Whether it’s free BPM software or a subscribed plan, looking for the right software can be a confusing and time-consuming process.
It takes time to differentiate between cheap versus expensive. How many features does the product have, and how many do you need? Do you need additional expertise to even use the product? And so on.
There are several free BPM software options available that are more than adequate for even enterprise solutions.
Some are even open-source, while others come in the form of free trial periods. Along with it is the intent to eventually sell you a complete or more feature-full product.
What is a BPM software?
BPM.com defines business process management as:
“A discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers, and partners within and beyond the enterprise boundaries.”
In simpler terms, BPM software is anything that lets you create, edit, and automate business processes.
This can be on a smaller scale (individual use) or it can be a scaled-up enterprise solution. It is designed to manage hundreds of business workflows and processes, automate manual tasks, and generally optimize workflows in a company.
With this in mind, it’s a business software application your company should have to boost growth and efficiency.
Utilizing (free) business process management software in the outsourcing industry
BPM software is an important part of the business process outsourcing industry. If you’re outsourcing any kind of work, you’re most likely dealing with remote teams.
Remote teams depend on highly organized and well-documented business processes to succeed. If you don’t take the proper steps to manage your remote teams, they will fail.
Remote teams depend on highly organized and well-documented processes to succeed. Thus, if you don’t take the proper steps to manage your remote teams, they will fail.
Integrating BPM software in customer service
Let’s look at an example: utilizing free BPM tools or a subscribed plan in an outsourced customer service department.
Outsourcing customer service representatives are extremely common, and any company serious about providing high-quality, reliable customer service will have some kind of system in place.
This helps educate their representatives about the proper policy and procedure for dealing with customer queries.
You need to understand how you can use a business process management platform to streamline your internal processes. This way, you can be sure you’re offering the best quality customer service possible.
You’ll also save time and money by automating your workflow processes. More so, reduce failure rate by simplifying complex workflows into a series of straightforward tasks.
Some of the problems faced by outsourcing customer service representatives include:
- Communication, which can be even more difficult if English is not the first language of the representative.
- Complexity, where your product/service is complex and requires some kind of specialized knowledge or a steep learning curve to truly grasp how things work.
- Compliance, and knowing how to deal with certain queries. Enforcing and policing your policies and procedures can be a time-consuming task in its own right.
All of these problems can be addressed through a free BPM software or a paid BPM software plan:
- Communication is simplified because key information is presented in the process document.
- Complexity is removed because the process breaks down the problem into a series of simple steps that anyone can follow, regardless of their expertise level.
- Compliance is made easy as well. You can use approvals and task assignments to make sure things are done as they should be, with automated messages and notifications to bring in team collaboration, as and when.
In principle, this allows you to assign complex procedures to virtual assistants, who will be able to work through and complete tasks way above their pay grade. That’s the power of process management.
The 10 best free BPM software
There’s a lot of BPM software available out there. Here’s a breakdown of the best BPM software that offer free features available on the market right now:
Bizagi Modeler is a free BPM software (for single users). It is used to build, optimize, and publish process diagrams.
It is one of the more diagram-focused choices on the list, leaning heavily into BPMN (Business Process Model and Notation).
It has a useful cloud-collaboration environment so processes can be stored and worked on from a central location. This will help you improve compliance and generally a user-friendly business process management tool that boosts your routine business workflows.
Bizagi Modeler is a great, affordable open-source solution for smaller teams interested in business process modeling.
You can manage your team’s business processes and SOPs from a simple, responsive interface. Create rich, dynamic checklists to streamline your workflows, and share and collaborate with your team.
Process Street has a great free BPM software option. It also has a few business tiers if you want more users and functionality (but you can already do a lot with the free trial).
Conditional logic and dynamic due dates make it easy to build complex, responsive processes for just about any application.
Rich form fields also mean you can pack as much (or as little!) information into your processes as you need.
Another perk of Process Street is the huge library of premade templates available. There are checklists for pretty much everything you could think of, from client onboarding and hotel management to ISO auditing, marketing, and improving processes.
