Outsourcing for cost-cutting companies

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There are a million and one ways to cut costs as an individual, but cost-cutting for companies isn’t easy for various reasons. As an entity, businesses have to consider  the best decision not just for their company, but also for their workforce.

When cost-cutting though, the next best action is to adopt a business model that allows businesses to tighten the purse strings without letting their operations and processes suffer.

What is outsourcing?

Outsourcing is the practice of delegating job responsibilities to external service providers. Cost-cutting companies often adopt the practice as a preventative measure and a solution for overflowing expenses.

In outsourcing, partner companies can choose which activities and departments to outsource. The company provides dedicated professionals to work on the tasks that the client delegated.

Outsourcing can also come in the form of technology. Many next-generation companies offer Software-as-a-Service (SaaS) platforms to help out their clients.

How to effectively cut costs in business

As mentioned earlier, cost-cutting for companies doesn’t come as easy. Decision-makers have to come up with the best solutions that have the least impact on the rest of the organization.

Effectively cutting down on expenses doesn’t always mean shrinking the workforce or cutting corners. Cutting costs down means spending a little wiser.

Process automation

SaaS companies often have enterprise-grade platforms, tools, and software that can automate processes. Allowing artificial intelligence (AI) to run menial tasks can reduce redundancy in the workplace.

By utilizing AI and technology, there would be no need for extra heads to count.

Maximize skills

To put it simply, don’t put analytical people in creative roles and creative people in analytical roles. This setup would be inefficient, and frankly, a waste of time, money, and effort. Maximizing employee productivity is of the utmost importance when cutting down expenses.

By having an efficient workplace, the business will run more smoothly, negating any incurred expenses on a regular basis.

Outsource business processes

As established earlier, outsourcing is a business model that can help cut down costs in the long run. With the practice, the headcount will lessen (or stay the same), but the productivity will be at an all-time high.

Outsourcing companies provide services and packages that are flexible, scalable, and can be personalized based on their client’s needs. Partnering with trusted service providers can cut back up to 70% overhead costs in a reasonable time frame.

Defining business process outsourcing (BPO) companies

BPO companies provide services for organizations that are looking to spend less while maintaining their business.

They offer a variety of services—just waiting for the perfect client to come in. From telemarketing to content creation, BPO companies step up their game to meet the demands of their target market.

Some firms operate on a more focused path, and recruitment process outsourcing agencies are a prime example. When it comes to cost-cutting strategies for entities, service providers have to get creative.

Human resource outsourcing

HR outsourcing (HRO) refers to the act of outsourcing only the human resources activities of the company. It involves hiring service providers in place of an in-office HR department. From administrative assistants up to the department manager, they are all outsourced.

HRO can be an effective way to curb extra expenses, especially for remote-first companies and startup businesses.

Customer service outsourcing

Customer service comes in different forms—email, chat, and phone calls. BPO companies are well-known for their extensive customer service activities. Most, if not all, agencies are offering their services to clients looking to outsource their customer service departments.

For those businesses who are only looking at “phone only” customer service, their best bet is a call center. Call centers provide care services that revolve around taking and making calls, to put it simply.

Back office outsourcing

Back office services can mean anything from claims processing to data entry. These jobs are often outsourced to avoid redundancy in the workplace. While these responsibilities may seem small and insignificant, they ensure the efficiency of the workplace as a whole.

Effective cost-cutting with outsourcing

If outsourcing wasn’t an effective way of lessening expenses, then it wouldn’t become as popular as it is today. The history of outsourcing goes back to the industrial revolution era and has evolved in different ways. Its goal is the only thing that hasn’t changed.

While hiring service providers is a major business move, it is a proven-and-tested method of lessening the overhead expenses in a company. There would be no additional workspaces and yet, the productivity gets doubled — all thanks to service providers.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.