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Mike O’Hagan – How Mike Utilised his Outsourced Workers in the Philippines

Ep 084 Mike O_Hagan

In this podcast, Derek is joined by Mike O’Hagan once again, owner of MiniMovers, a moving company.  In the discussion, Mike will talk about his growth and outsourcing through his business and specific strategies and very openly talked about where his business was when he took the decision to come over to the Philippines.

Summary

  • Mike shares his primary business and what he learned over the years about outsourcing in terms of MiniMovers and how it expanded.
  • The journey that got an initial win because Mike came over to the Philippines.
  • Mike states that they wanted to hire people that can think and they had to go and teach them how to be movers-removalist in another country so that they could sell the product and that was a big challenge that they’ve overcome.

Key Points

  • The industry evolves originally with structured processes and overseas workers doing very low-end jobs where they don’t have to think and just follow the process.
  • A few years ago it’s a big push to do home-based workers and if you look quietly most of it disappeared and the reason it disappeared was that they found out that larger groups of home-based workers had lesser output compared to in-house employees.
  • There are 1.2 million Filipinos currently working in the Philippines for western businesses out of that 1.2 million, 75% of them are working for American companies.

Reference

  • outsourceaccelerator.com/84

Transcript

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Listen to more podcast episodes here:

  1. Frederic Joye – Operating an Outsourcing Centre in the Philippines
  2. Manuel Pistner of Flash Hub – Successfully managing virtual teams
  3. Fred Tshidimba – Staff extension outsourcing with Eastvantage

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.