15 Best contact center AI software for your growing business
List of contact center AI software
- RingCentral
- JustCall
- Aircall
- Enthu.AI
- CallHippo
- Avaya
- BT.com
- TalkDesk
- CloudTalk
- MirrorFly
- Hubspot
- Genesys Cloud
- Nextiva
- Bitrix24
- Dialpad
Traditional contact center software relies heavily on human agents to handle customer interactions, often leading to long wait times, inconsistent service, and higher operational costs.
In contrast, contact center AI software uses advanced automation and machine learning to augment communication, boost efficiency, and deliver faster, more personalized support.
Businesses are able to scale their customer service operations while improving satisfaction when they reduce manual workloads. As demand for smarter solutions grows, AI-powered platforms are becoming essential for modern support teams.
In this article, we’ve rounded up 15 of the best contact center AI software options to help your growing business find the right fit.
Features to look for in a winning contact center AI software
Choosing the right contact center AI software can transform how your business supports customers. The right platform helps teams respond faster, work smarter, and improve the overall customer experience.
Take note of these features to look for when evaluating AI-powered contact center solutions:
Natural Language Processing (NLP)
NLP allows the software to understand and respond to human language. This feature helps chatbots and virtual agents deliver more natural and accurate responses, making conversations smoother and more helpful.
Omnichannel support
Look for software that handles multiple communication channels (e.g., voice, chat, email, and social media) in one platform. Omnichannel support gives customers a consistent experience, no matter how they reach out.
Intelligent routing
Smart routing utilizes AI to direct inquiries to the most suitable agent based on the topic, customer history, or urgency. It significantly reduces wait times and boosts first-contact resolution.
Real-time analytics
Access to real-time performance data helps managers make quick decisions and track KPIs like response time, call volume, and customer sentiment. It also supports continuous improvement.
Integration capabilities
Invest in a platform that connects easily with your existing CRM, help desk, or internal tools. Seamless integration enables data to flow smoothly between systems, enhancing the efficiency of your support operations.
Scalability
As your business grows, your software should grow with it. Scalable AI contact center tools adapt to changing workloads without sacrificing performance or user experience.
These features help businesses deliver faster, smarter, and more reliable customer service at scale.
Top 15 contact center AI software you can choose from
Outlined below is the list of the top contact center AI software well-suited for different types of companies:
1. RingCentral
RingCentral offers cloud-based contact center AI software built for flexibility and scale. It features omnichannel support, skill-based call routing, and seamless CRM integrations.
With desktop and mobile access, it suits both SMBs and enterprise users. Admins benefit from a user-friendly interface, while pricing starts at $19.99/user/month.
Though setup can be complex, its cost-efficiency and robust features make it a strong choice for dynamic support teams.
2. JustCall
JustCall is a powerful contact center AI software tailored for customer-facing teams. It combines voice and SMS capabilities with AI-driven insights for smarter conversations.
With integrations across 100+ CRMs and business tools, it streamlines workflows and boosts agent productivity.
JustCall is best for sales, analytics, and real-time call intelligence. It starts at $19/user/month with custom plans available. It’s ideal for teams seeking deeper visibility into performance and call outcomes.
3. Aircall
Aircall delivers scalable, cloud-based contact center software perfect for SMBs and remote teams. Known for its excellent voice quality and simple interface, it offers IVR support, live call monitoring, and reliable CRM integrations.
It balances performance and cost with pricing from $30/user/month and a 7-day free trial. Aircall’s cross-device functionality and robust analytics make it ideal for growing teams needing flexibility and control.
4. Enthu.AI
Enthu.AI specializes in AI-driven call analysis for contact centers and sales teams. It transcribes 100% of voice calls and extracts key insights for agent coaching, performance tracking, and customer experience improvements.
Additionally, Enthu.AI helps businesses make data-backed decisions to optimize conversations. It’s widely used by small to mid-sized teams, appointment setters, and D2C brands focused on sales performance and training efficiency.
5. CallHippo
CallHippo is another cloud-based contact center AI software built for fast-growing businesses. It offers advanced calling features like IVR, smart routing, AI agents, and call analytics.
Its user-friendly dashboard and fast setup make it ideal for teams needing a scalable VoIP solution.
CallHippo’s pricing starts at $18/user/month. It integrates well with CRMs and helpdesk tools, making it a top pick for businesses seeking smart, easy-to-use communication software.
6. Avaya
Avaya delivers enterprise-grade contact center AI software available both on-premise and in the cloud. Trusted by 90% of Fortune 100 companies, it supports workforce management, auto-dialing, and performance analysis.
Avaya’s pricing point begins at $82/user/month, offering advanced features such as screen capture, live monitoring, and robust reporting. Users praise its intuitive interface and customer support, making it a reliable solution for large, high-volume call centers.
