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Home » Glossary » Contact Center Association of Singapore

Contact Center Association of Singapore

Definition

What is CCAS? 

The Contact Center Association of Singapore (CCAS) is a non-profit organization that has been enhancing the value of contact centers in Singapore and the region since 1998.

CCAS is a one-stop resource for all matters concerning contact centers and customer service excellence in Singapore. Its focus includes technologies, operational excellence, user experience (UX), and customer experience (CX).

The association believes that outstanding customer service is the foundation of every successful business. 

CCAS is dedicated to nurturing a community of contact center professionals who are committed to delivering exceptional customer experiences. It accomplishes this through education, networking, knowledge sharing, and collaboration.

What is CCAS 
What is CCAS ?

The CCAS mission and vision

The Contact Center Association of Singapore’s mission is to progress and promote the awareness and professionalism of the contact center industry in the country. It prioritizes networking, education, and research. 

Its vision is to utilize thought leadership, education, and research to expand the delivery of enterprise-wide CX in the industry.

What does CCAS offer?

For the past 25 years, the Contact Centre Association of Singapore has been a cornerstone for the contact center industry.

The group organizes a diverse array of industry seminars, round-tables, panel discussions, cutting-edge showcases, social events, and networking opportunities. 

Its annual events highlight its commitment to excellence and innovation. Some of its notable events include the prestigious CCAS International Contact Centre Awards and the Regional Contact Centre Symposium.

Networking opportunities

The Contact Center Association of Singapore allows you to become part of its dynamic community of contact center professionals. CCAS regularly hosts events, webinars, and conferences where you can network with peers, share insights, and learn from industry leaders. 

These gatherings are designed to foster connections and facilitate the exchange of ideas and experiences.

Industry insights

Stay informed about the latest trends, technologies, and best practices in the contact center industry with the organization’s comprehensive resources. 

Its blog, newsletters, and whitepapers offer valuable insights and updates that can help you excel in your customer service role. By staying up-to-date, you can ensure your strategies and operations remain cutting-edge.

Training and workshops

Advance your skills and expand your knowledge through the group’s extensive training programs and workshops. Partnering with leading training providers, CCAS offers educational resources for both newcomers and seasoned professionals. 

Its comprehensive programs are designed to keep you competitive and well-informed, providing the tools you need to succeed in the ever-evolving contact center landscape.

Industry advocacy

CCAS is dedicated to advocating for the contact center industry at both local and national levels. It represents the industry’s interests, addressing regulatory issues and promoting the critical role of contact centers in the Singaporean economy. 

CCAS’s advocacy efforts aim to ensure a favorable environment for the growth and success of contact centers.

Memberships

Joining CCAS opens the door to a wealth of resources, knowledge, and networking opportunities. The group offers various membership tiers tailored to meet the needs of individual professionals, contact center teams, and organizations. 

As a member, you’ll be part of the CCAS mission to elevate the standards of customer service in Singapore. Explore its membership offerings and join it in shaping the future of the contact center industry.

By becoming a member of CCAS, you gain access to exclusive benefits and the chance to contribute to the advancement of the contact center profession. 

Together, you can drive innovation, improve customer experiences, and set new industry benchmarks for excellence.

What does CCAS offer
What does CCAS offer

The future of CCAS and the contact center industry

As the contact center industry continues to evolve, CCAS remains committed to supporting its members in navigating the challenges and opportunities that lie ahead. 

The association’s focus on professional development, advocacy, and innovation will be crucial in driving the industry forward.

By staying true to its mission and vision, CCAS is poised to play a leading role in shaping the future of the contact center industry in Singapore and beyond.

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