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Community manager job description

Job description template: Community manager

Company overview

[Company Name] is a leading [briefly describe the company’s industry and its mission]. Our mission is to [describe the company’s mission or purpose]. 

We recognize the pivotal role of a community in achieving our goals and are dedicated to nurturing a strong and engaged community around our products/services.

About the role

Position: Community manager

Location: [City, State]

Type: [Full-Time/Part-Time/Contract]

Reports to: [Supervisor/Manager/Team Lead]

Key responsibilities

The key responsibilities of the community manager will include the following: 

Community engagement

As the community manager, you will serve as the primary point of contact for community members across multiple platforms, including social media, forums, and online communities. 

You must actively engage with community members by promptly responding to inquiries, addressing concerns, and fostering discussions. 

Additionally, you will be responsible for developing and implementing strategies aimed at enhancing community participation.

Content creation and curation

You will generate relevant, high-quality content aimed at engaging the community. Additionally, the community manager curates user-generated content, showcasing it across various channels to amplify voices and encourage engagement. 

Close collaboration with the marketing and content teams is essential to ensure that the messaging resonates with the overall brand. 

Community advocacy

You will play a role in advocating for the community within our organization. This involves ensuring that the needs, feedback, and suggestions of members are heard and addressed effectively. 

You’ll be responsible for gathering insights and feedback to inform various aspects of our operations, including:

  • Product development 
  • Marketing campaigns 
  • Business strategies 

Additionally, you will work to identify and cultivate relationships with key community influencers and advocates. Their support will help strengthen our brand’s message and extend its reach. 

Event planning and management

As community manager, you will be responsible for organizing and overseeing a diverse range of community events, both in virtual and physical settings. 

These include webinars, conferences, and product launches aimed at fostering engagement and knowledge sharing. You will handle all aspects of event logistics and collaborate closely with external partners and sponsors to optimize the value and reach of these events. 

Moderation and conflict resolution

The community manager must take charge of developing and enforcing community guidelines and policies to ensure a safe, respectful, and inclusive environment. 

This involves actively monitoring community discussions and activities to identify any potential issues or conflicts. 

Additionally, you must facilitate conflict resolution and mediation among community members. 

Qualifications and skills

The community manager must have the following qualifications and skills: 

  • Proven experience in community management or a similar role, preferably in a tech, gaming, or online community setting
  • Outstanding interpersonal and communication abilities, with the capacity to interact and establish a connection with a variety of audiences
  • Strong writing and content creation abilities, with the capability to craft compelling and engaging content for different platforms
  • Proficiency in social media management tools and platforms, as well as community management software
  • Ability to multitask effectively and manage multiple projects simultaneously in a fast-paced environment
  • Experience in event planning and execution is highly desirable
  • Familiarity with analytics tools to track and measure community engagement, sentiment, and other relevant metrics.

Educational requirements

A Bachelor’s degree in Communications, Marketing, Business, or a related field is preferred, but relevant work experience will also be considered.

Working conditions

This is a full-time position with flexible working hours. While remote work options are available, occasional evening or weekend work may be required to accommodate community events or time zone differences.

How to apply

Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications for the position to [insert email address or application portal].

Benefits of joining [Company Name]

Here are the benefits of joining our company as a community manager:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development through training and mentorship programs
  • Collaborative and inclusive work environment that values diversity and creativity
  • Opportunity to make a meaningful impact by shaping the community around our products/services and contributing to the company’s success

Application deadline

The deadline for applications is [insert date]. Since we will be examining applications on a rolling basis, we encourage early submissions.

Community manager interview questions

The interview process will be critical in helping you determine which of your candidates fits your requirements. You may use this set of interview questions to help you ascertain whether someone aligns with your ideal for the community manager role. 

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