• 3,000 firms
  • Independent
  • Trusted
Save up to 70% on staff

Home » Articles » Organizational performance 101

Organizational performance 101

A business can spend hours and thousands of dollars working with consultants to create a bulletproof organization, but the journey does not stop there. It requires constant work and monitoring to ensure that your company stays competitive in an ever-changing market.

To start, you need to understand what organizational performance means.

This article will cover organizational performance basics, its various types, and performance indicators.

Defining organizational performance

Organizational performance refers to an organization’s performance in relation to its business objectives.

This includes internal and external comparisons, such as yearly organization performance in comparison to its competitors in the industry or on a larger scale.

Checking business performance is essential to any business playbook. When incorporated into your process, it can allow you to consistently stay on track with your objectives and help your business adapt to challenges you may encounter. 

Get 3 free quotes 2,300+ BPO SUPPLIERS
Defining organizational performance

Types of organizational performance

Organizational performance can be divided into three subcategories. It covers different aspects of doing business, such as marketing and finance.

Here are three of the most common organizational performance types. 

Financial performance

The financial performance of a company shows how profitable it is. It involves revenues, assets, liabilities, and stakeholders.

These measures are taken over time to identify trends and help decipher the underlying core performance that drives company success.

Market performance

Market performance is an important measure of success for a product or company and indicates how well it performs in the marketplace.  

It shows how well a solution meets the demands of users and how satisfied customers are with what they have purchased. This is where companies can tell if their solutions and campaigns have helped them grow market share.

Operational performance

Operational performance refers to the process of measuring a firm’s performance against standard or prescribed indicators of effectiveness, efficiency, and environmental responsibility, such as cycle time, productivity, waste reduction, and regulatory compliance.

Get the complete toolkit, free

 It must be tracked and analyzed continuously to guide day-to-day activities so that processes remain efficient, effective, and environmentally sound.

Three Ps of organizational performance 

People, processes, and products are the three pillars of organizational performance.


Manpower is one of the greatest assets of a business. Your employees execute your company’s strategy and processes—without their effort in everything from customer service to new product development, you wouldn’t have any results to speak of. 

Ensuring that people in your company are happy is an important part of having a fully functioning organization.


Processes are the procedures that guide how work gets done within an organization—they can either be formal (like a checklist) or informal (like best practices). 

The more reliable and consistent they are across departments helps ensure that all employees have access to the information they need to do their jobs well.


Your product line should be practical, purposeful, and profitable. 

Having a strong product line opens the door to other new business opportunities. This can lead to increased revenue, brand recognition, and customer loyalty.

Key performance indicators in measuring organizational performance

Monitoring and analyzing an organization’s effectiveness is essential in ensuring a company continuously evolves. Varied KPIs for your organization enable a more holistic view of how well an organization is doing.


Productivity KPIs measure the efficiency and effectiveness of your business processes. They show how well you are meeting your goals, what is working, and what could be improved. 

By tracking productivity regularly, you gain insight into how changes in your business may affect productivity and plan ahead to meet major challenges. 

Assessing productivity may include counting how many projects were accomplished, products created, and other factors specific to a company’s offers.

Strong corporate culture 

Strong cultures emerge when employees believe they are working toward a shared vision and values. Cultures should be defined and communicated clearly, and be dynamic and evolving.

An effective organization cultivates a positive culture that can improve how your teams function and communicate. This also has a lasting effect on your company’s success. It can help companies by fostering a strong service culture and strengthening their brand image. 

Employee retention

The employee experience is essential to aligning your company’s culture with employee needs. It can encompass anything from communications to policy, benefits, and tools.

A company’s employee retention rates can help indicate how attuned they are to their employees’ needs for culture and development. It can help demonstrate a healthy organization and drive morale across the company.

Key performance indicators in measuring organizational performance

Getting started in measuring your organizational performance

Organizational performance is one of the most critical aspects of business, requiring research and analysis before any changes can be made.

To improve your organization’s performance, begin by gathering information about its current state. This will help you determine where improvements are needed and what action plan would be most effective for your company.

A practical action plan should include both people and processes and account for technology. Finally, ensure that everyone involved with the process understands their role and how they contribute to achieving success.

Get Inside Outsourcing

An insider's view on why remote and offshore staffing is radically changing the future of work.

Order now

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

Learn more
Banner Image
Get 3 Free Quotes Verified Outsourcing Suppliers
3,000 firms.Just 2 minutes to complete.
Learn more

Connect with over 3,000 outsourcing services providers.

Banner Image

Transform your business with skilled offshore talent.

  • 3,000 firms
  • Simple
  • Transparent
Banner Image