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Working Solutions


Working Solutions is a leader in on-demand contact center outsourcing, with operations in the United States and Canada. Started in 1996, its clients include FORTUNE 500 companies, mid-sized businesses and franchisors. Industries served span consumer services, healthcare, retail and travel. A woman-owned business led by chief executive Kim Houlne, Working Solutions is seen as an innovator in remote workforces and a pioneer of the gig economy. Through its core team of employees and network of 110,000+ independent contractors, the company provides onshore contact center solutions in customer care, sales and tech support—often with double-digit results.



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Rick Juarez, Director of Business Development

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About Working Solutions: Review and comparison

Working Solutions offers customized virtual contact center services to sustain and grow your company. 

Founded in 1996, this virtual call center transforms and adapts its services to maximize your company’s growth. Customer service is Working Solutions’ main concern when it comes to the health of your company. Working Solutions’ non-stop customer service offers the best brand experience no matter when you need support.    

Working Solutions Outsourcing

With on-demand solutions, Working Solutions’ customer services engage, empathize, and satisfy their customers. Finding genuine relationships in a virtual world is challenging, yet Working Solutions strives to develop relationships. KPI scores are a great indicator of customer satisfaction. With high KPI factors, brand loyalty, and high retention rates, Working Solutions services prove to be successful. 

Countries of fulfillment include both Canada and the US. The main location is at 9111 N Dallas Pkwy, Suite 180 Plano, Texas 75093, US. 

Working Solutions’s BPO services and pricings

This virtual company offers a variety of helpful services to grow your company. This includes

virtual work from home agents, contact center solutions, facility-based call center agents, customer sales, and service. 

Outsourcing services include:

  • On-demand call center
  • Top-tier customer support
  • Tech infrastructure
  • Security 
  • Multichannel CX
  • Sales Expertise
  • Business Continuity
  • Back-office Support

Multichannel CX provides customers with a personalized experience reaching them on mobile and social channels.  Working Solutions sales expertise ensures more sales are captured and managed to maximize all interactions, while the companies technological expertise and security offer support without interruption. 

Data entry, claims to process, and fulfillment options provide your company with the support you don’t have to worry about. 

Working Solutions’ pricing

Email [email protected] for information on specific pricing details regarding which type of service you require. 

How Working Solutions outshines its competition

Working Solutions can be your working business partner. With over 80% customer satisfaction, you can grow your company and trust in their services. This company landed near the top of the FlexJobs list in the top 100 remote work companies to watch for seven consecutive years. 

Named one of the best places to work in 2019 by the Business Journal, a service leader in innovation in customer service assures you that you receive the best possible support.

Key executives

Kim Houlne (President and Chief Executive)

Kim Houlne is the founder of Working Solutions. She graduated from the University of Georgia and has since then worked in various positions, including as an analyst and product manager, before founding the company in 1996.

Rick Juarez (Director of Business Development)

Working in the industry for over 20 years, Rick Jaurez is driven and business savvy. Jaurez has experience in progressive sales, marketing, and management in structures and unstructured environments. 

Working Solutions reviews and comparisons

Based on reviews from Glassdoor, Working Solutions provides friendly, trained staff. This company is a diverse and inclusive workplace. Working Solutions hires trained professionals and understands the importance of reliability and empathy.

In a virtual world, it can be frustrating to deal with robotic customer support. Working Solutions ensures that you receive the best support from trained professionals. 

Working Solutions’s contact information

Working Solutions’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1979644802.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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