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Outsourcing In Numbers: 18,075 full-time jobs worth $542m

Outsourcing Performance Report

2021 Performance review

While 2021 was a hard year for most industries, the outsourcing industry demonstrated a lot of operational resilience and has seen a lot of client-interest and growth.

In 2021, the Outsource Accelerator platform generated 2,069,719 page views (up 117%), and 6,505 inbound inquiries. The platform generated 2,104 phone consultations, and 4,603 quotation requests.  The quotation requests generated role requests for 18,075 jobs worth an estimated $542,250,000* in value.

We expect the strong trend towards remote and outsourcing services to continue into 2022, and will reflect in web traffic and inquiries.

Below are some charts tracking the performance.

*Conservative client value calculation: take the lowest end of their role request numbers, multiply by conservative top-line revenue of $1,250/role/month, multiplied by 24 months (conservative team lifetime value & duration)

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2021 Number of staff required – per month & cumulative

Inquiry action – phone call, quotation or PDF download

Staff role requirements on inquiry
(keyword cloud only)

2021 Inquiry value (from quotation request) – per month & cumulative

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Channel analysis – paid versus organic inbound traffic

Target country inquiry analysis
(source of inquiry)

Collectively the inbound quotations requested 18,075 staff to begin.

December 2021 performance

December was a slower month of inquiries.  This is typical of the season, as businesses look to wrap up their work for the year. The OA platform generated 1,116 inbound inquiries in December, down 4.8% on November.

The inquiries came from 40 different countries, representing 28 different sectors.  There were 715 outsourcing quotation requests (down 5.8%) representing an estimated 1,748* full-time staff with an estimated outsourcing value of $52,440,000*. See all statistics in the Source Partner dashboard.

*Conservative client value calculation: take the lowest end of their role request numbers, multiply by conservative top-line revenue of $1,250/role/month, multiplied by 24 months (conservative team lifetime value & duration)

Website traffic continues to drop slightly – as we head into the festive season – but we are confident of a significant rebound at the start of next year. The site generated 53,368 unique visitors (down 1%), and 170,109 page views for December.

Notable inquiries

Outsourcing inquiry insights – Dec.

The Source Partner dashboard provides live analysis and deep-dive insight into the traffic and inquiries coming through. Some insights from this month:

Number of roles initially required

Clients typically start with a smaller requirement and then grow the team once they settle the team

Size of clients’ company

The inbound inquiries come from companies of all sizes – from startups to multi-national enterprise

Location of clients’ company

The client inquiries come from across the globe – typically from the high-cost English-speaking nations

Clients’ company sector

The client companies cover almost every sector possible, and the roles they seek are also very varied

Plans for 2022

Outsource Accelerator will be launching a number of significant programs in early 2022.

  • BPO directory V2.0 – 50 data points on 3,500 BPOs globally
  • Client dashboard – first e-commerce-esque shopping experience for outsourcing
  • Source Partner dashboard – unrivalled growth engine for BPOs
  • Live studio –  world’s first digital-first BPO studio
  • Major events – 2x major events for 2022

Every month, OA continues to produce 200-400 new articles to educate and inform the business community about outsourcing. We are about to launch the OA incubator and live studio for ‘interactive outsourcing’. The BPO directory, client dashboard and Source Partner dashboards will all soon be launched.

We continue to work hard to promote the benefits of offshore staffing to the world.

How was your 2021?

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.