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Teammate

Definition

What is a Teammate?

A teammate, or agent, in the call center industry, is a customer service representative who interacts with the customers on behalf of the organization. They answer queries, resolve customer issues, handle complaints, walk customers through basic troubleshooting, and provide information about products and services.

A CSR teammate works under the management and supervision of a team leader, who is in charge of handling their team members, resolving interpersonal conflicts, providing additional necessary training and coachings, and reporting their team’s progress.

Call center teammates

In the Philippines, a call center agent/teammate can earn somewhere between $500 to $600 per month. In a typical call center environment, they are expected to work at least eight hours a day, for five days a week.

Every day, teammates must interact with a huge number of clients – some of whom may be aggressive or confrontational with challenging concerns. 

Being a teammate is a role that needs strong people skills, problem-solving abilities, and attention to detail. It’s a quality that most employers would agree is essential in many corporate environments and job roles. 

Further, how you deal with consumers can show the outcome of your business, and these teammates are on the front lines, providing a crucial component of the overall customer experience.

Call center teammates

Team player qualities and characteristics

Individuals with various common soft skills are excellent teammates. Soft skills are more difficult to master than technical abilities, but they may be improved with time and effort.

Here are some characteristics you can work on to improve:

Understand your role in the company

As a teammate, you are aware of your responsibilities and aim to fulfill them to the best of your abilities. Even if you provide assistance or solutions to other team members, you should not the limits of your role and respect others.

Accept group collaboration

Working in a group assumes you’ll encounter various viewpoints and ideas. Even if you consider your concept is the greatest, you should listen to all other suggestions before implementing your own.

If your work is rejected, you can seek out alternatives and stay courteous, this makes you an amazing teammate.

Hold yourself responsible for your actions

Take full responsibility for your mistakes as a colleague and seek solutions. As a teammate, you should recognize the influence of your actions that can affect the group.

You shall learn from your mistakes and get greater respect from your team if you’ll be responsible for your actions.

Be flexible and learn more

You should willingly accept any responsibilities that your manager assigns to you. Your role’s flexibility gives an opportunity to learn more as an individual and as part of the team.

Have a positive attitude

Maintaining a positive attitude at challenging times allows the rest of your team to work through the situation without becoming discouraged. Your good attitude as a teammate will improve the mood of the group.

Commit to the team

As a teammate, you should be totally committed to the company. If you can demonstrate to others that you believe in the group, the process, and the goals of the company, you will be an exceptional teammate. This kind of optimism may boost morale and productivity dramatically.

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