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Home » Glossary » Business Process Enabling South Africa (BPESA)

Business Process Enabling South Africa (BPESA)


What is Business Process Enabling South Africa

Business Process Enabling South Africa (BPESA) aims to promote and develop the South African BPO (Business Process Outsourcing) sector.

Established in 2002, it serves as a national trade association and networking body for the BPO business, including contact centers, and a national trade association.

BPESA’s mission is to create jobs. It does this by boosting international awareness of the industry’s potential and therefore attracts additional investment.

The organization aims to create an enabling environment for investments to flourish and expand by improving the skills base. 

BPESA also establishes links with national and regional governments to guarantee the implementation of pro-growth policies.

Business Process Enabling South Africa (BPESA)  has played a key role in aiding the growth of the South African BPO industry.

The trade association promotes skill development, exchanging best practices, and connecting members to other corporate networks and organizations that drive and impact the sector’s digital transformation.

What is Business Process Enabling South Africa

Mission and purpose of Business Process Enabling South Africa

BPESA is a non-profit organization in South Africa. It acts as the industry body and trade association for Global Business Services in South Africa, focusing on international and local markets.

Its mission is to create a trading environment in South Africa’s Global Business Services Sector. 

A long-term supply of future-ready workplace skills, an innovative culture, and a commitment to continual improvement throughout the supply chain support the association.

BPESA aims to promote its country to the rest of the world as a desirable location for companies to offshore their business operations, resulting in more local job creation, particularly for unemployed youth.

Also, gathering all industry players to provide a continuous source of suitably skilled employees, allows the sector to stay competitive and develop.

What Business Process Enabling South Africa do

Business Process Enabling South Africa promotes domestic and foreign investment into the global business services sector in South Africa. 

BPESA provides market information and research stakeholders. They also work with their partners to stimulate economic growth, new job creation, and skills development.

They also develop, manage, and coordinate strategic skill programs to up-skill, re-skill, and future-skill their workforce management.

BPESA mobilizes and engages its members and partners in industrial activities to generate demand, develop a sustainable supply of skills, and contribute to its growth and transformation.

They link between industry members and local, provincial, and national governments, campaigning for policy alignment and other government assistance programs for the sector’s development.

Mission and purpose of Business Process Enabling South Africa

How South African businesses can benefit from BPESA membership

BPESA’s membership services are designed to help each member improve their business performance.

Also, to assist them in accomplishing their objectives while allowing South Africa to transform society and the economy to achieve its economic development, youth employment, and skills development objectives.

BPO Industry growth in South Africa

The South African Business Process Outsourcing (BPO) industry is a significant gross domestic product (GDP) contributor and employment creator in South Africa. 

The South African BPO sector contributes ZAR50 million to its national annual GDP and employs approximately 215 000 people in their country as per the association.

The total cost of wireless and fixed-line rates, on the other hand, is a barrier to the BPO industry’s growth in South Africa.

Along with this, factors like government support, labor pool availability, language capability, cultural compatibility, and legal structure all play a part in determining total destination advantage.

Much more has to be done to make South Africa globally competitive, albeit it’s performing relatively well within its Europe, Middle East, and Africa (EMEA) peer group.

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