• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

Home » Articles » Virtual office: Everything you need to know

Virtual office: Everything you need to know

Since remote work has become the norm, businesses have been figuring out workplace strategies that enable them to have a unique blend of working.

The COVID-19 pandemic made business owners realize they need to consider other options for out-of-office work.

With this, having a virtual office space is a great choice for both business owners and employees. The increasing popularity of virtual office locations translates that it is one of the ideal business solutions for modern working.

In this article, we’ll guide you through the concept of a virtual office location and how it works. We’ll also discuss the elements of using one and the key benefits of a virtual office space that can help businesses succeed.

Virtual office: Everything you need to know

What is a virtual office? 

The virtual office concept came from Ralph Gregory when he founded “The Virtual Office, Inc.”  in 1994. It is a broad term that describes a service that allows businesses to operate remotely. It provides business owners with commercial property without a dedicated physical office space.

A virtual office offers a professional business mailing address, receptionist services, or even access to conference rooms – all perks for businesses to maintain their image in the market without the expense of renting a physical, private office space.

Get 3 free quotes 2,300+ BPO SUPPLIERS

How a virtual office space works

Along with the popularity of web-based IT services or computing technologies, a virtual office can function as a unit using advanced technology for communication.

The software, applications, and video conferencing tools are available for employees to:

  • Work on a project
  • Provide services to customers
  • Keep in touch with each other

This flexibility allows small businesses or start-ups to establish teams in strategic and high-profile locations while enjoying cost efficiency.

Elements of a virtual office 

With the advent of wireless technology and the internet, some businesses choose to operate and prepare to perform their daily tasks without needing a physical office.

Below are some of the few elements of a virtual office that are worth considering for business.

Registered business address 

Virtual offices offer a recognized virtual business address within a reputable area code that is used in mailing, mail forwarding, marketing, and other official purposes related to business.

This dedicated business address is crucial for a virtual office as it impacts the legitimacy, credibility, and trust of the clients.

Get the complete toolkit, free

Remote receptionist services 

Similar to a professional private office, virtual offices have receptionists who manage phone calls, arrange appointments, and receive mail and packages.

Receptionists may help the company’s professional business image to be less virtual for customers. Thus, it helps legitimize a particular business.

Virtual assistants, like those hired through DOXA, can fulfill a similar role.

Call handling services

A virtual office has a dedicated business number with a local area code. This phone number is essential for a cloud-based phone system to answer and forward calls, extensions, and others.

These phone lines will help customers not be hesitant when calling the firm’s number, which will boost the company’s credibility.

Digital mail service 

Part of the virtual office package is having a digital mail handling services for collecting, scanning, disposing, and forwarding an email, and it can send to someone electronically.

Conference room 

Virtual offices with a conference room come off professionally for business and are used for professional meetings. These facilities are reserved in advance by employees for meetings or events.


Some virtual offices have a physical workspace just like in a physical office. This workspace has meeting rooms, private offices, and pieces of office equipment which can be a great asset for company events.

How can a virtual office benefit your business? 

From cost efficiency to employee productivity, a virtual office significantly offers a few advantages for business.

Here is a breakdown of some of the benefits of a virtual office:

Low cost 

One of the reasons why companies tend to set up virtual offices is because it offers more cost-effectiveness than a physical office. This allows businesses to focus more on the most important investment.

A virtual office is a great solution to lower business costs such as office equipment, expenses for maintenance and utilities, and other associated costs of a traditional office.

How can a virtual office benefit your business?


In a virtual office setup, businesses can run their operations wherever and whenever the employee wants.

All they need is an internet connection for communication and collaboration tools in order to establish a remote business in a virtual office completely.

Front-desk support 

A virtual office offers front-desk support for businesses to focus on the core business.

Mundane and time-consuming tasks such as handling phone calls or managing posts are backed up through virtual office solutions.

Image and legitimacy 

Office space and contact details are big factors in establishing an image for small businesses and startups.

A virtual office offers businesses a professional image and legitimacy to stay on track in the market as it attracts and creates a positive impression on clients.

Better productivity

Some statistics reveal that remote work increases employee productivity. For instance, a Stanford study found that remote work increases productivity among 16,000 employees by 13% over the course of nine months.

Working from home can help employees significantly save money on the commute. Ultimately, it gives them a work-life balance that empowers them to do their job better.

Set up a virtual office today 

In order to adapt to today’s evolving technological landscape, many businesses opt for a virtual office solution. It offers a lot of benefits, which is why many company owners opt to set up their own virtual space.

On top of that, virtual offices allow internal and external communication and business processes to be performed without needing a physical office. This is an excellent solution for making businesses run easier.

Take a step forward in your business, and consider the benefits of a virtual office mentioned above.

Get Inside Outsourcing

An insider's view on why remote and offshore staffing is radically changing the future of work.

Order now

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image