• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

Home » Articles » What does a property management virtual assistant do?

What does a property management virtual assistant do?

What does a property management virtual assistant do

In today’s fast-paced environment, property management companies face numerous challenges in managing their day-to-day operations. Tons of tenant requests, maintenance schedules, rent applications, and other aspects make up their tasks.

Bad property management is a costly – and disorganized – reason why most management companies fail. Most firms can’t afford to fail in terms of real estate investment.

Property management virtual assistants have emerged as a potential solution to these challenges.

What is a property management virtual assistant?

A property management virtual assistant is a specialized VA providing administrative and operational support to property managers.

Property managers handle multiple types of property, the most common ones being residential and commercial units. A property management virtual assistant’s main task is to assist them in handling operations efficiently and effectively so they can focus on higher-level tasks. 

They are trained in functions essential to managing a property on a property manager’s behalf. This includes tenant communication, rent collection, lease management, and property maintenance.

Get 3 free quotes 2,300+ BPO SUPPLIERS
What is a property management virtual assistant?

What does a property management virtual assistant do?

A property management VA handles various functions, such as the following:

Processing work orders and requests

It is natural for property managers to handle eviction notices, move-in and move-out documents, and maintenance requests daily. With this, paperwork is a crucial part of maintaining order in the properties they handle.

A property management VA is responsible for creating and receiving these papers. They can be tasked to create the necessary documents for evicting, providing maintenance, or helping tenants get cleared in and out of the units.

Setting appointments

Apart from doing paperwork, property management virtual assistants also set appointments for potential tenants, buyers, and contractors.

They usually set appointments and schedules for pest control, repairs, and utility maintenance and inform tenants about them. At the same time, they make sure the property manager’s appointments and arrangements are set beforehand.

Screening tenant applications

Tenant screening is usually practiced in most developed countries, where the property manager screens potential tenants for a unit. It is one way to find the right tenants for a property to maintain its peace and order with other tenants.

The property management VA can do this on behalf of the property manager. They can conduct initial verification of their identity and credit standing and filter those that qualify to the management standards.

Get the complete toolkit, free

Managing property listings

Property management VAs are responsible for creating and managing listings for a specific property. They know how to navigate listing websites and social media platforms to look for tenants for vacant units and arrange everything as possible.

At the same time, they market these listings according to their target markets in a particular location.

Qualifications of a property management virtual assistant

A property management VA should possess specialized knowledge, skills, and experience in line with their role to become effective at work.


At a minimum, a property management VA should possess a Bachelor’s degree in business, sales, office administration, and other related fields.

Being a VA in property management does not usually require higher education, including a Master’s degree. However, applicants looking to advance their careers in the real estate industry usually get them.


Certifications are usually needed for property managers but not for property management virtual assistants. However, getting certified in its related fields is a huge plus for this role.

Qualifications of a property management virtual assistant
Qualifications of a property management virtual assistant

They can take some certifications to their advantage, including the following:

Certified apartment manager (CAM)

A CAM is needed for managers overseeing residential buildings with multiple units. Depending on the location, an applicant usually needs hours of education requirements and three exams to get certified.

Certified residential manager (CRM)

A CRM, meanwhile, is required for property managers overseeing multiple units in residential buildings. Being one of the highest levels of training, a CRM certification prepares them to handle all types of property management roles.

Certified property manager specialist (CPS)

A CPS usually starts with CRM and gets certified with additional education. It requires continuing education according to certification requirements indicated in a particular location.


A property management VA usually possesses the following skills for their work.

  • Time management skills. With the volume of work they have, property management VAs should have excellent time management skills to accomplish their daily tasks.
  • Knowledge of property management software. They should know how to navigate property management software to make their work easier.
  • Communication skills. Like in other VA roles, property management VAs should have excellent communication skills to reach out to tenants, applicants, and their clients.

Work experience

Lastly, a property management VA should at least have a few years of experience in the real estate or property management scene. This is because they need a basic understanding of its workarounds to better assist the property manager.

Reasons to hire a property management virtual assistant

Property management can be a daunting task, especially for managers handling multiple properties in different locations. It takes time to consolidate each tenant’s units, buildings, and statuses.

Hiring a property management virtual assistant eases this burden and gradually makes the process smoother in the long run.

Aside from this, here are the reasons to hire a property management VA today:

Quicker response to tenants and applicants

With their hectic workloads, property managers tend to miss out on tenant inquiries, maintenance requests, and tenant applications. 

Property management VAs can handle this, making it easier to manage conversations and paperwork.

Streamline workflows

Property managers working alone can be a recipe for disaster with unconsolidated processes and workflows. Having a VA helps them delegate their tasks and optimize their processes.

Advertise effectively

Through a property management VA, listings and properties are advertised better across multiple channels and platforms.

Get Inside Outsourcing

An insider's view on why remote and offshore staffing is radically changing the future of work.

Order now

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image