Outsourcing in lead generation & telesales

What is lead generation?

Many business owners are hesitant to outsource because they think that it would be too intruding to their organization or that it might bring unnecessary expenses. The truth is, in today’s online world, you can enjoy reliable support without having to hire someone to stay in your office or treat them as a regular employee with all the perks and benefits. That is the beauty of outsourcing. You hire someone to do the job for you, and your relationship can stay online.

Outsource or do it in-house?

Meanwhile, some of the drawbacks of keeping lead generation and sales processes in-house are the uncertainty of reaching your goals in this area of your business. When you leave these functions to your existing employees, you take the risk of things being accomplished slowly or not getting done at all. There are so many reasons for your employees to do things inefficiently, such as they want to concentrate more on their core competencies, they are not experts when it comes to sales and lead generation, they are out on vacation leave or holiday, or just plain laziness.

Outsourcing lead generation and sales

Outsourcing guarantees you results because you pay for what you want to achieve. Because you hired a BPO firm, this third-party service provider is obligated to produce results. Not only will they gain a long-term relationship with you but also because you have a contract with them.

To help you better understand the benefits of outsourcing the lead generation and sales functions of your company, here are some more reasons why you should do so. Outsourcing will save you manpower and training costs that you would have otherwise spent by keeping things in-house. Imagine having to hire a new lead generation and sales team? If they become regular employees, then you will also have to shoulder the burden of extra taxes, additional employee bonuses, and added office space and equipment. Outsourcing negates all these costs because a BPO company already has the equipment and infrastructure plus skilled and trained workers to do the work for you.

As aforementioned, the right third-party service provider is already highly skilled and trained to accomplish the task. Hiring a trusted BPO firm with a proven track record enables your business to have expert guidance from people who already know how to succeed. It would be daunting for your existing staff to utilize a new sales tool or software for the first time without training. However, through outsourcing, your sales team would not only have the opportunity to focus on its primary work tasks, but they could also gradually learn the latest trends and technologies from your service provider for future reference. Outsourcing your lead generation and sales activity will allow your in-house staff to concentrate more on closing deals and developing long-term relationships with existing customers. With lead generation already out of their workload, your own sales team can now focus on market research and client satisfaction. Moreover, your marketing team will also benefit as they can focus more on building a stronger brand presence in your niche instead of helping out in getting leads.