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Home » Glossary » International Association of Outsourcing Professionals (IAOP)

International Association of Outsourcing Professionals (IAOP)


What is the International Association of Outsourcing Professionals (IAOP)?

The International Association of Outsourcing Professionals (IAOP) aims to unite outsourcing clients, providers, and consultants to enhance the effectiveness of outsourcing as a management tool in its sector.

IAOP was founded in 2005 with the concept that there should be an organization that not only represents those who engage in outsourcing but also defines outsourcing as a profession in itself.

The International Association of Outsourcing Professionals (IAOP) now has an international leadership structure.

What is the International Association of Outsourcing Professionals (IAOP)

What can the International Association of Outsourcing Professionals (IAOP) do?

IAOP can bring together diverse, productive, and passionate groups of individuals and organizations, and provide the tools, resources, and connections that they need for their success. 

IAOP also offers the following to its members and affiliates across the world:

  • IAOP conferences;
  • IAOP courses, certifications, and workshops.

IAOP connects you and your company to a growing worldwide community as well as the tools you’ll need to achieve the outcomes your business deserves and expects.

Further, the International Association of Outsourcing Professionals (IAOP) believes that accessing the combined expertise and insights of its practitioners is the greatest approach to improve outsourcing outcomes.

These entrepreneurs have a similar goal to produce outstanding business outcomes at the lowest possible cost and risk, regardless of where and how they will work for their business.

International Association of Outsourcing Professionals (IAOP) center of excellence

This 2021, IAOP announced the launch of its four new centers of excellence. CEO Debi Hamill said that these new centers of excellence will “ensure that the most cutting-edge information is available to our members globally.”

They are open to all IAOP professional members, who can access them and actively engage in them. Corporate members may be raised to positions of leadership and provide material.

While the centers of excellence are a work in progress and constantly changing, the ultimate purpose is to enable all stakeholder groups to accomplish their ultimate business goals.

The four centers of excellence are digital technologies, SRO & impact sourcing, collaborative supplier governance, and future of work. 

International Association of Outsourcing Professionals (IAOP) center of excellence

Digital technologies

The International Association of Outsourcing Professionals (IAOP) focuses on supporting its members in changing outsourcing and associated business practices. 

It promotes learning and knowledge exchange, giving all members access to relevant knowledge resources, to help their businesses create remarkable growth and optimization possibilities.

SRO and impact sourcing

SRO and impact sourcing is the center of excellence that focuses on achieving  through socially responsible outsourcing.

SRO and impact sourcing prioritizes suppliers that provide jobs and career development opportunities to people with limited opportunities for regular employment.

Collaborative supplier governance

This third center of excellence focuses on promoting efficient collaboration between the client and service providers. They do this by providing both parties with all the relevant information and digital technologies to guarantee better partnerships.

Future of work

This self-explanatory center of excellence focuses on future workforce and workplace, including the most significant interruption to work such as the pandemic, remote work, talent supply chain, and automation. It is set to provide new opportunities for learning and training through webinars, podcasts, conferences, and research.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

“Excellent service for outsourcing advice and expertise for my business.”

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