20 best AI live chat software for your business
List of the best AI live chat software
- ChatGPT
- Perplexity AI
- Jasper
- YouChat
- ChatSpot
- HuggingChat
- The New Bing
- Bard
- Lyro
- Kommunicate
- Intercom
- Chatbot Integrations
- Claude
- Drift
- LivePerson
- watsonx Assistant
- Infobip
- Chatsonic
- Salesforce Einstein
- Appy Pie
AI live chat is quickly becoming a valuable tool for businesses to enhance customer service offerings.
Tidio reported that small businesses, in particular, widely use chatbots. It also found that three in four companies say that chatbots helped them achieve their business goals.
In this article, we’ll break down the top 20 AI live chat solutions businesses can invest in.
What is AI live chat?
AI live chat refers to chatbot technology that uses artificial intelligence and machine learning algorithms to deliver automated, personalized customer support.
AI live chat tools use natural language processing (NLP) to understand customer queries, enabling chatbots to respond appropriately in real-time.
Chatbots can be trained to understand complex language and syntax, letting them deliver tailored responses to each customer.
Furthermore, AI live chat can be integrated with other tools like CRMs, marketing automation software, and ERP systems. It helps improve service delivery by automating many routine tasks and data entry.
Benefits of AI live chat
AI live chat offers a multitude of advantages for both businesses and customers, such as:
24/7 availability
AI chatbots are always “on.” This means your customers can get assistance at any time, even when your team is not available. No more restricted office hours or time zone limitations.
Quick response times
Chatbots provide rapid responses. Customers don’t have to wait in long phone queues or for email replies. They get immediate answers, enhancing their overall experience.
Cost-effective
AI live chat solutions are cost-effective. They excel in efficiently managing a large number of inquiries all at once. Therefore, they help reduce the need for a large customer support team.
Personalization
AI live chat is capable of personalization. Chatbots can remember user preferences and provide tailored recommendations, making customers feel valued.
Data insights
AI chatbots gather and evaluate information from customer interactions. This data can be used to understand customer behavior, preferences, and pain points. As a result, businesses can improve their offerings.
20 best AI live chat software in 2024
Here are 20 of the leading AI live chat software for companies:
1. ChatGPT
ChatGPT is a versatile AI chatbot powered by OpenAI’s advanced language model. It excels at generating human-like text responses and can be used for a wide range of applications — from customer support to content creation.
Key features:
- Customizable and trainable chatbot for specific business needs
- Maintains context during conversations for coherent interactions
- Uses NLP for understanding and responding
2. Perplexity AI
Perplexity AI is an AI live chat tool known for its exceptional natural language understanding. It interprets user queries with remarkable accuracy, providing relevant and context-aware responses.
Key features:
- Adapts and learns in real-time, improving response accuracy
- Uses deep learning techniques for enhanced performance
- Provides user analytics for insights and performance improvement
3. Jasper
Jasper is an AI chatbot that boasts human-like responses. It is mainly used to generate ideas, revise content, or even entertain you.
It gets information from an expansive knowledge base on niche and advanced topics to provide unique insights.
Key features:
- Integrates with other platforms like CRM systems for seamless support
- Utilizes historical data for more accurate responses
- Supports multiple languages for global customer engagement
4. YouChat
YouChat is a user-friendly AI chatbot tailored for social interactions. It engages in casual, human-like conversations and is ideal for maintaining chat-based conversations on various social platforms.
It also allows users to find summarized answers to inquiries without browsing several websites.
Key features:
- Offers personalized recommendations based on user preferences
- Collaborates with other chatbots for an integrated experience
- Uses natural language understanding to comprehend and respond effectively
5. ChatSpot
ChatSpot is an AI live chat tool that specializes in sentiment analysis. It can gauge user sentiments and tailor responses accordingly. This makes it valuable for customer service teams focused on empathy and understanding.
Key features:
- Specializes in e-commerce support with real-time recommendations
- Integrates with product information and inventory systems
- Provides prompt customer support and guidance through purchases
6. HuggingChat
HuggingChat is renowned for its ability to create emotionally intelligent responses. It engages users with empathetic and supportive dialogue.
It’s a suitable AI live chat software for mental health support and counseling applications.
Key features:
- Detects negative sentiment and responds with empathy
- Leverages NLP for interactive conversations
- Offers customization options to align with specific business needs
7. The New Bing
The New Bing is a chatbot powered by Microsoft’s search engine. It excels at providing detailed, fact-based responses to a wide range of user queries. This tool’s capabilities make it an excellent knowledge resource.
Key features:
- Integrates with Bing search for accurate information retrieval
- Personalizes responses to address specific user needs
- Communicates seamlessly across multiple channels for convenience
8. Bard
Bard is a chatbot developed by Google that is known for its multilingual capabilities. It can effortlessly switch between languages during conversations, making it a great choice for global businesses.
Key features:
- Integrates with Google products for streamlined communication
- Utilizes NLP and AI for accurate responses
- Provides real-time support and assistance to customers
9. Lyro
Lyro is an AI live chat tool integrated with Tidio, offering seamless website chat solutions. It enhances website engagement by providing instant responses and guiding visitors through the site.