Integrify is a BPM software solution for large enterprises looking to use business process automation to streamline processes that typically would have a high degree of human intervention.
There’s also a focus on integration, with an Open REST API.
Integrify uses process flow diagrams for business process mapping, so there’s a bit of a learning curve involved. However, it shouldn’t be a problem for anyone with a basic grasp of BPMN.
Subscriptions start at $40/month per user, but there is a limited free BPM software trial available.
For larger enterprises with a bigger budget wanting a scalable process mapping solution, this might be what you’re looking for.
FlowForma is the go-to no-code BPM software for Office 365 integration.
That is to say, FlowForma is an award-winning Office 365 app. It is a great solution for companies with established, less-flexible systems that need to be able to integrate with Office 365.
FlowForma offers a range of different process service products under the umbrella of “process automation.”
This includes FlowForma Engage (a business vetting process), FlowForma Connect (a workflow integration tool), FlowForma Simplify (reusable forms you can build out yourself), FlowForma Collaborate (a team collaboration workflow management tool), FlowForma Decision (decision-making software), and about a half dozen more.
Needless to say, FlowForma is a formidable suite of BPM tools. However, with so much on offer, split between so many products, the learning curve can be quite steep.
But if you have the time and money to invest in it, FlowForma is one of the best BPM platforms out there. Especially for large enterprises looking to boost corporate performance.
A 30-day free BPM software trial is available, after which the plan is $950 per month.
PegaSystems offers a case lifecycle management tool for building business applications.
This tool allows you to build out a process flow using their outcome-driven case framework. Each case is defined by its stages, which are intended to match the way people naturally talk about their work. For each stage, there is a separate list of tasks.
It’s kind of like processes-within-processes, and it can be quite powerful for use cases with complex, interlinked processes.
PegaSystems also has a robotic process automation (RPA) solution, for process automation, particularly simple tasks.
Pricing is tailored to the needs of each client, and they also offer a free BPM software trial. Its full BPM software functionality starts from $200 per month.
Signavio offers a complete business transformation suite. It allows you to build process models with tracking and process editing on one single platform.
With multiple BPM-related products including Signavio Process Manager, Signavio Workflow Accelerator, Signavio Process Intelligence, and Signavio Collaboration Hub, there’s a lot of potential if you’re able to pocket the $2000 per year per user price tag.
Though of course, there is a 30-day free trial available.
This is an ideal option to consider for large organizations and enterprise use cases.
Nintex is a workflow automation tool that shines for its advanced Intelligent Process Automation (IPA) solutions. Their approach is people-driven design, with an emphasis on collaboration and process improvement.
Nintex can streamline complex business processes by offering dynamic and responsive processes by using logic parameters. This BPM tool also has other integration options available.
Nintex offers a 30-day free BPM software trial and, after which, it’s $950 per month.
Agiloft, as the name may imply, is an agile enterprise software suite. It includes a BPM solution with customizable rules, task templates, and collaborative features.
The definition of “agile” takes from its original meaning, “quick, adaptable, and resourceful,” rather than referring to a particular software development methodology.
Agiloft offers a free solution for businesses that don’t require much functionality. Its paid subscription pricing starts at $45 per month per user.
Fujitsu Software Interstage is an agile BPM software that offers advanced BPMN functionality for complex enterprise-grade applications.
What makes Interstage stand out is its proprietary Automated Process Discovery technology. It aims to help users discover inefficiencies in their processes, and identify which processes to target for improvement.
There are also a bunch of process analytics solutions they provide alongside this like Business Activity Monitoring for keeping track of KPIs.
Pricing plans are not available on the website. However, there is a free BPM software trial available (upon request).
BPMApp is 500apps’ Business Process Management Software, that helps to automate repetitious tasks in order to speed up and save time in business processes. BPMApp helps you to assign personnel to the right tasks while reducing real-time mistakes, allowing you to streamline customized workflow management for your organization.
In real-time, monitor the performance of your main business operations and take relevant changes to improve your company’s efficiency. With a 14-day free trial, you can get access to all 37+ apps for $14.99 per user and get started right away.