Outsource Fiji and its role in Fiji’s outsourcing industry

What is Outsource Fiji?

Outsource Fiji is the country’s official outsourcing industry body, and it leads Fiji’s growing BPO sector.

• It is also known as the Fiji Business Process Outsourcing Council (BPOC).
• It was set up in 2017 with strong support from the Fijian government.
• It promotes Fiji as a friendly, skilled, and stable outsourcing destination.

Fiji was once known mainly for its beaches and tourist spots. However, the small island nation has since gone through a real economic change.

After the country saw how much it leaned on tourism, the Fijian government looked for another industry to rely on. That industry turned out to be outsourcing, with Outsource Fiji at its helm.

Since then, Outsource Fiji has guided the sector to a booming state. As a result, the country is now a preferred choice and one of the best countries for outsourcing.

Fiji’s outsourcing sector has a natural service culture. So the council set out to future-proof the economy with a sustainable outsourcing industry.

Outsource Fiji: How it started

Outsource Fiji is also called the Fiji Business Process Outsourcing Council (BPOC), or Fiji outsourcing. It is Fiji’s official outsourcing industry body.

The group was set up in 2017 after talks among the country’s stakeholders.

The private sector leads BPOC. Still, it enjoys strong support from the Fijian government.

In particular, the Ministry of Commerce, Trade, Tourism, and Transport backs its work. Investment Fiji and the Fiji Commerce and Employers Federation support it too.

As noted, the private sector leads the council. Its founding members are private businesses and organizations as well.

These include Centrecom, DHL, the Lyndhurst Group of Companies, Greymouse, Vodafone Fiji Limited, and Telecom Fiji Limited. BSP Life, Recoveries Corporation Pty Ltd, and ANZ Pacific Operations round out the list.

Today, Outsource Fiji is led by executive director Sagufta Janif. She was recently interviewed in an episode of the Outsource Accelerator Podcast.

Her interview also focused on Fiji’s outsourcing industry and Outsource Fiji’s role in it.

Outsource Fiji members

Active members from many BPO roles make up Outsource Fiji’s membership.

These members offer services in several areas, including:

• Voice Technology
• Call Center Operations
• Back Office Operations
• Airline Reservations
• Worldwide Freight Shipping
• Building and Infrastructure
• Government
• Insurance
• Banking and Finance
• Debt Collection
• Virtual Human Resource
• Telecommunication
• Sales and Marketing

Many of these fall under core call center services. The council’s current members, grouped by the services they provide, are as follows:

BPO Providers

• Acton (Fiji) Pte Limited
• AVI Pacific People
• CentreCom
• Greymouse
• Mindpearl
• Our Pacific Office
• Packleader Pacific
• RCL Services
• Bula Outsourcing
• TKW

Technology Partners

• Digicel Fiji
• Telecom Fiji Limited
• Vodafone

Infrastructure/Investment Facilitators

• Investment Fiji
• Lyndhurst Limited Fiji
• Munro Leys Lawyers

Offshore Operations

• ANZ Pacific Operations
• DHL Fiji
• HLB Mann Jud Fiji
• Insurance Holdings Pacific
• KPMG Fiji

Outsource Fiji on why companies should outsource to Fiji

The BPOC markets Fiji as a strong outsourcing destination. It also frames the country as a smart investment for firms that want to expand.

Fiji is also seen as a strategic spot for diversifying risks. For the same reason, some firms also look at outsourcing to Belize as an emerging option.

In short, Fiji has a lot to offer investors who consider outsourcing to Fiji.

The benefits investors can gain include:

Friendly and accent-neutral workforce

The global BPO firm Mindpearl notes that Fiji has friendly workers with no strong accent.

These are great traits for customer support and similar roles. So Fijian agents build rapport with customers easily.

Skilled and educated workers

Fiji boasts a 96% literacy rate. As a result, the country can supply an educated, professional workforce.

Outsource Fiji also partners with local schools. So graduates gain the right skills for the outsourcing industry.

High retention rates

Fiji’s young professionals see BPO work as a source of pride. They value the global opportunities the industry brings.

So they build loyalty and stay with their employers. In fact, outsourcing to Fiji can mean less than a 5% attrition rate over a company’s life in the country.

For a wider comparison, many firms also weigh Fiji against the Philippines as a top outsourcing destination.

You can also listen to Sagufta Janif on the Outsource Accelerator Podcast episode #405 here.

Overall, Outsource Fiji keeps building the sector year after year. It also works to attract new investors from around the world. As a result, the country’s outsourcing base keeps growing. So Fiji now sits firmly on the global BPO map.

Frequently asked questions about Outsource Fiji

What does Outsource Fiji do?

It leads and promotes Fiji’s outsourcing industry. It also links investors with local BPO providers. So it acts as the sector’s main body.

When was Outsource Fiji founded?

It was set up in 2017 by the country’s stakeholders. The private sector leads it. Still, the government gives strong support.

Why do companies outsource to Fiji?

Fiji offers friendly, accent-neutral, and skilled workers. It also has high retention and a strong service culture. So it suits customer support and back-office work.

What services do Fiji BPO firms offer?

They cover call center operations, back office, and finance tasks. Many also handle sales, marketing, and HR support. So the range is fairly wide.

Is Fiji a good outsourcing destination?

Yes, for many roles it works well. Low attrition and strong English are clear pluses. Still, compare it with other hubs before you decide.