What is a Teammate?
A teammate, or agent, in the call center industry, is a customer service representative who interacts with the customers on behalf of the organization. They answer queries, resolve customer issues, handle complaints, walk customers through basic troubleshooting, and provide information about products and services.
A CSR teammate works under the management and supervision of a team leader, who is in charge of handling their team members, resolving interpersonal conflicts, providing additional necessary training and coachings, and reporting their team’s progress.
Call center teammates
In the Philippines, a call center agent/teammate can earn somewhere between $500 to $600 per month. In a typical call center environment, they are expected to work at least eight hours a day, for five days a week.
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