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Sharon Melamed – Matchmaking in Outsourcing

Ep 113 Sharon Melamed

In this episode, Derek is joined by Sharon Melamed, an outsourcing expert who has worked in the outsourcing industry for more than 20 years.  She runs a company called Matchboard which is effectively a matchmaking service of outsourcing.

Summary

  • Sharon has been in the outsourcing industry for more than 20 years and has lived and worked in Australia, US, Japan, Europe, and Israel.
  • She graduated from University with a degree in Foreign Languages.  
  • She started her career as a Japanese speaking call center agent.
  • Sharon shared her early days in managing sales processes such as telesales and telesupport.
  • The major hurdle for small businesses is the fear of the unknown according to Sharon.
  • Sharon also shares some advice for SME on considering outsourcing.

Key Points

  • Matchboard is a matching platform where a company can tell it needs for outsourcing, and a matching algorithm will find a short list of perfect match outsources to help with that particular business need.
  • The entity created by the Philippines has been great at evolving the concept of outsourcing.
  • Growth is an opportunity.

Resources

Transcript

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Listen to more podcast episodes here:

  1. Paul Magiatis – Barely Scratching the Surface of the Future of Outsourcing
  2. Sharon Melamed – Start Small and Grow: Outsourcing for Small Businesses
  3. Neville Samuels – Technology as a Powerful Tool for Outsourcing

 

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.