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We are a division of The DDC Group; a global group of BPO and KPO companies. Through strategic engagement with top influencers and decision makers in the Philippines and Eastern Europe, we strive to position our clients ahead of the ever-changing market demands across the globe.



Public or Private


Seats or staff








Samuel Donlavy, CEO

Year Founded


Countries of fulfillment




Contact information

770 674 7230

About DDC USA: Review and comparison

DDC USA is a division of The DDC Group. The firm partners with top talents worldwide and has provided business solutions in the Philippines and Eastern Europe. The BPO company delivers its services across the globe. They are fully functional in the UK, Philippines, and the USA.

DDC USA Outsourcing

The firm provides intelligent process automation that helps clients to improve accessibility and simplicity. The company connects and organizes its client’s structured & unstructured data sources into a central database. Managing data allows partners to collaborate effectively. 

DDC USA partners with logistics and transportation companies and offers freight BPO services and solutions. The firm also has over 30 years of experience in helping clients improve business operations. The firm works with only the best talents. They offer their clients the best human resource, technology solutions, and support.

DDC USA’s BPO services and pricings

DDC USA provides analytical auto-intelligent solutions such as:


  • Improved connectivity
  • Streamlining commercial activity
  • Redaction and DSAR requests 

DDC USA also provides premium freight BPO services and solutions. Their freight solutions include the following services.

Back office solutions

  • Freight Billing
  • Freight Rate Auditing
  • DDC Intelligence
  • POD Processing


Front office solutions


  • Carrier Onboarding
  • Track & Trace
  • Customer Lifecycle

Full-suite solutions

  • IT Outsourcing
  • Customs Brokerage Processing

In addition, the firm provides outsourcing solutions. They include customer experience and business processing services.

DDC USA’s pricing

DDC USA’s pricing will depend on the clients’ needs and business-specific requirements. However, the firm has put together solutions that satisfy those requirements and solutions that are cost-effective.

How DDC USA outshines its competition

DDC USA, a division of the DDC group, has differentiated itself from other business service providers over time. They provide analytical solutions that help clients run their businesses with ease. They follow a well-organized procedure when programming intelligent auto solutions. This advanced technology firm decodes business data with tested software. 

These software components structure, organize and streamline clients’ data. DDC USA provides customer experience and business processing services that fit into their client’s standard practices.

Every of their business solutions is user-friendly and convenient. The firm builds strategic partnerships with clients, which improves communication and integration.

The company’s freight and logistics solutions are comprehensive, and their competence means clients can focus on the primary business process. The firm handles other logistics, and the result is productivity and growth of their client’s business. 

Key executives

Samuel Donlavy (CEO)

Samuel Donlavy has been DDC USA’s Chief Executive Officer (CEO) since 2006. Samuel is an innovative leader. He has customer service, entrepreneurship, and other business skills.

DDC USA reviews and comparisons

The firm has reviews from clients and partners on its website. The companies have positive reviews about the firm. According to them, the firm has helped them reduce expenses and improve business operations.

Bristol energy also has positive feedback about the firm’s customer experience and business processing services. Another partner, TST-CF EXPRESS, has positive reviews about the firm’s freight solutions.

We also suggest comparisons with other BPO service providers in the UK, Philippines, and USA.

DDC USA’s contact information

DDC USA’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

LinkedIn N/A
Facebook N/A

In addition, you may email them at [email protected] or call 770 674 7230.

DDC USA news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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