchable customer service that includes:

  • Customized solutions that deliver for their clients
  • A customer-centric approach that works with all industries
  • 24/7 call center services throughout the year
  • Technological solutions that help meet your company’s goals, save you money, increase sales, and expand your business.

Moreover, Ansafone is an affiliate of the American Teleservices Association, Direct marketing Association, and ATSI. They’ve also won awards. 

Key executives

Randy Harmat (President and CEO)

Randy Harmat is the president and Chief Executive Officer at Ansafone Contact Center. He succeeded his father in 1999 and has been providing strategic direction to the overall organization. He also engages with the sales team to bring new clients on board. 

Jared Mendez (Chief Technology Officer)

Jared Mendez, the Chief Technology Officer at Ansafone, leads a team of technology experts in coming up with customized solutions for their clients. He also maintains a high level of information security for Ansafone’s customers. 

 

Ansafone Contact Centers reviews and comparisons

Ansafone is a modern, cutting-edge, technology-driven omnichannel contact center and BPO solution provider in the US and Canada. 

One former employee describes Ansafone as a productive place where they were kept busy with assignments. The person also talked about how Ansafone was strict on HIPAA compliance.

Some of the BPO service providers you can compare with Ansafone in the US include Allzone Management Solutions and Kareo. These are mid-sized companies, just like Ansafone.

Ansafone Contact Centers’s contact information

Ansafone Contact Centers’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 800-510-0514.

References

https://www.glassdoor.com/Overview/Working-at-Ansafone-EI_IE625516.11,19.htm

https://www.crunchbase.com/organization/ansafone

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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