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Operations management


What is operations management?

Operations management is the application of organizational processes to improve operational efficiency.

Operations management needs to convert materials and labor to goods and services to maximize the profit of an organization.

Determining the size of manufacturing project management methods and implementing the structure of information technology networks are some of the various strategic issues handled by the operations management.

What is operations management?

Responsibilities in operations management

Managing operations involve overseeing the operations of a company to maintain the efficient execution of a project.

Here are the responsibilities in operations management to perform various strategic functions. 

Product design

Product design involves creating a product to sell to potential consumers. It includes coming up with new ideas or expanding on existing ideas in a process that will lead to new products. 

The responsibility of an operations manager is to ensure that the items offered to customers are both functional and current market trends. 

Consumers are more concerned with the product’s quality than its quantity. To ensure that businesses meet the needs of the consumer, they should create systems.


Forecasting involves generating predictions about what will happen in the future based on previous information and data.

For the company’s products, consumer demand is one of the events that the operations manager must forecast.

To determine future trends in consumption, managers rely on past and present data on the uptake of the company’s products. It helps the company know the volume of the market demand.

Supply chain management

Supply chain management involves overseeing the whole manufacturing process, from raw materials to final goods. 

From product manufacturing through shipping, distribution, and delivery is under the management’s control.

A well-managed supply chain will result in a more effective manufacturing process, lower overhead costs, and timely customer product delivery.

Delivery management

The operation manager is responsible for delivery management and guarantees that the product is provided to the consumer on time.

They must follow up with customers to guarantee that the products provided are exactly what they bought and satisfy their functional requirements.

If a client expresses disappointment with the product, the operations manager gets the feedback and passes it to the appropriate departments.

Responsibilities in operations management

The value of operations management

In the organization’s study, the importance and value of operations management in achieving business objectives are characterized as follows.

Production efficiency

Production is the company’s primary area of cost reduction. Companies may prevent high costs by correctly calculating costs and ensuring their product’s manufacturing efficiency.

Customer satisfaction

Companies must meet their consumers’ demands and supply them with the product choices they seek. Customer satisfaction is also accomplished through the proper implementation of operation management.

Effective utilization of resources

Operations management ensures the effective usage of resources. Strong operations management carefully manages every sector of the invested resources in the manufacturing and operation process.

Inventory management

Inventory management is ensured by operations management. Companies use the total quality management (TQM) inventory approach to save costs and guarantee that goods are produced efficiently and sold on time.

Product quality improvement 

Companies should be careful about the quality and maintenance of their product. They improve their product quality to make them preferable to the customers, which is operation management’s primary concern.

Strong operation

Operation management planning can help to improve the employee’s expertise. Operation management supports the development of a strong employee base and the provision of a competent workforce to compete in the global market.

Improvement of  working conditions

Work activities are critical for people to be motivated to work, which is provided through operations management. 

Operations management is responsible for workplace safety and comfort. Employee performance is likely to improve when additional amenities are added.

Supply chain management

Operations management maintains a positive relationship with suppliers to secure long-term raw material supply and a long-term partnerships.

With the help of operations management, relationships with intermediaries and suppliers can improve.

Scheduling management

Operations management creates a daily work schedule for the company to guarantee long-term performance. All corporate tasks are pre-scheduled, and scheduling helps managers in keeping the organization’s operations in order.

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