Startup companies start with minimal resources and full effort during their first years. Entrepreneurs and small teams work extensive hours to keep up with their goals and objectives and get their business going.

This may be normal at first. However, they may face a hard time growing their companies with increasing tasks and duties at hand.

Business process outsourcing helps them avoid this. They can manage their tasks and scale their manpower easily. It also allows them to expand their business and enter a new market with its offshore team.

Why outsourcing

Startups outsource their services due to different reasons.

Limited resources

Majority of entrepreneurs start their businesses at home. This saves them costs and requirements in renting out an office space since they can do their tasks online. With this, startups don’t have the capacity to hire in-house employees. They’d rather outsource or hire a freelancer for their manpower needs.

Limited finances

Startups have limited sources of their funding. 77% of them rely on personal savings and less than 1% try venture capital. With this, they need to carefully budget and monitor their expenses especially during their first years. Outsourcing helps them save on labour and operational costs while receiving high-quality services, giving good value to their money.

More focus

Solopreneurs usually have difficulties in managing their business when they multitask. Outsourcing gives them more focus on their strengths and core responsibilities. This allows them to improve the services they offer and think of strategies to grow and expand their business over time.

Competitive strategy

Tech startups outsource to have an edge to their competition. It gives them access to the best talents and the latest technology to operate even at a low cost. This gives them the advantage to strategise and level their business with the current cut-throat competition.

What industries outsource the most

More and more startups outsource their services to their advantage. Some sectors that benefit from it include:

Financial services

FinTech startups outsource software development to improve their products and produce a better version of it in the market. Aside from this, they can also provide better customer service through offshoring to a call centre.

Real estate

An emerging industry in the outsourcing market, real estate agencies take advantage of outsourcing to focus on managing and selling their properties. This also helps them scale their manpower through hiring top real estate professionals at a lower cost.

Healthcare

Lead generation and sales teams help healthcare companies attract more customers and increase their sales, especially with insurance companies. Medical transcriptionists, meanwhile, help them transcribe and interpret medical data they can use for further research.

Top outsourced services

Below are some of the usual services that startups outsource.

Administrative

Entrepreneurs need assistance for administrative services, such as appointment setting, document preparation, and even event coordination. Hiring a virtual assistant allows them to ease their burden from these tasks and focus more on closing deals with their partners.

Contact centre

Startups should also improve their efforts in reaching out to their customers. Setting up an offshore contact centre allows them to have an omnichannel approach by extending customer support to social media and other messaging platforms.

Human resources

PEOs and BPO companies can also manage their human resource and recruitment efforts for their operations. They can assure that they only screen and hire the best talents for their teams and keep their employees satisfied.

Payroll services

Lastly, a growing business should also be able to manage their payroll. Outsourcing this helps them relieve the burden of this task. This also keeps them from creating errors and delays in paying their employees and offer them better benefits.

Top BPO companies for startups

Some of the best BPO companies are found in India and the Philippines, two of the most popular outsourcing countries. Aside from low-cost services, they also provide expert employees in different fields such as software development and IT.

Outsource Accelerator lists over 700 BPO companies with a wide range of services. They also have educational resources such as articles, guides, whitepapers, podcast episodes, and videos about outsourcing and managing remote employees. To learn more, check out the Top 40 BPO companies guide.

Outsourcing salary comparison chart

All amounts are in U.S. dollars (USD$) per annum

JOBSPHILIPPINESU.S.U.K.AUSTRALIA
Accountant$5,959$67,190$72,923$58,479
Customer Service$3,337$29,717$22,137$35,275
Copy Writer$4,767$56,600$52,088$62,653
Graphic Artist$3,883$46,658$38,668$37,596
HR Manager$9,506$78,007$46,669$66,518
IT Representatives$5,722$61,758$24,741$59,938
Project Manager$21,458$108,000$57,296$86,029
Software Developer$7,221$81,994$39,913$62,653
Software Engineer$8,333$109,087$44,459$62,653
Technical Support$4,638$36,924$35,225$38,232
Team Leaders$7,152$75,823$31,174$45,428
Virtual Assistance$2,285$42,240$39,066$31,797

Average monthly outsourcing cost guide (USD)

The total cost varies depending on the role and experience level, as well as the BPO facility, service levels and quality.

Total cost $1,200

Entry-level role

Employee salary $400-$500pm BPO facility & service $500-850pm TOTAL COST $900-$1,350pm
Total cost $1,450

Mid-level role

Employee salary $700-$800pm BPO facility & service $500-850pm TOTAL COST $1,200-$1,650pm
Total cost $1,700

Technical role

Employee salary $950-$1,200pm BPO facility & service $500-850pm TOTAL COST $1,450-$2,250pm
Total cost $2,700

Executive level

Employee salary $1,800-$2,200pm BPO facility & service $500-850pm TOTAL COST $2,300-$3,050pm

Using a BPO supplier vs. agency vs. freelancer vs. Upwork

BPO CompanyAgencyFreelancerUpwork
Best rates
Quality control
Expand and scale
Operational backup
Leadership team
Trading and upskilling
Facilities and offices
HOW WE HELP YOU

Proven outsourcing solutions for your business

Outsource Accelerator offers you a full range of independent outsourcing advisory and integration services. We are not a traditional outsourcing supplier, which is what makes us independent – and unique. Our core products make it easier than ever to explore, integrate and optimize outsourcing in your business.

$6 / hr

FULL-TIME DEDICATED
STAFFING & FACILITIES

Simple pricing structure, all inclusive of the ff.

COMPLETE STAFFING

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FULL SALARY, TAXES & BENEFITS

  • Gross basic salary, plus 13th month bonus (compulsory)
  • Government contributions (SSS,etc.) & Health insurance (inc. dependents)

FACILITIES

  • A-grade facilities in prime locations
  • Modern hardware, desk & equipment
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ADMINISTRATION

  • Human resources, +/- recruitment services
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BEST FOR

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$0.5 / hr

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Compatible with any outsourcing structure, supplier or model

ONGOING OUTSOURCING CONSULTATION & ADVISORY

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  • Structural analysis, design & implementation
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CALIBRATED ASSISTANCE

  • Variable oversight & assistance
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  • From $0.50 to $2.00 ppph

PROVEN OUTSOURCING FRAMEWORK

  • Operational & strategic needs analysis
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  • Defining deliverables, mapping & metrics
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BEST FOR

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Staffing for any role, any sector

About Outsource Accelerator

Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 4,000 articles, 250+ podcast episodes, and a comprehensive directory with 700+ BPOs… all designed to make it easier for clients to learn about, and engage with, outsourcing.

Independent trusted advice and implementation

Outsource Accelerator is the leading outsourcing advisory for the Philippines, as well as offering a full spectrum of brokerage, implementation and co-management services.

Derek Gallimore

Derek Gallimore has been in business 20 years, outsourcing 8+ years and living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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