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Working Solutions

3.9/5 • Glassdoor rating


Working Solutions is a leader in on-demand contact center outsourcing, with operations in the United States and Canada. Started in 1996, its clients include FORTUNE 500 companies, mid-sized businesses and other organizations. Industries served span consumer services/retail, energy, financial, healthcare, travel and hospitality.

A woman-owned business led by chief executive Kim Houlne, Working Solutions is seen as an innovator in remote workforces and a pioneer of the gig economy. Through its core team of employees and network of 150,000+ independent contractors, the company provides onshore contact center solutions in customer care, sales and tech support—often with double-digit results.


19111 Dallas Pkwy. #180, Dallas, Texas 75287

Public or Private


Seats or staff



$25 mil. - $50 mil.

  • Consumer Services
  • Energy
  • Financial Services
  • Healthcare
  • Hospitality
  • Retail
  • Travel



Kim Houlne, Chief Executive, President and Founder

Year Founded


Countries of fulfillment




Contact information

(972) 964-4800.

About Working Solutions: Review and comparison

Working Solutions offers customized, virtual contact center services to sustain and grow your company. Its solutions are for everyday business, unforeseen events–such as business spikes and bad weather, and long-range projects.

Founded in 1996, this on-demand, onshore contact center outsourcer transforms and adapts its services to maximize your company’s business outcomes. Excellent sales, service and tech support are Working Solutions hallmarks when it comes to client success.

The company’s nonstop service offers the best customer experiences (CX) no matter what support is needed.

Working Solutions Outsourcing

With on-demand solutions, Working Solutions creates a customer-service workforce in a client’s own image. The company is known for its caring culture and empathetic agents who identify with the clients and customers they serve.

Finding genuine relationships in a virtual world of service providers is challenging, yet Working Solutions strives to develop deep, long-lasting client relationships. Key performance indicators (KPIs), especially net promoter scores and CSAT, are a great metrics of service excellence. In side-by-side comparisons with other service providers on client programs, Working Solutions consistently ranks in the top tier, often at #1.

Countries of fulfillment include the United States and Canada. Its offices are at 19111 Dallas Pkwy. #180, Dallas, Texas 75287.

Working Solutions’ BPO services and pricings

This on-demand provider offers a variety of best-in-class solutions to elevate sales, service and grow your business. Its virtual model ensures uninterrupted service, especially these days as climate change disrupts more customer operations.

Solutions include:

  • Customer Care
  • Sales Support
  • Analytics
  • Back-office Support
  • Business Continuity
  • Secure Technology

Its omnichannel CX provides customers with personalized experiences, reaching them on mobile and social channels. Working Solutions sales expertise improves inbound and outbound efforts, capturing and managing all interactions to maximize engagement. The company’s technological prowess and security offer clients peace of mind and performance.

Data entry, claims processing and order-fulfillment options provide your company with assured support, freeing resources to handle core business


Working Solutions’ pricing

Email Gary Ash, senior vice president of Business Development, at [email protected] for pricing details about the kind of service your business requires.

How Working Solutions outshines its competition

Working Solutions is a company that clients and its customers count on, delivering double-digits results in sales, service and tech support. For 27 years, it has served as a trusted provider and partner for companies, big and small. Year after year, it places in the upper tier of the FlexJobs Top 100 Companies to Watch for Remote Jobs, ranking #2 in 2023. This distinction attracts the best contact center agents, reassured of the company’s reliability and reputation.

Named one of the best places to work in 2019 by the Dallas Business Journal, Working Solutions is an innovator in the workplace and marketplace, which is reflected in the service excellence it delivers.

Key executives

Kim Houlne (Chief Executive and President)

Years before the gig economy became of age, Kim Houlne turned the idea of an on-demand workforce into an industry. As Working Solutions founder, she pioneered virtual contact center services across the USA, later expanding operations into Canada. Her company launched its remote business model in 1996, using a network of independent contractors.

Gary Ash (Senior Vice President, Business Development)

Gary Ash is responsible for Sales and Business Development. His career includes leading global wireless and software sales teams, as well as targeting and integrating acquired entities. He’s also served in multiple regional and market leadership roles.

Working Solutions reviews and comparisons

Based on reviews from Glassdoor, Working Solutions provides friendly, well-trained workforces for customer service and sales. The company is known as a diverse and inclusive workplace. Working Solutions hires professionals who identify with the clients and customers they serve, offering them reliability, empathy and great service.

In a virtual world, it can be frustrating when dealing with robotic customer support. Working Solutions knows how to blend artificial intelligence (AI) with intelligent agents (IA) to ensure superior support and experiences that earn repeat business.

Working Solutions' contact information

Working Solutions’ main headquarters is located in:

19111 Dallas Pkwy. #180, Dallas, Texas 75287

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (972) 964-4800..


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