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Becoming work-ready

COVID-19 is almost everywhere in the world. With over a few more cases being confirmed each day, businesses have transitioned into working remotely in the past few weeks and while it is ideal for the situation we are in right now, some companies are taking it as a challenge to transition and adapt.

With this, Offshore Business Processing is taking the lead in becoming work-ready despite the restrictions we are facing now. We want to share with you some of our best practices to keep our work productivity up and continue to serve our clients effectively while looking out for the wellness of our teams.

1-communicate

Communicating with employees and being in-tune with their well-being

Over the past few weeks, the COVID-19 pandemic, the restrictions, and the various information spreading can cause a lot of anxiety and fear towards our staff. This is why OBP makes sure to communicate with one another and check-up on the staffs’ well-being. With this, our team feels reassured and rather motivated to keep their focus on continuing their tasks and projects.

 

2-clear-communication

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Clear communication is key to effectivity

As we work remotely and safely in our homes, clear communication is highly important amongst the team members of OBP. It is important to give clear indications of what needs to be accomplished and what executions are essential. This is to ensure that the team continues to render quality output despite being at home.

 

3-time-management

 Proper time management leads to great results

The main challenge of working remotely is making sure that everyone is doing their tasks on time. There can be many distractions while working from home and there are possible team members who may have difficulty in adapting to this new way of working. It’s good to set schedules for each task or project so that the staff knows what needs to be delivered and when it is exactly needed. Proper time management encourages productivity which leads to great results by the team.

 

4-key-players

OBP’S key players and leaders are stepping up to the challenge

Offshore Business Processing’s team leaders are stepping up to the challenge of keeping all teams focused on their targets and specific roles. Despite the obstacles, our key players are staying optimistic so that they can keep the staff motivated with their tasks. Our company’s leaders ensure that everyone is still focused on each project or client just in the same that we would be doing that in our actual workplace. It is highly important that OBP’s key players manage projects effectively so that everyone is still moving in the same direction.

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5-being-prepared

Being prepared at all times

Preparing a disaster preparedness policy ensures clients, employees and partners that OBP is still functional and highly effective even during times that the staff would need to work remotely. Having a plan allows the company to work better as a team as it puts back the system in place. This plan helps the company to lay down different policies, tools, and ground rules as we work remotely. This is to assure our clients that despite the challenge we are facing now, OBP’s quality of service is not lackluster.

 

6-client-communication

Constant client communication is a good indication of reliability

For Offshore Business Processing, it is important to catch up with clients to see how they are doing amidst the challenges brought in by the pandemic. It allows the company to be able to check-in and see how we can help our clients even more. We may be able to help find solutions for them to be able to be as effective during this time.

Also, communicating constantly with our clients and letting them know the updates and important changes in our company allows them to feel more relieved and reassured that despite any occurrence of an unprecedented event, our team is one step ahead.

Becoming work-ready may be a challenge for some but we believe it is possible through constant communication and cooperation of each key player in the company. It is also important to become work-ready as it gives reassurance to employees that the business is still functional which will lead to motivation because they can feel that the company is giving value towards their health and well-being. This leads to a healthy company culture despite working remotely.

It’s also important to effectively manage the team and tasks during these times so that there are no disruptions or pauses which can lead to severe losses or wasted opportunities. It also gives an assurance to your clients that the business continues as usual and that despite the hurdles and challenges given by the pandemic, your company is still reliable as always.

It’s important to adapt and transition into the new ways of doing business especially during and after these challenging times. It does not only look good on the part of the company but it also shows that the business is resilient through these tough times. Is your company work-ready? We hope that these practices can help you do a quick check-up on your business and see how you can improve your productivity during this time.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.