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How to grow your business through offshore e-Commerce

Despite the presence of the pandemic last year, the e-Commerce industry was able to grow significantly. A recent study by Bank of America and Forrester revealed that the e-Commerce market experienced 10 years’ growth in just three months in 2020.

Because of its highly competitive nature, it can be challenging to keep up. Offshore outsourcing can assist your e-Commerce business so you can stay one step ahead in this sector.

e-Commerce overview

Electronic commerce, or e-Commerce, is the process of selling and purchasing products and services across an internet channel. It works through an online marketplace where clients can browse and buy your brands’ offerings through their devices.

There is nearly every imaginable product or service that can be found through e-Commerce transactions. That is why e-Commerce is now treated as a substitute for physical stores that accommodate clients personally.

e-Commerce overview

Offshore outsourcing definition

Offshore outsourcing is the relocation of workload to other countries offering the same expertise at a lower cost. Today, it is common for companies to turn to offshoring for tasks that they need to accomplish in a timely and cost-effective manner.

These include customer service teams, virtual assistants, bookkeepers, graphic designers, IT consultants, among many others. 

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Delegating your e-Commerce solutions to offshore providers can offer you the following advantages:

  • Expert support. Your local team can focus on your core business while qualified experts handle your e-Commerce efforts. 
  • Access to the latest technology. e-Commerce is a fast-evolving industry. Offshore outsourcing helps you gain access to experts in managing platforms essential to your business and give advanced tech support to customers.
  • Reduce data storage and handling. Your outsourcing partner can handle and store your data securely. This helps address several areas — such as security, compliance, personnel, and data storage infrastructure — for your e-Commerce operations.

Ways to develop your business through offshoring e-Commerce services

Since the demand for e-Commerce is increasing, your brand has to keep up with the competition. However, for businesses to utilize the full benefits of outsourcing, they need to create the best strategies for their company. 

Here are the ways to develop your e-Commerce business through offshore outsourcing.

Hire experts

Outsourcing providers come with industry experts to help you complete any tasks. You can collaborate with them to create efforts and campaigns that will entice your target audience.

An e-Commerce business needs to have skilled workers who know how to reach clients, manage procurement, logistics, shipping, store platforms, and customer care. Offshore companies can offer you these services at a considerable price.

Expand your market reach

Unlike brick-and-mortar shops, e-Commerce stores are not limited to the local population. That is why it is crucial to understand your target market regardless of their location.

Outsourcing gives you access to skilled professionals who can help you reach new audiences and provide new market insights. This helps you understand the needs of your overseas consumer and add them to your offerings.

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Prioritize your core competencies

Growing your e-Commerce company by outsourcing is not just about the work done by your offshore employees, it is also about the high-value vision that you can bring to your team. 

When you recruit the outsourcing partner to handle non-core tasks, your in-house staff can prioritize your core competencies that can help in your business’ overall strategy and direction. 

a woman holding a package for their e-commerce shop
Ways to develop your business through offshoring e-Commerce services

Maintain business agility

One of the common staffing issues for businesses is the fluctuating need to hire employees depending on the season or market conditions. Outsourcing can help you maintain your business agility by allowing you to scale your team relatively quickly. 

Your company can avoid the hassle of onboarding and laying off seasonal staff altogether because offshoring allows you to maintain a constant staff in any season. 

Offer 24/7 customer support

Round-the-clock customer support is important for e-Commerce businesses as online stores do not have closing times. If you do not have employees that are on standby for assistance, you may lose clients.

Outsourcing can help you with this problem. Offshore teams can cater to customers regardless of the time zone because the majority of service providers operate 24/7 as well — allowing them to handle queries continuously while the onshore team is off duty.

Expand your business offshore with Staff Domain

Expanding your e-Commerce operations offshore can be a daunting task especially if you are not familiar with outsourcing companies. Staff Domain can help you with this. 

As an established offshore outsourcing partner, Staff Domain knows what it takes to scale up businesses in any industry. They have extensive experience in matching companies with the right team that could help your business grow and develop.

They offer services in a range of areas including content marketing, social media management, advertising, customer service, and more.

Start building your e-Commerce offshore outsourcing team now by visiting Staff Domain’s website.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.