Day-of-week routing

Definition

What is day-of-week routing?

Day-of-week routing is a VoIP solution that allows for greater flexibility in an organization’s operations. 

For example, it will route incoming phone calls to other phone numbers or voicemail based on the period of day or day of the week. 

Day-of-week routing directs calls to the lines of agents working a shift at the time of transfer. In addition, it supports the management of scheduled downtime and holidays so that agents are available at all times.

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What is day-of-week routing?

Importance of day-of-week (TOD)

Day-of-week routing allows a corporation to serve its customers even after hours or holidays if no one can assist them. 

TOD Routing gives you power routed calls. It handles your incoming call traffic efficiently and ensures that no customer calls go unanswered.

TOD Routing contributes to the company’s caller satisfaction goals. It ensures continuous coverage of all telephone lines.

Adjusting the time that the route activates is possible thanks to pre-configurable limitations. Even unplanned incidents, such as server outages or employee shortages, can be handled.

 

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