OUTspoken: Bright ideas from outsourcing leaders. This article is re-posted with the permission of Ana Warren González. Ana is a freelance content writer and proud Filipina. Learn more about Ana and her business, AWG Copy, here.
Ok, I’ve calmed down.
I don’t think I’ll ever calm down completely from the racism and microaggressions I experience every day.
But it is NOT OKAY.
Especially not in the eCommerce world where I work…
There are so many digital nomads and laptop warriors that have lowered the proverbial boundaries between countries.
Who’ve found success and acceptance from behind the anonymity of a computer screen.
Why is there still room for any racism?
The internet is full of color!
Today, a customer was annoyed that the only time she could speak to me was late at night her time.
I told her that the time zones were a challenge because I was based in Manila.
Instead of asking for a compromise or a reschedule, she replied…
😮 “I hope I’m not being scammed!” 😮
🤬 EX F*CKING CUSE ME? 🤬
I sincerely hope I misunderstood her.
I sincerely hope she’s just a shitty communicator, and that our eventual face to face will clear the air.
But I couldn’t stop myself.
I replied snappily, “I assure you, I am not a Filipino scam artist.”
But you know what, it’s not just her.
It’s the guy a few months ago that demanded a refund because “I don’t want to speak to a Filipino.”
It’s clients who lowball prices because “hey, it’s not like you live in a 1st world country – your standard of living isn’t as high.”
It’s people who say, “Oh hey you earn pretty well – FOR A FILIPINO.” Why? Does my race automatically dictate my salary range? Funny, I thought my experience and knowledge did that, not my passport, the lottery of where I was born, or where I happen to plant my ass at this particular point in time.
In my spare time, I mentor Filipino copywriters.
They ask me all the time how to level the playing field.
It’s a valid question.
An African American reached out to me online and asked where he might find a Filipino copywriter. The rate he gave was so abysmally low, I was actually embarrassed for him. He asked me, “how much do your writers charge, then?” I gave him the ballpark, and he replied, “I could hire an American for that price.” I shot back that I knew how much American copywriters charge, and my rate is still 50% of what an America-based writer would charge.
Why do I mention that he’s African American?
Because his name – at least from his social media account – was ethnic.
Beautiful, in fact.
He could have ostensibly been an immigrant himself, but here he is, lowballing other minorities as well.
I’m speaking out.
I speak out against all would-be clients who say they want native English speaker copywriters – when my copywriters are the creme de la creme – and, yes, fluent in English.
(At the very least they know the difference between your and you’re, which is more than what I can say for many Westerners I encounter.)
I speak out against all narrow-minded people that judge capability from skin color, last name, or eye shape.
I speak out against all unfair practices in and out of the work place as they pertain to any type of discrimination – sex, nationality, sexual orientation, etc.
Am I racist? Am I bigoted? Am I prejudiced?
But here’s what I do, when I find myself being prejudiced…
I CHECK MYSELF.
We all have a piece of this world. It don’t belong to nobody, it belongs to all of us.
👉“It is from numberless diverse acts of
courage and belief that human history is
shaped. Each time a man stands up for
an ideal, or acts to improve the lot of
others, or strikes out against injustice,
he sends forth a tiny ripple of hope, and
crossing each other from a million
different centers of energy and daring,
those ripples build a current that can
sweep down the mightiest walls of
oppression and resistance.”
Robert F. Kennedy 👈