• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

Home » Roles » Virtual assistant

Virtual assistant

Handling many tasks can be tough. But guess what? There’s a modern solution – virtual assistants or VAs. 

These digital helpers are here to change how you work and make your life much simpler.

What is a virtual assistant?

A virtual assistant, often called a VA, is a remote professional who provides various administrative, creative, or technical services to individuals and businesses. 

They work behind the scenes to help you manage your daily tasks effectively.

Duties of a virtual assistant

What exactly can a virtual assistant do for you? Let’s dive into the duties of a VA:

Administrative tasks

To lighten your burden, a virtual assistant can handle your inbox, appointments, calendar, data entry, documents, and travel plans. VAs are your organizational experts, ensuring nothing gets overlooked.

Creative services

VAs with creative skills can design logos, banners, and marketing materials to enhance your brand’s appeal.  They can also assist with content creation, including writing blog posts and crafting compelling ad copy.

Technical support

For those tech-savvy challenges that leave you scratching your head, VAs with technical expertise come to the rescue. 

They can assist with website maintenance, troubleshoot software issues, and even set up and manage your online presence, including your website and social media profiles.

Customer support

Providing top-notch customer service is crucial for businesses. A virtual assistant can handle customer inquiries, process orders, and ensure clients’ needs are met promptly and professionally. 

VAs are your front-line ambassadors, leaving a positive impression on your customers.

Skills and requirements needed in a virtual assistant

Not all VAs are created equal, so here are some key skills and requirements to consider when selecting the right one:

Technical proficiency

Depending on your needs, look for a VA who has in-depth knowledge in specific software, tools, or platforms relevant to your industry. 

Whether it’s expertise in Microsoft Office, graphic design software, or e-commerce platforms like Shopify, matching technical skills is necessary.

Excellent communication

Clear and effective communication is the backbone of a successful working relationship with your virtual assistant. Ensure that your VA is proficient in your preferred language and communication tools. 

Seamless communication is key in email, messaging apps, or project management platforms.

Problem-solving skills

Your virtual assistant should be a problem-solving wizard. Resourcefulness is a valuable trait in a VA.

VAs should be able to tackle challenges independently and find solutions to unexpected issues that may arise during their tasks. 

Time management

Time is money, and you want a VA to manage it effectively. Virtual assistants should be skilled in prioritizing tasks, meeting deadlines, and ensuring that your projects stay on track.


The business landscape can change rapidly, so your VA must be adaptable. Your remote staff should be open to learning new skills, technologies, and processes to stay relevant and meet your evolving needs.

Where to hire a virtual assistant

You can hire a virtual assistant from various sources and platforms, both online and offline. Here are some popular options:

1. Freelance websites

Businesses can find seasoned virtual assistants on various freelance platforms such as:

  • Upwork. It is one of the largest freelancing platforms where you can find virtual assistants with various skills and expertise.
  • Fiverr. This is another popular platform where freelancers offer services, including virtual assistance.

2. Online job boards

Websites like the following have job listings where you can find virtual assistant job postings:

  • Indeed
  • foundit
  • LinkedIn

You can also post your job requirements and wait for interested candidates to reach out.

3. Social media and networking

Facebook, and Twitter are great platforms for finding virtual assistants. You can search for profiles or groups related to virtual assistants and post your job there.

4. Referrals

Ask colleagues, friends, or business associates if they can recommend a virtual assistant. Personal referrals can often lead to trustworthy and skilled assistants.5. Outsourcing companies

Consider outsourcing companies that offer virtual assistant services. They often have established teams with diverse skills.

Salary comparison

According to Salary Expert, the average annual salary of a virtual assistant in the Philippines is $4,492.13, whereas in the US is $38,562.

The table below shows the salary comparison according to experience. 


On-site vs. Remote setup for a virtual assistant

As you venture into the world of virtual assistants, one important decision you’ll need to make is whether to have your VA work at your physical location or remotely from their workspace. 

Both options have their merits, and the choice largely depends on your specific needs, preferences, and the nature of the tasks you’ll be delegating. 

Virtual assistant job description template 

This virtual assistant job description template is a comprehensive guide for recruiters looking to hire a skilled virtual assistant.

It outlines the key responsibilities, qualifications, and application process, clearly showing the role’s requirements and expectations within the organization.

Feel free to customize this template to match your company’s needs and preferences.

You can adapt and customize these questions as needed to suit your recruitment processes and expectations.

Get Inside Outsourcing

An insider's view on why remote and offshore staffing is radically changing the future of work.

Order now

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image