7. BT.com
BT.com provides flexible contact center software with both cloud-based and on-premise options. Known for its ability to support legacy systems, it has features like real-time monitoring, call routing, and workflow management.
BT.com’s call blending feature allows agents to switch between inbound and outbound calls seamlessly. This makes it a smart solution for businesses looking for adaptable infrastructure and scalable customer engagement tools.
8. TalkDesk
TalkDesk is an enterprise-grade contact center AI software built to handle large teams and high call volumes. It offers powerful voice analytics, speech recognition, and automated scoring to improve customer insights and service quality.
TalkDesk integrates easily with CRMs and starts at $75/user/month. It’s ideal for organizations seeking deep analytics, quality monitoring, and high-level customization.
9. CloudTalk
CloudTalk is a cloud-based software tailored for growing teams. It supports automatic call distribution, outbound tracking, and performance analytics. Its custom pricing starts at $25/user/month.
CloudTalk offers call queues, click-to-call functionality, CRM integration, and voicemail customization. Its real-time call monitoring and intuitive interface make it a solid choice for teams aiming to improve efficiency and customer experience.
10. MirrorFly
MirrorFly offers advanced in-app communication features, supporting real-time messaging, video calls, audio chats, and over 1,000 customizable options. This platform is designed for fast and smooth customer service, simplifying call management, routing, and recording.
Businesses can minimize response times and streamline communication across multiple channels. MirrorFly suits teams focused on delivering seamless, high-quality support experiences.
11. Hubspot
HubSpot combines top-tier CRM with a strong contact center solution tailored for sales teams. It supports click-to-call, call queues, and prioritization, while offering omnichannel capabilities for email and live chat.
HubSpot’s help desk features enhance customer support and deal management. With Professional plans starting at $800/month, it’s ideal for teams aiming to boost prospecting efficiency and drive revenue growth through integrated sales and communication tools.
12. Genesys Cloud
Genesys Cloud provides reliable contact center AI software suitable for small businesses and large teams. It supports calls, chats, emails, social media, and instant messaging with advanced voicebots and chatbots.
Its plans start at $75 per agent monthly, delivering speech analytics, IVR, and auto-dialing features. Genesys excels in workforce management, reporting, and omnichannel communications, providing scalable solutions for businesses seeking versatile customer engagement tools.
13. Nextiva
Nextiva has dependable cloud-based contact center AI software with zero outages reported in 2019 and 2020. It includes IVR, call queuing, ACD, and virtual agents to improve customer interactions.
Nextiva offers excellent call quality and easy onboarding. It suits call centers and VoIP services aiming for reliable performance and advanced phone features in a user-friendly platform.
14. Bitrix24
Bitrix24 blends CRM and contact center software, offering sales pipeline management, marketing automation, and customer support tools.
This software is compatible with Facebook, Messenger, Instagram, and more. It supports live chat, lead management, and screen sharing. Pricing starts at $24 with a free trial available.
Users appreciate its intuitive interface, collaborative workspaces, and cost-effective approach, making it ideal for teams seeking integrated communication and sales automation.
15. Dialpad
Dialpad targets SMBs and mid-market businesses with scalable contact center AI software. It offers quick user setup, a Chrome extension for click-to-call, and strong call routing capabilities.
Dialpad’s primary features are AI sales tools, chatbots, and sentiment analysis. These support sales coaching and customer support.
With customizable pricing and a 14-day free trial, it fits organizations focused on voice intelligence and efficient call management.
Essential considerations when choosing a contact center AI software
Businesses must carefully evaluate these factors to find a solution that aligns with their unique needs:
Integration capabilities
Seamless integration with existing CRM, helpdesk, and communication tools is vital. Software that connects smoothly with current systems minimizes disruptions and streamlines workflows.
Scalability
As businesses grow, their contact center needs evolve. Selecting AI software that can scale with increasing call volumes and expanding teams helps maintain consistent service quality.
User experience
A user-friendly interface simplifies adoption and daily use for agents and managers. Intuitive design reduces training time and supports efficient handling of customer interactions.
AI features and analytics
Look for advanced AI functionalities, such as speech recognition, sentiment analysis, and automated call routing. Robust analytics provide actionable insights to improve performance and customer satisfaction.
Cost and pricing model
Understanding the pricing structure, including licensing fees and additional costs, helps businesses align the software investment with their budget and expected ROI.
Customer support and reliability
Reliable customer support and system uptime contribute to smooth operations. Choose providers with strong reputations for responsiveness and technical assistance.
Select contact center AI software that boosts productivity, enhances customer engagement, and drives long-term success.
Independent