Key features:
- Uses multilingual support to engage with global customers
- Specializes in e-commerce with real-time recommendations
- Maintains contextual understanding for meaningful interactions
10. Kommunicate
Kommunicate is a versatile chatbot platform that simplifies integration with various messaging channels. Simply put, it lets businesses manage customer interactions from multiple platforms in one unified interface.
Key features:
- Integrates with multiple communication channels for omnichannel support
- Offers AI-powered customer service for personalized assistance
- Incorporates with existing systems for efficient data flow
11. Intercom
Intercom is a comprehensive customer engagement platform with AI chat capabilities. It combines chatbots with human support, facilitating personalized customer experiences at scale.
Key features:
- Segments users based on various criteria for personalized responses
- Provides contextual and personalized communication to visitors and customers
- Enables proactive outreach through targeted messages
12. Chatbot Integrations
Chatbot Integrations is part of the popular automation platform, Zapier. It lets businesses automate tasks, trigger actions, and integrate AI chat with other apps and services.
Key features:
- Automates workflows through integration with Zapier’s platform
- Integrates with various applications for streamlined tasks
- Offers customization options and scalability for business needs
13. Claude
Claude is an AI live chat tool tailored for sales and lead generation. It can engage website visitors, qualify leads, and schedule appointments.
Claude is primarily used for assisting sales teams in their efforts to convert prospects.
Key features:
- Understands and responds to complex queries accurately
- Provides real-time support for website visitors and customers
- Engages in conversational interactions for a natural experience
14. Drift
Drift is a conversational marketing platform with AI chat features. It focuses on connecting businesses with potential customers in real time. It does so by using chatbots to engage, qualify, and route leads to the right teams.
Key features:
- Uses conversational marketing techniques to engage visitors
- Delivers personalized messaging based on user behavior
- Offers automation capabilities for streamlined processes
15. LivePerson
LivePerson is a prominent customer engagement platform that combines AI chat with live chat solutions.
It’s designed to provide real-time, personalized customer support, making it an essential tool for customer service departments.
Key features:
- Integrates with multiple communication channels like voice and text
- Provides proactive support based on user behavior and needs
- Offers cross-platform analytics for insights and improved support strategies
16. watsonx Assistant
watsonx Assistant is IBM’s AI-powered chatbot platform. It is known for its advanced natural language understanding and integration capabilities.
It’s a top choice for businesses looking to create highly customized chatbot solutions.
Key features:
- Leverages AI and NLP for intelligent conversations
- Offers customization and personalization options for tailored experiences
- Supports omnichannel engagement for seamless interactions
17. Infobip
Infobip is a comprehensive communication platform offering an AI live chat service. It excels in multichannel messaging.
Infobip allows businesses to engage with customers through various channels while using chatbots for efficient communication.
Key features:
- Provides chatbot solutions for various industries and use cases
- Offers advanced conversational AI capabilities for context-aware responses
- Integrates with multiple communication channels for omnichannel support
18. Chatsonic
Chatsonic is an AI chat tool that emphasizes quick response times. It’s designed for businesses seeking rapid, real-time interactions with customers and leads.
It’s an excellent AI live chat solution for sales and support teams.
Key features:
- Delivers AI chatbot solutions for customer support and engagement
- Uses natural language understanding for accurate and relevant responses
- Offers real-time support and personalized experiences
19. Salesforce Einstein
Salesforce Einstein is an AI integration within the Salesforce ecosystem. It enhances customer relationship management with AI-driven insights and chat capabilities.
Its chat tool allows businesses to deliver personalized customer experiences.
Key features:
- Integrates with Salesforce CRM for seamless customer engagement
- Harnesses AI and machine learning capabilities for predictive insights
- Provides personalized recommendations and proactive support
20. Appy Pie
Appy Pie is a user-friendly platform for creating chatbots with no coding required. It allows small businesses and startups to deploy chatbots quickly and efficiently.
Key features:
- Offers a no-code platform for building AI-powered chatbots
- Provides customization and branding options to align with business needs
- Supports integration with various communication channels for wider reach
What to look for in AI live chat
When considering an AI live chat solution, it’s crucial to assess certain key aspects:
Integration options
The ideal AI live chat tool should integrate well with other systems. This allows seamless data transfer between systems and improves business efficiency.
Customization options
Businesses should ensure that chatbots are tailored to their specific needs, industry, and brand.
A chatbot’s customization options should provide an intuitive and user-friendly interface. This should be modified without seeking assistance from tech developers.
Customer support
AI live chat providers should offer reliable and immediate customer support as and when needed.
Users should ask about the availability and location of support, response time for inquiries and general information about the level of customer support offered post-installation.
Security
Chatbot solutions should be secure and compliant with industry standards like GDPR and HIPAA. Vendors should provide assurances of safety in the handling of customer and user data.
Analytics and reporting capabilities
AI live chat solutions should provide insights and analytics such as real-time dashboards and post-chat analyses.
These help firms interpret user behavior, customer responsiveness, satisfaction rates, and insights to be used as KPIs.
Modernize business interactions with AI live chat
AI live chat is more than just a technological advancement — it’s a shift in how businesses connect with their customers.
By providing instant assistance, personalization, and data insights, it’s transforming the way we do business.
AI-powered tools and solutions are rapidly becoming necessary in today’s customer-centric business environment. Enterprises that embrace and use them properly will reap the benefits and won’t get left behind as the digital age progresses.
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