Recent surveys and studies have proven the business’ use and consumer acceptance of chatbots. According to a 2019 survey, 70 per cent of consumers in Australia, the UK and France have used a chatbot to interact with a brand for the past year, while 50 per cent of consumers from Germany and the United States have done so.
Half of the respondents said they’d prefer a bot over a human agent to tell them their account balance or modify their personal details. Further, out of the 307 organizations surveyed, 64 per cent are planning to increase their artificial intelligence (AI) investment in 2020.
What are chatbots?
A chatbot is an AI software application that is designed to interact with humans. It simulates human conversations naturally through websites, messaging apps, and other applicable methods of communication. It can also understand and interpret human capabilities and is able to process user requests.
A chatbot is primarily utilized as a part of a business’ customer service provider. It streamlines the interaction between people and services.
Why do you need a chatbot?
Chatbots are useful not only for providing quality customer service. Think of it as a salesperson as well. While chatbots are mainly used to answer frequently asked questions, they could also be used to drive sales if used the right way.
These AI platforms can also help your customer service agents with certain repetitive tasks. Not only will they have a lighter workload, but they could also shift their focus to their other more important responsibilities.
What are the top ten best chatbots of 2020?
The chatbot industry may still be relatively new, but it cannot be denied that it will play a more significant part in customer service in the future. An emerging sector like this provides a lot of different options, but we have rounded up the ten best chatbots of 2020.
Aibo is a chatbot to cater to your personal and business needs, but in a different way from the other chatbots in this list. It is a non-profit AI chatbot with the purpose of teaching you the basics of MBA in less than a day via Facebook messenger.
It also includes interactive quizzes, MBA fundamentals, and content verified by MIT OCW, Investopedia, and Harvard Business Review.
Bold360 is an AI software that promises to “improve your customer experience, increase conversions and stand out from your competition” through the power of a conversational messaging app.
This chatbot is patented with its own natural language processing technology and provides personalized customer service for its agents and customers.
3. Flow XO
Flow XO is an easy-to-use and interactive chatbot that claims to be “the only bot platform with 100+ integrated modules and services. You can utilize Flow XO in a variety of ways that could help your brand, like using it to direct customers to the most appropriate point of contact, or just as simple as a website greeter.
Flow XO’s bots can be integrated into services like Google Sheets, Twitter, and more.
Hyro is a conversational or voice- and text-based AI created for enterprises in different industries, like healthcare, travel, and retails.
In March 2020, Hyro garnered media attention with its free COVID-19 Assistance program. This is a coronavirus-focused version of its virtual assistant that can be embedded on websites and apps. The program aims to answer questions about the disease and help determine whether the user should see the doctor to get tested.
ManyChat features a drag-and-drop bot-builder visual that helps businesses set up a Facebook Messenger bot in about two minutes. This AI chatbot can also be integrated by anyone, as there will be no coding involved. You don’t need to be an expert to do it.
The platform also offers Free and Pro versions. It gives you the option to try it first to see if it works for your business. While the world of AI may seem overwhelming especially for beginners, ManyChat’s selling point is its simplicity, ease of use, and functionality.
MobileMonkey offers the OmniChatⓇ, a ‘revolutionary’ patent-pending chat messaging technology. This chatbot provides a multi-platform chatbot builder, unified chat inbox for all customer communications, and instant communication.
MobileMonkey also allows you to manage lead gen activities like list building and drip campaigns. Of course, it also lets users automate customer service.
Pandorabots’ solution is one of the oldest and largest chatbot hosting services, and provides a wide range of services to meet your business’ demands. It offers turnkey integrations for popular messaging platforms such as Messenger, Line, Viber, Telegram, and Twitter.
Trusted by clients from National Geographic, Coca-Cola, and Glamour Magazine, SmartLoop is a chatbot platform that enables you to generate and nurture high-quality leads. In addition, this platform helps you analyze how users are interacting with your bot so you could identify loopholes.
Tars’ chatbot-based Conversational Landing Page helps marketers increase their pay-per-click (PPC) and paid ad conversion rate. It also provides more than 800 templates for different industries that are straightforward and easy to customize.
Lastly, Vergic Engagement Technology’s bots enable human agents to supervise, improve and intercept AI/BOT conversations. At the same time, this also allows customer support cases to transfer from AI to human agents or vice versa.
Technology is something that you don’t want to get left behind, especially when dealing with modern consumers. People are now spending more time on their phones, browsing social media sites, and messaging apps. This is the perfect way to market your products and services, as well as provide customer service.
Chatbots are innovative marketing tools that when used smartly, provide a whole lot of opportunities and leads for your business.