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Home » Articles » Why get outsourced customer support services for travel agencies?

Why get outsourced customer support services for travel agencies?

Why get outsourced customer support services for travel agencies
Why get outsourced customer support services for travel agencies

If you are operating in a competitive industry like tour and travel, outsourced customer support can be your best bet to stay ahead of your competitors. The competence level of your outsourcing partner is difficult to match if you opt for in-house customer care operations.

That’s why today’s business scenario demands a proactive approach to leveraging the benefits of outsourcing. You need to practice holistic marketing wherein diligent efforts are required to provide excellent service to your customers—such as customer support.

Read on the advantages of outsourcing customer support for the travel and tourism industry.

Advantages of customer service outsourcing for your travel business

Outsourcing, the method of hiring experts such as customer service specialists through third-party providers, will improve the overall efficiency of your business operations.

This process will also give your business the following advantages:

Provide quality customer service

Customer service agents in the travel industry are knowledgeable, understanding, and capable of helping their clients with what they need for their trips.

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This, in turn, gives you the chance to boost client satisfaction through their exceptional customer service.

Reach a broader market

While outsourcing allows you to allocate your resources more effectively, it also lets you reach out to a broader market segment.

Round the year,  24/7 customer support and scaling up operations during peak hours is only possible through customer support outsourcing. They can reach a broader market, have more customers, and close more deals.

Cater more customers
Cater more customers

Utilize local and international chat support agents

Your outsourcing partner will go beyond performing a business function by offering you a complete customer care solution through native and international live support services.

Their years of experience and knowledge let you focus on your core business functions while professional customer care experts perfectly serve your customers. The significant benefits that you can derive are:

Utilize local and international chat support agents
Utilize local and international chat support agents

Access to multilingual support

Irrespective of your business scale, as a player in the tour and travel industry, you will cater to international customers.

You can only meet the demands of customer diversity by offering support that is coordinated with the different cultures, languages, and time zones. Outsourcing customer service to firms that can handle multiple languages is much needed to enhance customer loyalty as a result.

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Local reps can customize itineraries according to the country of destination

Your customer support will be as good as the people performing it. Moreover, the degree of customization that you can offer in tour packages and itineraries is crucial.

The local customer service representative can come in handy here creating travel plans as per country of destination.

International affiliation and branding

Outsourced customer support services not only enrich the customer experience, but you will also reap the benefits of world-class service. You can offer a seamless customer experience across all touchpoints.

It goes a long way in taking your branding efforts to an international level. You can benchmark your organization with the best in your industry thus, offering you avenues for growth and further improvement.

International affiliation and branding
International affiliation and branding

24/7 customer support availability

Live chat support service 24/7 is all about grabbing every opportunity irrespective of your business hours. Cross-sell, upsell, or engage your customers to increase the average order value.

The customer finds it convenient to receive immediate answers to his/her queries, thereby turning a website visitor into a potential customer.

Your existing customers can also connect through chat support service and get an instant resolution of their problems.

You can offer an array of services that can delight your customers with responsiveness and accuracy. It is an augmented customer experience to win customers.

Supporting your customers with email or text messages, toll-free numbers with automated response systems, order processing and a multitude of other options can outshine your competitors.

247 customer support availability
247 customer support availability

Travel itinerary consultation

Your customers are excited about their travel plans, and you can delight them by being responsive to their changing requirements.

One of the roles of performing customer service jobs is effectively formulating an itinerary that makes their travel into a dream tour. Outsourced travel agents can discuss and offer travel packages fit for your client’s dream vacations that can drive sales further.

Adhere to compliance and regulations

Traveling beyond national boundaries requires travelers to be aware of the rules like visas, and strict compliance is necessary.

You can make them aware and send reminders to ensure their travel remains comfortable and hassle-free. Knowing that their travel agencies adhere to these compliances can enhance your brand’s reputation and ensure customers that they are taken care of.

Outsourcing live support service

Live support service offers immense benefits when compared with email or phone support. It is a necessary tool for your business.

Improved customer service, reduced costs, faster problem resolution, and addressing customer pain points are a few of the numerous benefits of live support service.  Instant access to your support and sales staff adds to your business and gets new customers.

Customer support outsourcing, in a nutshell, offers a competitive advantage for your travel and tour business while providing convenience and satisfaction to your customers.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

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