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Jamie McBrien – Outsourcing as a Solution for a Management Consultant

Ep 088 Jamie McBrien

Derek is joined by James McBrien, an Australian national who founded OptiBPO. In this episode, Derek will explore Jamie’s past and his thoughts on outsourcing and the evolution into his optiBPO.

Summary

  • Jamie has been a management consultant his whole career starting with Pricewaterhouse but ended up late in the shared services and outsourcing practice.
  • The intention of optiBPO was to build more productized offering where they provide the onshore support to create the offshore success.
  • Jamie shares that he has been on the space for a good 20 years.  He’s been consulting for not much longer than 20 years.
  • Capability has moved upmarket which means that the transfer of knowledge is far easier and it provided access to that middle market
  • Jamie thinks that there’s still a lot of people that need to be convinced that it’s a good idea to outsource.
  • Organizations realising that to survive, you need things in a cost sustainable way and for a lot of business the idea of holding on to some of the traditional values and ideas is probably is not going to end up in the right place.
  • He talks about adding new and enhanced services. They have a range of clients to build new revenue lines that they just couldn’t justify building here by using an outsourced team.
  • They have a service where they build standard operating procedures through a combination of tools and capture techniques that then gets built in the Philippines.

Key Points

  • The technology was improving and capability and the more we thought about it we just thought the Philippines is the place to focus on.
  • Now, technologies improved, that’s cheap, that’s easy, to provide access to the cloud to most applications, those barriers have been removed.
  • A lot of the apprehension now is coming down to concern about the risk of getting things right.  
  • We are definitely not a maturity so, big opportunity on the other side for a lot of businesses.
  • One of the nice things about outsourcing is that you can pile up ideas, start small gain confidence and build success if use outsource again

Resources

Transcript

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Listen to more podcast episodes here:

  1. Chad Davis – Achieving a Healthy Lifestyle and Sticking with it
  2. Tom Graham – How an Englishman Saw Genius in the Philippines’ Poor
  3. Stephane Morel – Living in the Philippines for over 9 years

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.