The ‘Default Global’ Mandate

Global is the new black

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Global is the new black

Andreessen Horowitz, the preeminent Silicon Valley VC, recently made the case for companies having a “default global” mindset from day one, in terms of systems, operations, and reach.

In the good ol’ days, this would require massive investment, ensuring that only the big boys could play on the global stage. The old ‘Multinational Corporation’ moniker was the reserve of the elite enterprise.

But going global is no longer just for multinationals.

With advancements in technology, platforms, and behaviors, even micro startups can be global players.

Born global

The reason for going global early is self-evident.  

Why limit your potential client base to a mere city, state, or country, when the whole world is now within reach? There are 8 billion consumers, and 195 countries – all of which have thriving economies and burgeoning B2B and B2C demand.

So how to build a global empire?

It’s no longer just about what products you ship or what services you can provide.

The focus is on three key elements – talent, customers, and systems.

Born global

Talent beyond your own backyard

Remote work is no longer a trend. It’s a way of life.

With globalization, companies have access to the largest pool of talent imaginable.

More than ever, it is not only feasible but economically viable to create and manage a team from across the globe.

This is the era of the borderless empire. Roles are no longer bound by geography.

Regardless of their size, organizations can seize the very best candidates from virtually anywhere on the planet, with around-the-clock productivity and access to diverse skills/ideas leaving customers better served than ever before.

Universal customer reach

There was a time before, when your customer base was shackled to your geographical location.

But those times have changed.

Developed countries are rapidly moving from product-based economies to service-based economies, many of which are digital – think Facebook, Netflix, JPMorgan, Microsoft, and Zoom. 

B2B and B2C customers are becoming increasingly homogenized. 

Consumers and businesses feed from the same sources of news, entertainment, and information, aligning in terms of their preferences and behaviors. 

And services are distributed much more easily than physical products – they are essentially borderless by nature. 

This is evident by the globalized cloud based platforms (Salesforce), social media channels (TikTok), app stores (Android), and forums (Reddit) …all available to anyone, anywhere, at any time.

Universal customer reach
Universal customer reach

Services without borders

Infrastructure no longer means towering buildings, concrete  highways, and brutalist power stations.

Supporting this global shift, companies’ needs are met without leaving home.

Need a worldwide storefront? Shopify.

Easy payments? Stripe.

Complex transfers? Wise and Airwallex.

The turnkey conduits used by companies to grow and expand beyond their physical borders are unprecedented.

Brave new world

Today, a teen can safely connect with a Chinese manufacturer, set up a Shopify store, build a TikTok audience, drive Instagram sales, and manage shipping all from home. 

Their business is default global. What’s holding you back?

The question for your business

How are you going to unlock the global goldmine?

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.