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Our Mission is to help Main Street businesses win. We know that customers are demanding. And we know that customers are already choosing messaging. So we believe it needs to be super easy for businesses to communicate with their customers.



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Tasso Roumeliotis, Founder & CEO

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About Numa: Review and comparison

Numa is a unique AI-based phone answering and Business Process Outsourcing (BPO) service provider located in Oakland, California. The company has been providing innovative automated customer service solutions to the Oakland area since 2016. 

Numa offers businesses individualized BPO services, putting owners and staff in control of AI-based communications. As a frontline startup that’s steering never-before-seen customer contact solutions in landline to text capabilities, Numa has reportedly raised over $12 million in funding since 2016. The company currently holds 2-10 employees.

Numa Outsourcing

Numa strives to help small- to medium-size businesses make more connections with their customer base, meet client demands, provide a positive customer service experience, and increase traffic and revenue through specialized BPO services.

Numa’s BPO services and pricings

Numa is a forward-thinking outsourcing provider that offers AI and telecom services to small- and medium-sized entities. This includes:

  • Call greeting
  • Organized routing
  • After-hours answering
  • Customizable responses
  • Text and call notifications
  • Real-time updates to staff
  • Customizable staff accessibility
  • Business landline texting
  • Customizable website widget and chat integration
  • Back office messaging system
  • The automated translation of over 100 languages
  • Escalation policy management
  • Staff training services
  • Regulation compliance tools

The firm prides itself in offering its BPO services to a wide variety of industries, including restaurants, retail, automotive services, financial services, property management, and gyms and fitness, to name a few.

Numa’s pricing

Numa offers a free trial period, after which a flat monthly fee starting at $49.99 is applied. Pricing is explained when you contact the firm via their website

How Numa outshines its competition

They offer creative solutions to make it easy for businesses to communicate with customers in the following ways:

  • Prioritizing a positive customer service experience
  • Making sure companies never miss another phone call
  • Offering ease of access to clientele through voice or text options
  • Giving companies the upper hand with customizable responses and real-time updates

Numa is recognized by numerous industry publications as an innovator in their field of call answering and has positive growth potential.

Key executives

Tasso Roumeliotis (CEO)

Tasso Roumeliotis has been the Chief Executive Officer since 2017. Roumeliotis is also recognized as a founder of the company. Before this, he was the founder of Location Labs in Emeryville, California, and acted as its CEO for over 15 years.

Joel Grossman (President)

Joel Grossman has been the company’s President since 2017. He is also recognized as a founding member of the company. Before that, Grossman had been the president of Location labs for ten years.

Andy Ruff (CPO)

Andy Ruff is recognized as the Chief of Product and Technology. Ruff is recognized as a founding member.

Numa reviews and comparisons

According to Capterra, the firm has an overall rating of 5 stars, based on 11 reviews. The highest ratings are for Numa’s customer service team. Clients also loved the learning AI, real-time updates, and contactless service capabilities. After that, Numa held 4.6 stars for features and ease of use. Customers also stated the higher price is a con.

Compared to similar established businesses like Zendesk, it’s easy to see that Numa is a young company with a bright future. The draw of the firm is their creative solutions for customer contact, including instant notifications and messaging that works with your website and messaging preferences. While features are limited, prices are higher, and their services need to be fine-tuned, these things will evolve as the company grows and establishes itself.

Numa’s contact information

Numa’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 165,172.


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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