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Text messaging freeware

Definition

What is text messaging freeware?

Text messaging freeware assists organizations in the creation and management of subscriber lists, the distribution of bulk text campaigns, and the automation of client engagement.

It can be used to offer discount codes to existing and new customers in order to promote sales. It also allows you to send notifications and reminders to your consumers about service renewals. 

Users are able to schedule messages to be delivered on a specific date and set up an automated response to know if the receiver has seen the messages.

Furthermore, text messaging freeware aids in informing consumers about service requests in order to give a great customer experience. Internally, it allows businesses to communicate updates on the work process inside the organization.

What is text messaging freeware
What is text messaging freeware?

How does text messaging freeware work?

You may use text messaging freeware to import numbers from customer relationship management (CRM) or other databases, filter recipients based on demographics, and choose recipients based on the message you want to deliver.

It also collects information on the number of people who have viewed your messages. Text messaging freeware is an excellent option for soliciting feedback from existing customers and distributing surveys to new ones.

What are the features to look for in text messaging freeware?

Here are some features to look for in text messaging freeware:

Seamless bulk messaging

A good text messaging freeware should have a user-friendly interface where you can easily send text messages in bulk, whether you’re on a computer or mobile device.

Sending bulk messages should be a simple and quick task wherever you go with the help of this software.

Permission-based messaging

Various policies have been established in countries to assist companies and consumers. To comply with these regulations, your text messaging freeware must make it simple for recipients to subscribe and unsubscribe.

Auto-reply

The text messaging freeware should allow you to send auto-replies to client complaints or inquiries. This will reassure them of a prompt answer and help you provide a better customer experience.

Text message scheduling

Text messaging freeware should allow you to quickly schedule text messages so that you can control repeated messages and deliver your message to your consumers at the appropriate moment.

Device compatibility

The text messaging freeware you use should be adaptable with any platform or device. It should allow users to utilize it on the go while keeping your SMS marketing campaign operating smoothly.

Segmenting contacts

One message cannot cover all bases, so before sending a text message, consider the customer’s journey, as well as other characteristics such as age, gender, and geography. 

You should be able to segment contacts and deliver automated messages using the text messaging freeware you choose.

Importing a list of subscribers

The freeware should be able to integrate smoothly with tools like CRM system and Excel, allowing you to import your existing subscriber list. This saves the time and effort required for manual data entry.

High-end security system

Your subscribers, as well as their information, are very essential to your business. The text messaging freeware you use should have advanced security measures to prevent your sensitive data from being exploited.

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